they serviced me once before and the process was really smooth and straightforward. i definitely plan on using them again! try your luck!! they're legit!!
Review by Bafford Macevilly2 months ago
I really want to give them no stars they r disgusting to deal with.First of all months ago i went through the application was skeptical that they wanted my ss# right off..i exited application intended to ask the
Company a few questions sent an email and it was days bf i got a response.I tried going back in to application but it would not allow me and kept telling me my application was denied i did not hv an apt address to even give them so how can u deny me??Months passed and i now hv a prospective apt i go back in and tried applying again i get denied when i got to link my bank account i was looking to c where info on why they needed bank info waa needed ar this stage of process and system denied me again
I sent an email it took them 2 days to respond telling me the syatem denied me and they cant fix that.Really???how do u deny someone u hv no financial info on ..no social security nbr..????I believe they operate out of a brick and mortar building in NYC i c they r office sharing and i believe r actually in England. They only return email messages early in the morning soif u go to the office address in NYC u will most likely find no one.NOT A GOOD WAY TO DO BUSINESS IN THE USA they need to be investigated!!!ASAP!!!
Review by HamT Hornsby9 months ago
There were a few hiccups and I think they should upgrade their site to run a little better, but the job got done in a few days and the value of the offering is definitely worth it.
Review by Kailas Lockhorst10 months ago
They helped make a payment plan for us.
Review by Carlinhos Wittchen10 months ago
Companies rep had great communication, very responsive and was informative. Rep also worked over the weekend to ensure that everything was finalized for the upcoming week. I would definitely recommend this company to anyone it’s hassle free.
Review by Bikevirgin Throwback10 months ago
Excellent company!!!! I was skeptical at first because theres alot of scam companies out there, but these guys are the real deal.
It was an fairly easy process. They took their time and explained how it works and followed up to make sure i was squared away. I am grateful and I recommend everyone who is in need of a security deposit or a guarantor to give Hellorented a call.
Review by PsyonicArts Gylden10 months ago
The process was quick and easy, money was transferred over within minutes.
Review by Sicklungs Shoghi11 months ago
This experience has been one of the worst when it comes to getting an apartment. We got our apartment in September and setting everything up was extremely stressful, especially when company members aren't even communicating well with each other.
Thankfully, they set up a payment plan with us for five months. This month was our last month and they charged me twice, because there are multiple people handling my payments and none of them communicate. Some of them didn't even know this would be my last installment and offered to use the second charge as a future installment (which doesn't exist).
They communicate by e-mail, but early in the morning for NYC (5 a.m.), so when I try to get in contact with them by 9 a.m. (normal business hours), no one will answer. I am currently trying to get my money back (along with the overdraft fee it caused for my bank account). When multiple people are handling your money and they don't talk to each other, it is extremely concerning. How will I know that I won't be charged in the future, because someone didn't know I paid before?
Review by Shafiul Turnberg1 year ago
I recommend HelloRented to anyone who is interested renting a new apartment. If you’re excited about a listing but hesitant to apply because you need a guarantor or the deposit is simply too high, HelloRented is for you! Great, fast and friendly customer service.
Review by Cans Vtrade1 year ago
They were so helpful, great customer service and was able to accomdate us. We got our security deposit within a few days. Charlie was so helpful.
Review by Zsah Harriis1 year ago
HelloRented is a great service, I wholeheartedly recommend them. They were super responsive and took the time to explain everything to me, and were really helpful and flexible with my situation at the last minute. Charlie and Tom were great to work with, and I'm super happy I found them. I wish other companies were this easy to communicate with and to make things happen! I now have a great apartment that I love thanks to them.
Review by Eficiencia Mureth1 year ago
I have tried reaching out to this company to pay my outstanding balance for months. They don't answer their phones, don't reply to my emails and never provided me with the physical office address. I'm worried and kind of scared because a legitimate business would not operate like this. Please beware New Yorkers.
Review by Zilfrith1 year ago
Charlie was amazing with helping my husband and I get a last minute large security deposit for the complex that we wanted to live in. He works fast and is very thorough. I highly recommend HelloRented.
