Six days after they took my payment, I received an email saying my money was taken into thier account, and no tickets are available. What? After nearly a week, you took my money when you didn't have tickets to fulfill the order?
They asked if we would like to take tickets to another concert in another city!? What!?
Well...I ask you Hekticket: Would you like to pay the travel, hotel, food and other costs to get there? How about reimbursement for the day off work to travel there, and the following day to travel back? Cause if you're offering that, then props for being creative; I mean you still ripped me off, but, wow, you really want get rid of your other tickets badly.
So no, since you asked, what I would like is a ticket company that only sells tickets they have. You HAVE an item to sell, I buy it. Not you take payment for tickets you can't provide, book the money nearly a week later and then try to pawn off your unsold tickets to another event!
Conveniently, you can go to the Hekticket website now, eight days later, and they'll STILL take your credit card payment for these unavailable tickets. Pretty fraudulent to continue to take payments for what you don't have to sell.
Review by Jocurtiss3 months ago
Review by Jehoiakim4 months ago
Review by CSl5 months ago
Bought tickets to the Beirut concert, credit card was charged, website shows my tickets but the e-maill with confirmation never arrived. I’m in talks with the company since 10th of June via e-mail and they don’t seem to be interested in solving the problem.
Review by Pixiepops9 months ago
well I'm actually nancy, steven's friend and I'd like to share my hekticket experience with you guys because hekticket is just awesome. you guys can get every ticket that is available on the market, even on the same day of the show, even when you already thought that there wouldn't be any left at all and very often you get those terrific price reductions regarding last minute offers, I think that's amazing and absolutely unique, a real must-have in the city of Berlin. so, c'mon guys let's go together to see a great musical show, a piece of theatre, hilarious comedy and so much more. party people in the house please check this out. all the best to u guys, nancy
Review by Elemaniel11 months ago
If everythings gods smooth, you are fine.
If anything goes wrong, just give up. Hekticket.de has No customer service. If you email them, maybe they will reply, and if they do, it is a Quick "we are working on it" mail. They are not.
You can try calling them, and if you get through, you will unfortunatly, allways, get the respons. "i am not the one working on this case, and the one who is, is not avalible. But i Will pass on the message"
My advice is:
If you Like to gamble with your money, go ahead and use Hekticket.de. Otherwise, stay far away.
Review by RDGeers Giamboy3 years ago
I made a mistake when I bought 2 tickets for coldplay in Berlin . Immediatly, I'll send them a mail for cancel my ordrer. I had no response. I'll send them several others message and nobody answer me ! I'm very angy !
Yesterday, the society answered me and said they will cancel my ordrer and refund my money to my creditcard (included fees). I'm waiting for that.
They are very professional and serious.
Review by Jeyan4 years ago
The 20'th June I ordered two tickets for Marilyn Manson in Berlin.
Order is confirmed and the amount is debited from my creditcard.
After two months I still havent received any tickets with the mail, and I write the customer support. No answer.
The 08'th of September I receive notice that the venue is sold-out and there are no more tickets and my money will be transferred back to my creditcard.
TWO MONTHS !!!
We bought the tickets a couple of hours later than our friends who got their tickets.
This is the worst ever ...
Review by Pauli5 years ago
Failed concert ticket purchase-screen went blank on online purchase but 68 euros taken from my credit card. Perhaps worse than this is the disgraceful customer service-putting the phone down on me as soon as I get through(after dozens of attempts) to their customer service helpline, ZERO replies to emails to customer service and removing my comments on this issue from their facebook page rather than replying.
Quick reply from Hekticket after posting on trust pilot.State today that refund was given 11days ago-got confirmation of refund after 1 month
Review by Penryker Sidoli5 years ago
We book our festival tickets here for years, because it is the cheapest supplier. Also two weeks ago; again for "Greenville". Ordered, paid. Delivery after 4 days! So far, there were always original tickets and we like the fact, that the shop does not charge additional fees.! That's cool!
Review by Wenique5 years ago
Review by Zakhil6 years ago
We ordered 2 tickets ( on 26th of March ) and paid Auslandsversand. After 4 weeks we decided to contact customer care (Czech Republic is not so far away Germany, so 4 weeks should be enough) and ask them by e-mail about our tickets. Surprisingly, no answer. We sent our E-mail again and no answer again! So we phoned and someone told us that our tickets were send on 11th of April to the Address which was in order ( Correct address!) and that we have to wait. Than we got e-mail answer, that our tickets were send on 26th of March!!!
In this moment I started to be a little angry :)
So I wrote to the customer service, that we don´t care when were our tickets send but that we want to have them! (we have to book hotel in Belrin to arrange holiday and so on!!) and NO ANSWER again!!!!
So I phoned them today and it was really to much for me. Some young Lady told me that we have to wait and that maybe our tickets will come back to Germany and than we can pick it up in Berlin!!!! and if they won´t come back we have to buy new tickets!! plus some smart advices about complaining at our local post or "bigger" post in Czech Republic!
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