Bought a years subscription through Anxiety UK membership, couldn't get a subscription account sorted for a week because their systems arent in sync. Then after 1 month the app stops working says i need to subscribe..but i have a year's subscription??! After waiting 5days for a response i provide Headspace with proof of purchase etc. then say it's Anxiety UKs issue, now i need to contact them. Finding it all very stressful, ironically. Went on holiday planning to meditate but have no access and spent my time emailing customer support instead. Bit of advice Headspace/Anxiety uk, if you're going to partner up on this have your systems sorted out and don't pass customers around.
Review by WilliamWeaver1 week ago
EVIL CHARLATANS! Should be MP,s ROT IN HELL Bombard you with emails demanding money ! Scum of the earth preying on the weak! These people sum up all that is wrong in these sad dark times! Bullies who will be judged by the Creator for their dark deeds they chose to do in sheep's clothing! All you in need of help will find it free online ok trust me.They bombarded me with spam for writing this so I will make sure you suffer.THEY STILL BOMBARD ME WITH JUNK THESE NO GOOD EVIL BEINGS!
Review by Saundrie BagaDonuts1 week ago
DON’T SUBSCRIBE - they have told me they will refund my auto subscription (which I thought was via ITunes but was via Headspace) but didn’t and now won’t respond to my emails. It’s a dishonourable company that purports to want to help you re mindfulness then stresses you out by not honouring what it says it will do and then ignoring future contact!
I’m going to report them to one of those TV programmes that deal with scammers.
As for the App ... the structure is good but I found the voices irritating and get the help I need via YouTube!
UPDATE: my money was refunded :-)
Review by Mallam Piephoff2 weeks ago
I used it for years and it seemed ok, but then they suddenly wiped all my data and made me pay for an additional subscription, starting again with the basic meditation mindfulness course.
Review by Ninika1 month ago
Headspace I hear have been making £100's of millions! Good for them just a shame they don't give a dam about their paying customers!!
The app recently had issues and I could not log in, then when I did I lost all of my data so had to start again! Now I can't even log in!!
The ONLY support you will get is an automated email to say that they working on it, but the only thing they working on is counting all that money they have made!! SAD!
Depressing to think that even an app designed to help people can ripp you off.
I've paid for a full subscription I can't use it, I can't get any help, I can't get a refund, goodbye money.......
Review by Jordell Carabot2 months ago
I like using the app, But was disappointed when they automatically billed a $95 renewal fee to my credit card. When I tried to get a refund, I was told I could not. But they quickly resolved the problem. Perhaps they’re reading these reviews, and seeing the error of their billing ways - or perhaps my customer service rep had just meditated using the app. Either way, I appreciate their responsiveness and help.
Review by Troup2 months ago
Fantastic app that covers a diverse range of topics. Headspace gives you a different perspective on problems with practical and achievable ways to manage them. I think it’s great, I’m not sure what app the people writing the other negative reviews are using 🤔
Review by Moditec2 months ago
Non existent customer services. Impossible to contact, I have sent them two emails neither of which have been acknowledged or replied to.
Review by Hermanto Wakamiya2 months ago
They say that they provide free access to all K-12 teachers. A generous offer to be sure, but what they really mean is that they will only grant this to K-12 teachers who work for institutions. I have two California teaching credentials and am actively teaching special needs students in numerous districts. The Sheer ID forms exclude me based on the type of employment I have (still teaching), but not on my qualifications as a K-12 educator. Customer service was dismissive and pointed me to other discounts. Really disappointing.
Review by NatalieLouise3 months ago
Headspace is a total ripoff like many other people have mentioned the auto rebilling system is a scam i contacted them 4 days before my bill was due saying i wanted to cancel my subscription.. They didnt reply untill it had rebilled me the full retail price of $145aud the minutes later they replied to my email then they offered me a 50% discount so they basically scam you.. Also i lost 7dollars in international transfer fees.
ALSO THE APP DOESN'T WORK!!! The idea of this is you can download sessions to listen offline but they never save!!! Making this app virtually useless for me.
Don't bother with headspace just use a combination of youtube and stopify and you will get the same thing.
Review by Vrunda Marsaglia3 months ago
Great app - but expensive with horrible customer service
Used the app for over two years - in the middle of my renewed subscription ($100 annual) when the app stated that I didn't have a valid subscription. Two weeks of emails and requests with no response. The company has no phone support and doesn't answer emails
There are other apps that do the same thing for less money or free.
Review by Giv3 months ago
Another £75 taken without any warning about auto renewed subscriptions and this was for my daughter who is a full time student who would have been eligible for a student discount which should have cost only £9.99.
Am in correspondence with Apple, Headspace and PayPal at the moment to try and get the money refunded but am being sent round in circles.
This practice is nothing less than a scam and should be outlawed.
