It was very good communicaton regarding the support before the sale, good afterservice and delivery.
Review by GrahamCustomer4 months ago
Excellent customer service in the Østerbro branch. The branch manager spent all the time required to answer my questions and finally adjust and fit accessories to the bike I bought after trying several in the shop.
I am very happy with my new bike and the service in the store.
Review by Brietta Hamblin4 months ago
Very nice staff, offering good advice on choosing a bike that suits your needs. Still very happy with my purchase, a high quality Dutch e-bike.
Review by Monukkel5 months ago
I've bought a Dutch cycle at Hellorider. My experience has been very good from customer service before buying the cycle until delivery of the product. Thank you!
Review by Bonka Mallry5 months ago
I spent over an hour in the Herlev HelloRider trying various bikes and going on test rides until I felt comfortable enough to take the plunge and buy an electric bike. The team there was incredibly helpful in helping me pick a bike that would work for me, and answering all my questions about my new bike. Great service, great selection of bikes and accessories, and their prices are very competitive. I’m sure we’ll be back soon when my husband wants to get his own e-bike.
Review by Falbala6 months ago
Good Danish/ Dutch service 👏
Review by Forming6 months ago
God service og hurtig ekspedition.
Review by Rangit6 months ago
I have never recieved so fast, nice and friendly help as from Hello Rider.
I had problems with my battery to my electrical bike and contacted their service department who helped me right away. Smooth and quick!
Review by Rivkah10 months ago
The product was delivered 100% assembled and its quality is very good, I am very satisfied with the product in general. I received the product with delay, instead of 5 working days it took two weeks due to issues with the battery. However, Hellorider provided an extra battery as a compensation, which more than compensates for the stress. I would recommend improving the tracking information system and the delivery date prediction algorithm, the reason I give four of five stars.
Review by Chriscull Westby1 year ago
Super efficient, very kind, honest and good deal. I recommend this place for newcomers like me searching for their first bike,
Review by Silfi1 year ago
Great company - superb service!
Review by Florcerfina1 year ago
Extremely long (5 week!) bike delivery :( !!!
Review by Seider1 year ago
Very good service and fast delivery. They are very kind and professional. I'm also very happy with the products I got.
Review by RyRy1 year ago
Super duper service, Mathias was really nice and kept the store open 10 minutes, longer to accompany my long work hours. Excellent service at an excellent price point!
Review by Kallio1 year ago
Hffgh bvfg jvfh jhcf
Review by NoTimeForShite1 year ago
Super god service
Review by SoResty Exalto1 year ago
I went and bought a Sensa Cintura belt-drive bike from HelloRider. The pre-sales advice was great, very friendly staff and before I looked, I was on my way. I later had a problem with the gear hub of the bike (Shimano's fault, not the fault of HelloRider) but they got it fixed and all adjusted with no fuzz. I really like the store and would highly recommend.
Review by Pflugerville1 year ago
Super god behandling 👍
Review by Ude Hunnykins2 years ago
Great service, although it took 10 days to receive the bike and not 5.
Review by BullDozzer2 years ago
Review by Taastrup Ussing2 years ago
No information and didn't get my bicycle
Review by JudiJenkins Narun2 years ago
Worst customer service ever, after order there is no update of Status, nobody is reachable, deliverytimes are just too long.
Review by GhostSoldier Maftei2 years ago
Worst experience ever. Incompetent, arrogant manager at Strandboulevarden branch. Untrustworthy.
Review by Falafel2 years ago
The bike shop both the one in the city and internet very well organized. Very friendly, smiling, and helpful people are working there! I have never turned back without fixing my problems! Customer satisfaction is taken very important. Strongly recommending the place...