Do not order anything from this company. I ordered over $80 worth of clothes during the summer of 2018. After not receiving my clothes, I contacted them and they told me that my shipment was lost, but they will not refund my money. They keep telling me that they refunded my money, but it's a lie. After repeated attempts, they refuse to show me proof that the money was refunded to my account. Run the other way!
Review by GMPh Affun5 months ago
They have taken my money and sent me garbage . The clothing was sent I fished , no hems . I keep getting the same email from the like you all are and buyer beware. Run from this company !,,
I would give it 0 stars if I could
Review by Oluebubechukwu Ganielli6 months ago
I think this company is a scam and wish I would have read the other reviews before purchasing from them. I found them via an add on line and ordered over $80 worth of clothing. I never received an e-mail conformation (even though I filled out all of my information) Sure enough my account was charged, but I never received an order number or conformation. I contacted customer service and they "can't find my order" and ask me what my order number is....How would I know if you never sent it to me? I sent a picture of my banking transaction clearly marked hellocloth.com, and still nothing?
Review by Periyasam8 months ago
Gosh, the service and support from that consumer is the poorest I have ever experienced. They steal your money and never send the goods, promised a refund 8 weeks ago and parcel dispatched 4 months ago.
They don't bother to return your mails. Please be aware, they are not to be trusted. Surely there is a by far better supplier rather than using a Chinese outlet.
Review by Tomiiee Statti8 months ago
This is a great store for those who are in need of larger sizes. These guys have a great collection of that stuff. Hellocloth is providing awesome online services. Their customer support is really responsive. This is a very good shopping site, if you want to do it online with the comfort of your home. Again, I would like to appreciate their response time. It was a good experience.
Review by AdelaideIan Derrow8 months ago
The only reason they have a 3.6 is because they have FRAUDULENT reviews. This company SUCKS!!!! They are LiARS and CHEATS. Kiss your money goodbye if you ignorantly decide to spend it here. I go back to if it's too good to true, it is! A#HOLES!!!
Review by Kimberly Johnson8 months ago
I have purchased more than 20 pairs of shoes over the past 4 years. The quality of shoes is superb and their staff is really outstanding. The shoe material is easy to maintain in both wet and hot weather conditions. They absorb renovating polish easily making them to shine for long hours. I give them an upper hand.
Review by Hubertine Rapeli9 months ago
What a scam!!!!!! I ordered almost a year ago and received one item valued at $8.00 out of an order of more than $150.00.
Contacted the Customer Sevice and got condisending responses twice only promising “it is on the way please be patient”. I have since sent 10 emails asking for updates and never received another response back!
DO NOT ORDER FROM THEM- steal your money and then like cowards don’t respond back!! They should be shut down!!! Worst online experience ever and a SCAM
Review by Hking9 months ago
TOTAL SCAM!! YOU WILL NEVER GET YOUR ORDER
Review by Rachellle9 months ago
The outlook of clothes I ordered was just perfect. I was delighted to feel that Hellocloth looks for their customer satisfaction very seriously. The clothes were not only beautiful but also looks to be long lasting. The great variety of items is there for everyone to select and order. The order would definitely deliver on time, as I notices in case of my order.
Review by Jackue9 months ago
One of the factors this store looked great to me was that the larger sizes were also there in the different varieties. That is something does not happen very often in the online shopping world. Their products have something in them for each and every person. It was great to be Hellocloth’s valued customer. Thanks for your great services. I found this site great for the online clothing shopping.
Review by KarenJK9 months ago
I have ordered clothes from here. The designs were very awesome of Hellocloth. I was not sure about quality before ordering. But when I received the order, I came to knew that delivery was on time. There was no delay in delivery. Stuff quality was excellent. There were no any defects in clothes. I received exact what I ordered. I am happy for this. Great quality, great service and great response time. I will definitely buy again. Recommended to others.
Review by Ashzad9 months ago
Serious Scam alert. They sent the wrong dress. I ordered it again and they sent the wrong dress AGAIN. They won’t refund delivery charges even though it’s their mistake and you have to pay to return the items. Mine were returned on 7/27 and they have made one excuse after another not to refund my money. Today, over 3 months later, after admitting they owe me over $30, they offered me a $15 credit toward another purchase like that’s even acceptable. They are a scam. Don’t buy from them. Crooked. Worst customer service ever.
Review by Sean9 months ago
Update - I have emailed the company with no response. I have submitted a dispute with my credit card company.
Review by Gajg9 months ago
You are terrible company! Damn terrible! You are liar! Damn liar! Your company said to me we paid your money to your bank! This is lie! Where is my money? 1 month and any money! I bought clothes from urelovely.com and ı saw at my card your site's name.This is cheat! You are cheat! Dont buy anything from this company! I'm so serious and now my bank work for taking back my money!
Review by Chanthila Derrow9 months ago
BUYER BEWARE!! This company is a fraud. They advertise photos and then poorly reproduce them. The items are made of flimsy material and are shoddily made. You will wait 4-5 months to receive them. If you want to return they will discourage you with scares of shipping costs. If you do return them you will get responses asking that you wait long periods of time to get a refund.
This is a Chinese company scamming Americans with their products. The items you will receive look NOTHING like the advertised product. I ordered in August, receive in December, returned them and still waiting for my refund. Please don't do it!!
Review by Melilla10 months ago
These people have promised a refund for an order I cancelled due to slow processing. For FOUR MONTHS I have been sending emails reminding them they owe me $130, only to have people assure me the refund is either being processed in the next day or so, or that it has even already been put through. No refund yet. It's pretty clear they are just stringing me along so I get tired of begging for my money back and give up.
Review by Tolik Biaso10 months ago
Good Waist Trainer Strap Belt. It’s good & super stretchy zipper belt with straps. My order number is HE30736XA. I love this one as it shapes you so well compared to the old type strapless ones. The zip is also too strong. Totally I love it! Thank You Dear...
Review by ZulBalaeff10 months ago
I am very possessive regarding my clothing and dressing. I always need the best quality dresses according to my personality. Sometimes, I have to feel a little bit difficulty while finding good products for me as searching things according to your choice is a difficult job but Hellocloth has reduced my worries as they are providing the best clothing exactly according to my choice. Their delivery services are also awesome. Try once
Review by Ype Arokyasami10 months ago
I have had difficulties finding nice sweater,I mean solid colored sweatshirts. But I later got my decision concluded here "trustpilot" where I have found all my favourites, not too heavy, not too light, not itchy and it's very comfortable. I ordered this on 21st of September and it came in two days with standard shipping!
Review by Makesha10 months ago
I bought a white shirt from this site, I really liked the fabric and fitting is also nice, I didn’t expect early delivery but I was wrong, the shirt was delivered way early and the packaging was also good, will surely buy from this site in near future.
Review by LaDarian Brmr10 months ago
Total Scam!! I've been offered a refund of £10 and suddenly everything has gone very quiet and no sign of a refund!! Do not buy from this company!!
Review by Lizib10 months ago
TOTAL SCAM! BUYER BEWARE - The quality of the cloth was so flimsy and the sizing was ridiculously small for one item and enormous for another. They require you to send your return back to CHINA, registered mail, which cost in excess of $40.00-
DO NOT BUY FROM THEM!!
Review by Pjsouth10 months ago
I returned some purchases to HelloCloth and they received the items on jul 14, 2018. i have written numerous Emails about my refund and have gotten the runaround, assuring me that my refund will be sent. It is now Nov 15,2018 and still no refund. I have a complaint in particular with Fanny Wang with service @hellocloth.com. There may not even be such a person. But I have nothing good to say about the customer service.