Could not get part for my Infinity R100 rower here in UK. Contacted Helisports as a last resort solution. To my surprise the company contacted me within hours and promised to ship the part over to me once it becomes available again. Well done Helisports. My wish is that companies in UK look after their customer base in similar manner.
Review by Shikabole3 years ago
overall good service but expedition should be free
Review by Delsierene3 years ago
Fast delivery, excellent quality and pricing.
Review by Grinfogele3 years ago
Top service...top product!
Review by Iisakki Josling4 years ago
Machine is fine, cheap but had damaged footplates. We called the technical team and they said they would repair the footplates before delivery to our flat, they said they would do it but when machine came, they were not repaired. Also the chest strap which is part of the price, was not delivered. The delivery guy rang immediately the sales team and they said it would be sorted out. Three weeks later...no news, no chest strap, no footplates. Every time we hear a different story. Rubbish service!
Review by Vixx Mulville5 years ago
Customer service at the highest levels, professional and sincere.
Shipping and packaging: excellent
Superior product and very competitive price.
Inspire seems to have a quality / price ratio in the case of helisports really incredibile!!!
Review by Malinee5 years ago
The website has a great selection of products, with the best prices I have seen!
However, placing an order is not as easy. The website shipping selection is closed to the Netherlands only, despite the site having "International" on it.
If you live elsewhere, you need to get in touch with them via email so they can then manually add the shipping costs and address. This does result in a longer processing time. It also seems not every employee knows how to do this, so far only ONE person has been able to help me out.
When it comes to repairs/problems they will send you replacements as a purchase instead of checking off the "warranty" box on the shipment. Resulting in customs stopping the shipment and me having to pay VAT.
I would give them full score if it wasn't for these issues.
Helisports International B.V. is rated 4.0 based on
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