Exceptional customer service to ensure our needs were met
Review by Sita2 months ago
We received excellent service and follow up help and advice from Linda and staff at H/P Optical at Morphett Vale. Nothing was any trouble for them which eased our concerns when buying reading glasses. We phoned Ms Sims to pass on our appreciation. Many thanks once again.
Review by Isolda4 months ago
Wonderful service from Health Partners Optical at Modbury - especially Karen who has a constant supply of patience, tolerance and excellent advice.
All claims dealt with very promptly.
Review by Vivencio6 months ago
Today i went to Health Partner on Kingwilliam Rd, i waited for 45 mins has one customer a male staff serving a lady. The rest of staffs such ignoranced to me that is rude at lease should be acknowledge that i am a customer coming to purchase glasswear, Usually i go to Pirie street , staff are very helpful and honest, i can not belive how rude the staff at King William rd branch, i would be happy to hear these staff should be well train in Customer service, i am incredible upset took me to drive there 45 mins and terrible traffic & road repair. Irs spoiled my day.It doesn’t worst any star for my reviewed.
Review by Bivianne6 months ago
I think that HEALTH PARTNERS is all they claim to be...that is all for it's members. I feel that they have been wonderful in every possible way and very helpful with any questions and with active support. I could not imagine changing to any other health fund for a better deal.
Thank you to the crew at Health Partners. You make the journey of recovery from sickness to health possible and a whole lot easier.
Review by Revisionsfirmaet6 months ago
Broken filing fixed the next day.Brilliant
Review by YvonneL7 months ago
Three years ago we switched from another fund after 25yrs. We have had good clear communications with HPs and are pleased we made the switch. Even with an 8 week hospital stint, the Fund keeps looking after our accounts. Thanks for being there as support for us.
Review by Puiu8 months ago
Always very helpful, polite and well mannered. Always willing to go the extra mile. Every bodies always happy and in a good mood. Nothing’s to much trouble.
Review by Jandf8 months ago
Expensive but good value for money. Superb customer service. Very good mobile app for claims. Excellent cheap physio visits. Outstanding dental facilities.
Review by Alafon8 months ago
What other health fund would give you extra rebates on extras if you cap your limit.
Review by Janicemacpherson Stoltzfoos9 months ago
Great courtesy and friendly efficient staff
Review by BarbM Stanczuk11 months ago
Easy to deal with
Review by Lashandra1 year ago
30 years of being with Health Partners has proved time after time that I made the right, long lasting, choice all those years ago
Review by Tramayel1 year ago
Customer service and listening to them! Insurances keep going up and hopefully Health Partners take customers in consideration when raising prices!
Review by Roxy1 year ago
Good coverage and value for money. Especially physio benefits.
Review by Brozie1 year ago
would be better if payment invoices where payable in smaller amounts throughout the year and have longer due date on them.
Review by TeeBaby1 year ago
Excellent; never experienced a problem or issue when dealing with Health Partners.
Review by Neilsbabe1 year ago
Great service :)
Review by Jenefer Pealer1 year ago
We are very happy members, especially after recently switching from another fund we were loyal to for many many years!!!!
Review by Yijia Poaps1 year ago
A health fund I’ve been with since childhood that no longer represents value for money. Service is really generic in terms of rules always clearly stipulated but in a non client centric way. Interaction feels like the customer is less important than protecting the insurer.
Review by Surendhar Litzbarski1 year ago
Review by FTagliari1 year ago
Good services and good value for money.
Review by Aslesha1 year ago
I'm seriously looking into potentially changing health insurance providers. I'm incredibly disappointed at some aspects of my silver hospital/extras cover! I cannot believe that massage is not included in Silver extras cover and I'm severely let down that I receive such little rebate on my physio run pilates. Furthermore, it's rubbish that Pilates isn't covered at all if it's not run by a physio.
I don't feel the things that matter to me are adequately covered!
Disappointingly I don't expect anything will come from me having taken the time to offer this feedback.
Review by Dariana1 year ago
Solid coverage, but not cheap. You receive cheaper services through Health Partners providers, but that does limit your options a bit (e.g. having to go to Health Partners branded optical stores to purchase glasses limits the range available to you to whatever they stock).
Good discounts at partner pharmacies.
Having said that, when I got seriously sick and opted for private hospital Health Partners handled everything with flying colours, so can't fault them there.
Review by Sheina1 year ago
We have had very good experiences with Health Partners services, especially Dental and optical. I would really appreciate if it was possible to extend support for more Physio and Chiropractic services if we needed it due to chronic conditions. It would be good if Health Partners could seriously look at this issue.