Would give 0 stars if allowable. The representative I spoke with misled me into buying a policy and the company is refusing to refund my $500 that I paid toward it. They have recorded conversations and they refused to use it to help me with my case. Customer service is incompetent as well. Like little robots restating pre recorded messages. Will never use them again nor would I recommend to anyone.
Review by Alexis Easley5 months ago
called 2 times trying to get ahold of anyone I could speak with about the coverage I purchased. they keep taking my phone number and no return phone call. Then I've called direct lines to individual people who said...."call me if you have any questions" and left messages and no return calls.
Review by Cloudy5 months ago
Although the agent was very professional and accommodative. He responded to all my concerns Except the MSRA concept either was not mentioned or quickly mentioned without me noticing it.
It turned out the MSRA limit is $10,000. Which means if something major happens and I don't have $10,000, I cannot be hospitalized.
I really feel it is not fair and I could have found a much better plan.
A major factor of the plan such as MSRA should be explained in details and one should not expect the customer to be expert in health insurance.
Review by Needha Dennien7 months ago
Every polite and smart about the insurance policy
Review by Cordwells9 months ago
Trying to make a payment yourself is like pulling teeth. I am unable to make a manual payment or even change my payment date. When payments are processed, they're processed separately and on different dates.... customer service is nice but the system they follow is ridiculous and I wouldn't recommend this insurance to anyone...
Review by Muninder Ament11 months ago
Great customer service and very understanding if you need help or may be running a few days late on a payment.
Review by Hilgi11 months ago
The rep was very kind..answered my questions.. Showed empathy.. Beautiful voice... I was impressed with her.
Review by DonDavid Niba11 months ago
Representatives work hard to answer policy questions and resolve errors in reference to benefits.
Review by Kolten Kyes1 year ago
I had to take the medical insurance and James Lett made it very simple to me.
Review by Valy1 year ago
Kristen was prompt in returning my call and made the whole process smooth and quick. Best insurance agent I've had the pleasure of dealing with.
Review by Bxxx1 year ago
I have been satisfied with health coverage fast for my medical insurance needs. The agent that is assigned to help me is very knowledgeable and is able to answers all the questions I have. They are able to get you the lowest quote possible based on your needs. For people like me who do not get health insurance at work it is a great option.
Review by Jewelea1 year ago
Everything was handled very well and professionally.
Review by MHayes1 year ago
I'm so happy with this insurance company than I've ever been with any other. They r fast, friendly, and accurate. I've already made a recommendation to my friends and told them that this is a great place to look into if they r looking for health insurance. My agent Kristen Lovett is just the best. She has helped me along this process from start to finish, has been super friendly and understanding at every turn. Thank u so much Kristen!!
Review by Ajmol1 year ago
The CSR (Grier) was very knowledgeable and patient with me during my enrollment for healthcare coverage.
Review by Finnish1 year ago
James provided excellent service and answered all of my questions with no hesitation. He’s very well versed and educated in the product he’s selling. I was a little perturbed when I learned I’d be losing my health coverage from my work in less than 20 days, and James eased the process of finding a new provider! I have recommended his services to all my coworkers already!
Review by Taraji1 year ago
The experience was great.
Review by Adler1 year ago
Very helpful and friendly staff.
Review by Yandere1 year ago
I dealt with Ryan Coleman and from the start he was super professional, well mannered and quick to answer all my questions. The sign up was pain free and convenient. Awesome service, awesome consultant!!
Review by Revitachi1 year ago
The insurance game once you separate from your employment is stressful, confusing, and expensive. Unfortunately prior to speaking with Ryan, I had signed up with a company who promised the world and in no way could they deliver. They mislead (lied) through the whole process. I had received a phone prior from Ryan and we spoke a little bit of what I needed but then I had to go. Once I found out about the other companies deception, I felt lost. Then I remembered the conversation that I had with Ryan. Ryan seem very genuine when I was speaking with him and he was answering all my questions in that little bit of time that we talked. I happen to find him via text message and we started corresponding regarding the different plans and again what I needed in an insurance company. After texting for a bit, I gave him a call. Again Ryan showed a lot of compassion he listens very well and is very slow pace which at that point I really needed. He explained everything very thoroughly and I thanked him from the bottom of my heart for assisting me through this ugly process. Ryan is very much an asset to your company. His patience and compassion by far will be any other company out there with dealing with customers like myself. I have a child who suffers with autism disorder and other children in the household that have ADHD. He understood the importance of medications and how I needed everything in a timely fashion. I just wanted to write this little note of gratitude to let you know how great Ryan was and handling my situation. Again he is really a major asset to your company. Ryan, thank you again for all your assistance and compassion in our conversation and assisting me and getting the proper insurance for my family. Sincerely, Kim Cossaboon
Review by AngusMum1 year ago
Very helpful and friendly. I have had a great experience with this company.
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1211 N Westshore Blvd, Suite 800