Review by JordWG1 year ago
Review by Fazurin Etcitty1 year ago
Dealing with hello rented was the best experience. They communicated with me through the whole entire process and questions I had were answered right away, I also got my deposit extremely fast, I would recommend anyone who’s looking to rent to them, I will definitely use them again ❤️
Review by CASim1 year ago
During the application process for my new apartment, I was given an offer use HelloRented’s service to cover my security deposit. I took them up on the offer, and went through HelloRented’s easy application process. After I’d finished it, I was given a friendly follow up by Charlie who provided me with excellent service and was very responsive at making sure my app process was as smooth as possible.
Review by Stephbrown1 year ago
I firstly have to say that HelloRented is really do a great job of helping people get into homes when circumstances might not permit for them to get out on their own. Secondly, I think the staff have the best approach to working with the general public. Initially I was being helped by a man named Issac who was great but, Charlie Cohen 🙌🏾 he is the 🐐. I was really nervous that I wasn’t going to be able to see this through but, Charlie was thee towards the end of the process and he was always pleasant on the phone and via email. He was very respectful to my land lord and just so you all know they work with private owners and management firms...so YASSSSSSSSSSSS Hello Rented I am here for you. I already have started spreading the word about HelloRented and hopefully the flame of Social Media will catch and more people can fall in love with Charlie and everyone else at HelloRented. Thanks for making my first apartment move my best move.
Review by Chalkus1 year ago
I paid the initial fee and didn’t hear back from the company for a week. When I finally got in touch with someone, I felt rushed and my questions barely answered. I’ve been at this since October 5. I still have yet to have clear and consistent communication. Nor has my landlord gotten the deposit. Housing in New York is extremely stressful and this does not help.
Review by Mishko1 year ago
Needed money to move in quickly. Hello Rented was there to rescue my boyfriend and me. Got approved within Minutes they called and arranged payment to the landlord. Thank you Hello Rented for all the help.
Review by Vrushali Awtrey1 year ago
Great company. Security+rent (and sometimes last month rent) is too much to move in! Especially if you just moved into a new city. They have a simple plan where you give them a simple fee (for me it was $89) and then a monthly fee (for me $19/month) until I move out or give the money back. So the first month rent was the major bulk what I had to pay to get a new place and it saved me a lot of money. They are prompt and so helpful. They really lighten the hassle and financial burden of moving. Brilliant!
Review by Kawar1 year ago
This company is amazing. At first I was skeptical, but Charlie changed all of that. He went above and beyond to make sure that my deposit was submitted to secure my apartment. He was very communicative and kept me in the loop the entire time. I highly recommend HelloRented to everyone!!
Review by Jeordan Elenore1 year ago
Really impressed by this company and their mission to making renting easier and more accessible. I was a little nervous at first, but decided to move forward anyway. They got me the money quick and I am set to move into my place. Can't thank the HelloRented team enough for all of their hard work to help me secure my new apartment.
Review by Cvcourson1 year ago
HelloRented is a phenomenal service if you are in need of a guarantor or security deposit when searching for your new place. During my plight of trying to secure a place for my family HelloRented was there for me every step of the way. They are totally customer centric, professional, dedicated and patient. Charlie Cohen was on top of things and super supportive. I give them 2 thumbs up!
Review by Teenz1 year ago
I was desperately looking for a guarantor or a co-signer in order to have a plan B in regards securing an apartment. Charlie and the team were very ,very, very responsive all the way through this process. Although lady-luck smiled upon me and the unit that I was trying to get did not request an additional deposit, I would recommend HelloRented to anyone that needs assistance with extra deposits or even a guarantor.
This service is much needed amidst the amount of requirements that landlords ask these days. I'm happy to know that companies like these exist. Keep up the good work HelloRented!
Review by Nicholas Stuart Högna1 year ago
The leasing of any apartment in NYC is always a journey. Having the support of HelloRented was like having a secret weapon. Charlie & Jeremy are the dynamic Duo and the ones you want by your side going through such a stressful process. They explained all of my options and made sure to give me written documentation of everything I needed in the event of an issue. I have to say although I dread the thought of having to move again at some point; I am more secure going through it knowing that I have the support of Charlie & Jeremy. They may be hard to reach at times but it's probably because they are working overtime to secure your apartment. I appreciate their hard work and advice.