This is a scam company. Not sure if they actually went out of business or not. Hope so. I ordered a projector in February. when it did not come in 2 weeks I called to cancel, but they had already charged my card. They keep telling me my refund is on its way, but I have never received it. But then again, it has only been a month!
They sent a projector that was not anywhere near as represented. We returned it in a timely manner and waited patiently for a refund. And waited. And waited.
I just wish I knew who these people were so I could avoid them in the future but who knows, they've probably already set up another scam under a different name.
Review by Mokapoor3 years ago
The church ordered a projector for this company a year ago. The projector the church ordered wasn't what they sent. We asked for refund, they sent us the paperwork and directions which we followed very closely. We returned the product as directed for our refund. A year later the church still haven't received their refund. We lost can't count how many times we called the company. Every time we called they tell us , we are sending the money. We supposedly have talked to the owner and he said, we will make sure you get your refund. Every time we call we get one excuse after another. The church purchase the projector and lost over $500 in the process. We want our refund. The church did business with them in faith and the church expect the same from them. If we could give them zero stars we would!!!! Stay away!!!!!!
Review by Ksk3 years ago
Ordered a projector on December 10th 2015. Product arrived after Christmas and was not up to the standard I needed. Also non of the free stuff was included. Contact HDProjector World to get RMa number which I eventually got and sent projector back to address provided. I waited 2 weeks to see if had been received and if my refund was coming back to my credit card. Told the projector return report had not arrived and this location yet so not refund. I had put tracking and signature required on package when I sent it back so I knew it has been received. I was told to call the following week. After 3 more calls a week apart it was finally acknowledged that my projector had be return and my refund would be processed. 2 weeks later still no refund so I called again and was told my refund would be processed. This time I was promised a email stating the refund was being processed. No got the email
Later that day. Still now 3 weeks have passed and no refund. DO NOT BUY FROM THIS COMPANY.
Review by Shellnelsa Bassham3 years ago
Have been trying to get a returned projector for repair and/or credit for a year now. I think they have blocked my phone number and will not reply to my emails. Keep getting lied to when I do get to talk to someone...!!!
Review by Kingfrog3 years ago
I'm glad to say HD projector world more than willing to resolve our concerns with our recent purchase! :-)
Review by Bafford3 years ago
If you buy from these people you are throwing money away. Equipment didn't work, didn't come with promised accessories, had to return and had to pay premium postage to BC Canada. Then I had to contest charges to get my refund even though tracking proved they received it.
Review by Bekhti3 years ago
I purchased a projector on February 22nd. The company charged my credit card that day. Today is March 24th and I'm still waiting for my merchandise!
Does anyone ever receive the products they purchase? The company sure is fast to take the money!
UPDATE: Right before posting this review I sent HDPROJECTORWORLD an email cancelling my order and threatening to contact my credit card company to dispute the claim and also plaster reviews all over the internet. I did contact my credit card company and obviously I posted the bad review.
That day the owner sent me an email stating he was now taking over the order/problem, my order would be cancelled and my account would be credited. I watched my account for the credit and much to my surprise the full amount was credited back to my account on 3/29/2016.
While I still would never do business with this company again; I am happy with the final response and credit to my account.
Review by Ato3 years ago
Where is my order.I want my money back
Review by Faseeh3 years ago
THEY ARE GOING OUT OF BUSINESS!!!! DON'T BUY FROM THEM. The product I ordered took twice as long to arrive as stated, and took several phone calls and emails just to get it. Upon arrival it did not work well so I tried to return the defective product and requested an RMA. Their email response on 4/5/16 was "unfortunately our business will close our doors within a few weeks." However, their website is still selling and promoting products with no reference to closing. I believe they are just scammers selling inferior products.
Review by Kishyak Seminara3 years ago
I ordered the Pro Series 16 projector for our church on February 27, 2016. I called HD Projector World on Wednesday March 3, 2016 to get a tracking number and was told I would get an email with a tracking number and that the projector had been shipped on Monday, March 1, 2016. I called today, March 7, 2016 and was told they shipped the projector on Wednesday, March 2, 2016 and was sent through regular mail and that there was no tracking number. I was told that i would receive the projector by this Thursday March 10, 2016 before noon and somebody would need to be home to sign for it. If it does make it by March 10, I hope the extra bulb, case and ceiling mount comes as promised. I will be home all day March 10......Roger Hall, 417 483-0404, Joplin, MO.