My daughter first looked into Headspace because she was stressed and suffering from anxiety at University - this has now added to her trauma. I will post again if I get any updates but the company should think hard about what they are doing here because their reputation is sliding fast!
Review by Lucey Haarla3 months ago
EVIL CHARLATANS! Should be MP,s ROT IN HELL Bombard you with emails demanding money ! Scum of the earth preying on the weak! These people sum up all that is wrong in these sad dark times! Bullies who will be judged by the Creator for their dark deeds they chose to do in sheep's clothing! All you in need of help will find it free online ok trust me.
Review by Blakejian Bejstam3 months ago
No Way To Cancel! I am 10 days into my Free Trial. I am not using the app so I want to cancel. Well, you can't. I followed the instructions several times and the magic button for cancelation does not exist! They say to contact them if you have any problem. After reading these one-star reviews, I just went ahead and canceled my VISA card. It looks like I would have enjoyed the app, but I have already paid for another similar app called Waking Up and am going to focus on that. I only wanted to check out the Headspace app, but turns out they have bad karma.
Review by Yakut3 months ago
We see digital nomad and we love it coupled with a Bluetooth 5.0 hub
Review by Lescauville3 months ago
I was under the impression that I was purchasing the "monthly fee" for this App, and instead, they charged me $69.99 and will not refund my money. They kept telling me that I need to talk to iTunes Support. So, I did that, and iTunes Support told me that I have to talk to Headspace. This is a complete scam and I wouldn't want this to happen to anyone else. Now I have to dispute and report them, and wait to see my money again in the next few weeks. ABSOLUTELY RIDICULOUS! DO NOT BUY INTO THEIR BS!
Review by Nezky Griley3 months ago
I thought I was going to try the App for free to see if I could benefit from it, however as it turns out a payment was going to be taken from my credit card in 14 day's time. This could have put me under some financial strain. Thankfully I realised that error and managed to cancel before this occurs. Metal note, Do Not Try so called FREE TRIALS.
Review by Footlosenfree3 months ago
I have subscribed for going on three years, now, but will probably not renew it: The meditation exercises are stale and the approach is rote. What REALLY frustrates me, though, are the Sleepscapes -- a brilliant concept that worked really well for a while, but now cuts out, mid-stream, thus NEGATING the whole purpose: which is to gently lull you to sleep. When I have to sit up and re-start a story that has just stopped, it stresses me out and, frankly, makes me angry. I have contacted Headspace tech support and all they say is to re-install the Headspace app. I've tried this several times, with no improvement. I'm fed up. I think Headspace's 15 minutes of fame are now over. They are for me, at least.
Review by Zorror4 months ago
I like this app very much! HOWEVER, their customer service is ABSOLUTELY HORRENDOUS. Getting someone to solve billing problems (caused by them) is impossible. Plus the ad they recently ran for 25% off was a total scam. My credit card was charged the full amount. When my current subscription is over, I will cancel for good. I'm really turned off by this company.
Review by Oyet4 months ago
My Headspace subscription was unintentionally renewed and I wanted my money back. I read the bad reviews about getting money back, but decided to try it anyway. Headspace come through with shining colors! I submitted a request and got a response in one day. My money was refunded in two days. Headspace customer service is awesome!!
Review by Blitzman4 months ago
I love this application, but the way how they treat people is unacceptable. I am really disappointed. I wanted so hard to work out with them, but they let me no other choice. I pressed many bottons to complete my subscription but in the end, every time switch from monthly to yearly payment (Six times actually). After my complain they refund my money, but after that in my account was everything more expensive.
Review by Merena4 months ago
Excellent app for mindfulness
Review by KundeBente4 months ago
They have taken £75.00 from my account without asking. I have tried to contact them to ask for it back but my mails are being returned. I am furious.
I would like to say that I love this site, its incredibley supportive... I just do not like the fact they took my cash in a very underhand way. This repeat system is a scum scam and should be outlawed
Review by Yeifertson Emirates5 months ago
I paid to subscribe to Headspace in the hopes of unlocking all the mediations for sleep etc ...so I pay a years subscription only to find only a few of the videos get unlocked and not all of them. They then ask me to pay the same money again to go premium.... That's a bit unfair isn't it? Considering I didn't know I wouldn't be getting all the videos in the first place... Very unhappy with this.
Review by Vandawig5 months ago
I find this app very helpful. As an example of this: this past mother’s day I was working in my yard when my ladder slammed shut on my hand, saved from breaking only by my rings on my ring finger. It hurt so bad I became nauseous and started shaking. I did a few deep breaths to focus on getting my hand out and then sat down. My hand had swelled to 2x it’s size. I did my pain meditation and entered the pain so I could get some ice for it to stop the swelling. The meditations helped me remain calm and able to help myself treat my injury. My hand did not break but two bones are bruised. I was very thankful for my mindfulness meditation training. It allowed me to go to the Cher concert with my daughter that same night!!💕😉💕