I really really tried to stay with Hello Bank, I honestly did. I gave them one more chance each time they screwed up. But, leaving me without a chance to withdraw money and see my balance on a work trip in Asia? (Even though I activated my card for non-EU countries) sorry HelloBank, I’m out!
Here are the issues I’ve encountered:
1) The app barely ever works in general! You cannot login, make a transaction most times. Or it shuts down!
2) There’s nobody working at the English speaking customer service, literally never connected with one for the past year. Always have to beg a Dutch speaking customer care agent to communicate in English.
3) The bank’s call center, app and website have been down at the same time numerous times, for hours, one time for a day!
4) Absolutely unreliable when traveling! This one is the reason I’m leaving HelloBank! I couldn’t withdraw or see my balance during my trip! Can you imagine how terrifying and embarrassing that is? Contacted customer service 4 times throughout my trip, and no response!
Review by Ruzbuz Skocik6 months ago
More than a month since I started the process of opening an account in this so-called mobile bank ! Have made 5+ customer support calls. Finally even sent an email with my complaint, no response. The customer support number gives automated message only in Dutch! Very bad customer service. As a student, I could not get my first month's scholarship only because of their over-performing proactive support team. Kudos ! Keep up the great work of stripping people their right to enjoy their first pay !
Review by Buyrr8 months ago
Can not create an account as I am self-made Bitcoin millionaire, because they told me I need a job. lol Old school bank system. Your loss.
Review by Jarl1 year ago
Worst service you can get in Belgium. I waste of human time, intelligence and resources. Cleaning a street is more useful for the society than working for Hello Bank. I think street sweepers would also have more pride in their work. I can't imagine anybody saying: yes, I'm happy with the service I do at Hello Bank.
The app is mega slow and doesn't at all. It's not like it's a temporary technical failure. Half of their services don't work at all. Everything that does work goes suuuper slow. All their processes are just incredibly poorly designed. Just to set up your bank account it will take you more than a month, 4 or 5 letters sent to your house and you need to make minimum 2 phone calls plus minimum 1 email sent. The list of things that are wrong with this bank are just endless. I think they are the only bank in belgium which doesn't have a working English website.
Review by MissBound1 year ago
btU9fe = promocode Hello bank
Hello bank België is rated 2.0 based on
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