Makes things really easy and the recipes are delicious and original.
Review by Yildirim Cantley2 months ago
HelloFresh is such a great service. In my opinion, the best of its kind on the Dutch market. What I love about them are their recipes. Each dish REALLY good. The quality of the ingredients is great, I've never had any issues. They have an app with the recipes and cooking timers set up for you. And delivery always goes off without a hitch. If I could I'd put them on my Christmas card list! :-)
Review by Anpn3 months ago
The quality of the food is really good. I like the way they describe everything in the recipe and everything is easy to handle in the app.
Review by Celty3 months ago
It’s the best invention of the last decade!
Review by Andreda3 months ago
First time customer here. I would love to rate them on their food but I can't...no box came. While I understand this could be a delivery company issue, I now have no food for tonight or the rest of the week. HelloFresh was notified at 5:00 that a LaserShip truck came with 8 to 10 HelloFresh boxes in their van at at 11:30 this morning. They then left without making any delivery on our street. I was assured it would arrive by 8:00. Guess what...it didn't. HelloFresh thought that the best way to handle this with a first time customer was to give a $10 credit. Not really sure how that makes up for not having food for the week. Three CSR's refused to listen when I said that LaserShip came and went with no delivery. Now it is 8:16 PM and it still says "out for delivery". The box left the Hello Fresh facility on 8/30 or 8/31 for delivery on 8/3. Now maybe I will get it on 8/4...maybe not?? No thanks HelloFresh. And you offer a $10 credit? Very poor service all around with this company.
Review by Johu3 months ago
Food spoils fast on a regular basis. Menu's and variation are ok.
Review by Boomasa3 months ago
New tastes and combinations.
More receipts with vegetables.
Review by AWard Malalatunge4 months ago
Great recipes, good variation and great service. Sometimes ingredients are missing or off but this is only occasionally. I would personally prefer whole wheat instead of white carbs exclusively since it’s much healthier.
Review by Stolleee4 months ago
I have been using HelloFresh (Luxembourg, Europe) for a few months now and I am extremely happy.
Recipes are vary, very easy to prepare and always delicious.
The delivery service is easy to track and to my experience always punctual.
Customer service via chat is great, always prompt and helpful.
I highly recommend their service !
Review by Igot Brakoniecka4 months ago
We are really happy with hello fresh. Delivery comes on mentioned timings and the dishes are lovely.
Review by Necola Daniella4 months ago
My review is regarding HelloFresh Amsterdam. This is the email I wrote them that explains everything.
I subscribe to hellofresh and didn't know it was a on going thing so that was my mistake but I still didn't like how you guys manage certain things.
My first box was delivered late, after 20:30, I had some things planned so I have to ask my roommate to wait for my box after 20:30, didn't report this before i had no intention on continuing the service after this.
The next box came one week later, it would have been nice to receive some kind of notification that was on its way, not knowing was an on going thing I had no clue the box was coming and I needed to be home. When I found out, immediately I cancel my subscription, and receive several calls to give feedback on the product which wasn't interested in doing, wanted to solve the delivery problem first which no one that called me was able to do. Understanding that the mistake was mine I agreed to receive this second box but no one from the delivery department contact me so I end up calling them in the afternoon and they say they were going to solve it, later I receive a email saying that I called to late and that they tried to deliver the box on a Tuesday at 12:00 pm, there was no chance I could have been home at that time, they should have consulted with me or at least use the common sense and during that day they were several emails back and forward in which I mentioned several times I couldn't speak Dutch and they didn't care, they kept sending me emails in Dutch. Of course, there wasn't anyone home, they didn't left it with my neighbors as indicated so I lost the box because of this, they gave me a 50% reimbursement but I demanded a 100% reimbursement on a email and they were so polite they didn't even answer my. Still have all the emails. I hope to get an answer from this email and that you guys fix several problems in your process so no one else losses money.
Review by Battsengel Derrow4 months ago
always the same: pasta, burgers, spinach
Review by Grétar Derrow4 months ago
I wish there were more vegetarian recipes that were lower in carbs. I am finding that several of these recipes I can easily make on my own. The first couple of weeks I really enjoyed the recipes and tried some new ingredients. But not so much since then. I will say that there are a few recipes I return to because I really enjoy them. It is very convenient to have almost everything needed for the week arrive on the day I chose and at the time I chose. No issues there!