Review by Veepee Warragul3 years ago
Received the projector to be used as a Christmas Gift, so had a few weeks to spare.I hope the gift recipient will be happy with the product.Before I wrapped it up, I tested the projector and it worked wonderfully.I can't wait to see the reaction on his face when I give the projector to him.Gleefully anticipating the look on his face.
Review by Naomh Barhmi3 years ago
We order a projector on Feb 20, 2016. We still have not received it. We have called the several times left messages sent emails. I ask for a refund and still have yet to receive anything. It is going on 2 months.
Review by KelB3 years ago
Bought the Pro 9 for classroom for teaching my students.I love the large image (much better than writing on the chalkboard) and I think it helps my students learn better.Other teachers were wondering where I bought the projector from and they might buy a few too.I received the projector a few weeks before and used it since then.Thank you!
Review by Saziso3 years ago
I received projector in a timely manner.It works really well in my basement home theater setting, so I am very pleased with it.I might be getting a second one for my upstairs living room.Thumbs up!
Review by Exmin3 years ago
I had a great experience with the company! All of my questions were answered personally and to my satisfaction!
Review by Frantavious3 years ago
Love this company. Fantastic customer service and great prices.
Review by Dessislava Birski3 years ago
The Pro 10 projectors just delivered a few days ago, and I am very psyched about the 2 that I purchased. I am using them for business (for travel) and they are perfect for my use. Can't thank the support team enough for recommending the Pro 10s to me.
Review by Iannoel4 years ago
Took about two weeks to receive product after them saying they sent the package twice via Priority Mail. Completely ignores certain questions asked. Wouldn't provide a tracking number, and when the package finally came, it had a tracking number and it turns out they never even shipped it until a couple days after they said they sent it out. On top of that, the projector is beyond crappy. HD Projector World is a terrible company.
Review by JBallin4 years ago
Customer Service was helpful in helping me select the projector I needed.
I use it for my school classroom in helping kids learn math.
I use the projector to connect to my laptop to enlarge the image.
Ordered and got the product I think in about 5 days.
Might get another and I also recommended it to my other teachers.
Review by Vertial4 years ago
The projector was delivered to my house just a few days ago.Tested the projector and it works FANTASTIC in my living room where I plan on making it stay put.Plugged in my audio receiver and sound system, and the results were better than I expected.Just have some questions about some of the buttons on the remote.
Review by Raymer4 years ago
Delivery of my projector took about 5 days, just in time for my brother's wedding (what it was used for). I planned to use it myself after the wedding for my home. So far so good. It works as promised and the free accessories saved me a ton as well.
Review by Lionnelle4 years ago
I wish I had read these reviews before making my purchase! It would have saved me time, frustration and money! Took over a month to receive my order after repeated emails and promises that it had been shipped. Only received the projector not any of the "free" items!
Refuse to waste any more time trying to contact them to ask for those! Fingers crossed the projector even works - can't imagine trying to get a refund from these guys if it doesn't! UGH
Review by Yesreood4 years ago
I purchased a PROSeries12 from HDProjector World 3yrs ago and now my lamp has finally died. I ordered a new lamp on Aug.20th,2015 and did not receive my lamp.Today is Sept.11th,2015.I received an email from John on Aug.31,2015 stating that they did not ship my order on the day I ordered it and that he would give me a 1 year warranty for free and that my lamp should be arriving on Sept.1st. On Sept.10th @ 3:10pm I spoke with David who stated that I should have my lamp by now...REALLY DUDE is that all the customer care skills you have? I guess so because he stated that they can ship another one out and I will have to wait for it to arrive. He did not apologize or even offer to ship it overnight. NOPE, nothing even though I asked was that all that can be done because my husband had planned for a month to have a FOOTBALL PARTY AT THE HOUSE this weekend. Lesson learned never do business with an off brand company who could care less about their customers, who buy merch from them instead of the real brands who show the customers that the money they spend is highly appreciated. If you buy from this company you will be stuck dealing with the terrible customer service that they offer because you cant purchase the parts for their projectors anywhere else or you will just have to suck it up and go to BEST BUY or some other known company. DON'T DO IT.