I ordered some treats for my pet as I was running out of stock. This was meant to be delivered to me within two days and I was sure the stock I had would last me for those two days. Unfortunately my delivery did not arrive until the fourth day and I had to find an alternative as I waited.
Review by Shaania Mapledoram4 months ago
Ordered Duoxo shampoo, they informed me after charging my credit card that it was out of stock. Waited a month and it came, repackaged, the shrink wrap removed and a piece of plastic wrap on the top, in an envelope, it had spilled and made a mess. Customer service is terrible. Avoid them. Use Chewy or another reputable company.
Review by Callstam4 months ago
Very poor service.
Ordered several items. Never received an email confirmation or shipment confirmation for any items. Card authorization showed correct amount.
Only 1 item randomly showed up to my address. Looked at card statement and see I was only charged for the 1 item.
The packing slip says "NS" which I assume to mean "No Stock" for ALL other items.
I emailed customer service to see what's going on, and the auto-response said I will hear back in 24 hours. 3 days later, still no response. I have no idea if or when I'll be receiving my dog's other meds.
They are taking orders for out of stock products and are completely unresponsive.
Review by DenZ Probs4 months ago
This is the 4th purchase that I get from them. I always liked their treats for cats and dogs. I have 2 cats and 1 dog. I know when my pets like their treats and since I started buying from here , I can see the satisfaction on my babies. The prices are great and the discounts are always available. I’m definitely a returning customer. I also give 5 star to their customer service
Review by Valentyn Lenaerts4 months ago
I had a terrible experience when I used this website. Though these people promise good products at cost-effective rates, they do have the ever-hated culture of adding extra costs after the order is processed. I was asked to pay a shipping fee midway and had no choice but to pay it instantly. When I complained to the customer service department, they put me on hold or made some excuse to have me call them back. I gave up in the end. Not Recommended!
Review by Rulyn Fenestor7 months ago
This is a scam website specializing in bait and switch. It will pop up a big banner saying "You have QUALIFIED for free shipping! ". But when you take the bait and go through the entire order process the free shipping will vanish at the very last step just before you hit return to accept the order. Don't give them your money.
Review by Lisse8 months ago
I started ordering my pet supplies from Healthy Pets ( healthypets.com ) when my local store discontinues one of my cat's products about 6 months or so ago. I've been really pleased - they have tons of products at prices better than you can find at your local store. Highly recommend.
Review by Brandrup Ranatung8 months ago
Their products are great. I however never loved how my order was delayed. I received this two weeks late and my pet really needed this is good time, after a week's delay and a back and forth with their customer service, I decided to make an order with a different company. The order was also supposed to be shipped for free but this changed in between and I was eventually charged. My inquiries as to why this happened were ignored.
Review by Ieman Vaneria9 months ago
I absolutely love the convenience of HealthyPets. They have everything I need for my pets and they always have different sales and promos running, so that I can get a good deal. Shipment has always been prompt and the few run-ins I've had with customer service have been very impressive. They've made a loyal customer in me.
Review by Gertjan10 months ago
My dog has food allergies so I have to get limited ingredient recipes that I can never find in stores, so Healthy Pets has been a lifesaver. It feels great knowing I have a reliable source of healthy, safe food for my dog.
Review by Shterna11 months ago
I bought here vitamins for a dog, I was expecting delivery for about three weeks and got not the ones that I ordered.
Review by Louisette1 year ago
I placed an order for an item that was advertised as having free shipping. When I checked out I was given free shipping. Six days after I ordered I get an email from them saying they now want to charge me $48.68 in shipping because the item is heavy.
Total scam. They get you to place the order then bait and switch with their free shipping offer. Their response was oops, sorry.
Review by Dafne10 years ago
I have been shopping with Healthypets.com since 2005. I have continued to be a loyal customer as they always offer the best prices, quick turnaround and fast shipping. Their customer service is very professional and polite. The products I receive are the same exact items my vet sells for 50% more. HealthyPets.com is the best and I intend to continue shopping with them for many more years to come.
HealthyPets is rated 3.0 based on
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