Review by Tolly Combs4 months ago
One of the worst costumer service ever given.
A simple address change cant be made on thursday because their drivers already have the route for saturday!
Insane! Terrible company with a lot of issues.
Review by Supermario4 months ago
Ordering your food at hello fresh is pretty easy. Enough meals to choose frome.
The products are fresh and of good quality. One tip: check if you have the basic ingredients at home!
The preparation of the meals is pretty easy, sometimes it takes longer then the given time.
Review by Drum Byrbe5 months ago
Absolute rip-off. Cancelled my subscription more than 4 days before my second shipment because I was not satisfied with quality of package and the fact that they use way to much plastic wrapping and the packaging is completely eco-unfriendly, despite their advertising that makes it come off as eco-friendly.
After cancelling my subscription, the delivery person arrived at my home and demanded I take my package, even though I was not home at the time. He told me " I'm here and they will charge you anyway so it's better to take the package". Surely enough, they did charge me 40 euro after I had cancelled, even though I did not receive the package.
Customer service was terrible, ending a chat mid-conversation and emailing back contraditicting emails that state nothing relevant to the situation. The email thread is literally a repetition of rude iterations of how to say "we won't help you". They also refuse to get into contact with me over the phone as they clearly do not want to make an effort to resolve the situation.
Do not recommend this service, literally can't trust them with your bank account information.
Review by Wala6 months ago
I like the dinners very much, however my young children don't like the dinners so much especially the dinners with lemon or courgette in them
Review by Henric6 months ago
Great company with fantastic customer service. They always endeavour to make things right. For the price I find the food quality a little lower than I would hope. However, all in all a great quick fix for those busy nights.
Would love to see the options for the vegetarian box increase.
Review by VioletGrrr Hortareas6 months ago
I love cooking with HelloFresh. The recipes are super easy to follow, all the ingredients are of high quality and very tasty. The diversity in choice of recipes each week is very good. I love the fact I don't need to think about what to cook each day or rushing to the store to find ingredients I may need (and then the store not having them, invariably!). It is very much a choice of convenience to use Hello Fresh, but the fact that the meals are well balanced and healthy is obviously a plus! The only thing I don't really like is of the own ingredients, mostly with the oil, it states total needed for the amount of people, then the recipe seems to split things up. Oh well, if that is the only gripe... :-) Also, I usually put in more garlic/onion then the box gives us, we like our garlic and foreign tastes. One minus, I DO NOT like the pearl couscous. My husband loves the texture, but I am not a fan. I would welcome the dishes with other couscous, the small kind :-) I really like the fact that certain items that could be given "kant en klaar" still have to be put together (i.e. soepstengels for the soups). It allows for some variation and I cant help thinking that it is healthier this way.
Review by Ekayoma6 months ago
I’m 84 years old and I’m verhaal content with hello Fresh. The recepts are easy to prepare and it’s for me very nice to cook with the products of Hello Fresh. I’m not very mobile AMD it’s nice for me that I don’t have to go to the supermarket to buy the ingrediënts. The meals are from a lot of countries and I like to cook from several countries and continents.
Review by Twangdy6 months ago
The recipes, ingredients are great and always fresh. The price for the family box every week is too high for us. Postponing the delivery or changing the recipes too much fuss.
Review by Calisa KochJet6 months ago
It's good :) Nice to not always have to think about what we should eat this time.
Review by Hennessy7 months ago
Meals and ingredients are fresh, delicious, nutritious, healthy and have great variety! I now don’t need to rush to the supermarket every day after work just to wander around aimlessly wasting money buying things I think I need as I try to piece a meal together for the evening. Food is not boring anymore, food does not waste in my house anymore and my wife even helps me out in the kitchen now because cooking is so super easy!
Review by Karnik7 months ago
very comfortable, flexible times of delivery ( or arrangements in case you cannot be home), updates on exact deliver time, food always very fresh and good quality, large variety of weekly recipes to choose from, all of them very tasty, our food waste was reduced to basically zero, overall great
Review by Mache Victorin7 months ago
it's a pity, 2 years later, that the application does not support english as a language