Really bad service. Sent burnt out units back for testing and they didn’t respond for 6 weeks. When they did they said I needed to buy new ones without a proper explanation. If you have suffered from failed units please email me as this company is selling junk at a premium price. Hive or Honeywell are much better devices with much better support. This company sells junk. My email is leeccoperr at gmail dot com
Review by Centurion4 months ago
Quick delivery via Fedex. Hub was easy and straightforward to set up. Very pleased!
Review by William Good Knoyle4 months ago
Had system six months, still can’t get the hub working. Upstairs heating on all the time and can’t turn off. Downstairs underfloor loops have to be individually controlled from each stat. Their support do reply with short solutions but we don’t seem to be getting anywhere. Hub seems to be faulty and the apps buggy so won’t remove hub even when hub turned off so not just hub that is faulty. Not great for a £1200 investment!
Review by Vab4 months ago
I bought a Heatmiser Touch Carbon thermostat and installed it about a week ago and it works well. Takes a bit of time to get your head around all the different user functions that are available for the thermostat, but once you do it's pretty straight forward. Like most electronic gadgets these days, I very much doubt that I will use all the user functions that are available with this device, but the options are always there should I have the requirement for them in the future. The touch screen is responsive and I'm happy with it. A good buy and reasonably priced too.
Review by Ndy Ntungicimpaye4 months ago
the NeoHub burnt itself out after two winters. Company have no regard for quality and refused to guarantee a product longer than 2 years. Substandard product to be avoided
Review by Sohit4 months ago
I was looking for some floor sensors. The Sales team were helpful, knowledgeable and pointed me to the right thing. Then I used the online store to order with next day delivery. Great service and speed.
Review by Lovebuying Aftimos5 months ago
Thank you for the technical help, as a novice I found the reassuring advice very helpful.
When the part required arrived it was fitted easily and now I don’t have to worry over the winter.
Thanks for the good service.
Review by Vladime Andapoo5 months ago
very helpful lady on email and prompt delivery...only complaint I would have would be the expensive post and package on what could have been put in a A5 envelope rather than a big box
Review by Japster5 months ago
Postage costs extortionate higher than the purchase price.
Review by Shermala5 months ago
easy to install, easy to use, easy to connect to homekit.
in case of blackout of power RF switch is disconnect from pairing with neoAir.
Review by InterMotive5 months ago
Good customer service
Review by JHenriques5 months ago
Excellent product and service.
Review by NadeenM5 months ago
Review by Abim5 months ago
Excellent service and delivery
Review by Pyrojunkies5 months ago
Good customer service....and just hope the product is as good.
Review by Mollycoddled5 months ago
Excellent service, very quick delivery.
Review by Vayl5 months ago
Easy to choose correct replacement, parts arrived quickly, easy to fit.
Review by Narasim5 months ago
delivery is effective for the 2 requested products. thanks
Review by Qlex5 months ago
Very easy to reorder. Helpful customer service.
Review by Shenson5 months ago
My HW neoStat-HW died. It had been acting up about 2 years ago. Last week it gave up the ghost; then it came back to life; then it died; then it came back to life for a bit and passed away again. I had talked to the technical staff so felt there was a purchase involved. Ordered on Saturday; it was shipped on Monday; and it arrived by DPD (who are great) on Tuesday. Installed neoStat-HW v2 (which had some really good modifications for installation) and was up and running again. I am happy.
Review by LLennon6 months ago
Great product, easy to use. Well made.
Review by AngelaM6 months ago
Excellent service if only all suppliers were as good
Review by Huckstepp Fleckhaus6 months ago
Telephone support on hand to advise me of which product I needed. Ordered thermostat and was delivered swiftly afterwards.
Review by Vac Intribus6 months ago
sent in a request to return equipment as it did not work. 4 days later still no response from Heatmiser