Will not give refund and hangs up on 4 calls today.
Agreed to pay only $9.95 for shipping for the hcaplus liquid weight reduction product. Told that if I was not satisfied that the product was not working for me to call and cancel the order 15 days from the day I received it. I called and canceled the order 4/17/14 and got an email confirmation that my subscription had been updated an any ongoing or all future charges have been cancelled.. Given a CSvc# 1-888-964-6728 to call if any questions. I call this # which was the 4th call made. Spoke to a person (Susan). and shared my complaint. Three previous calls had been made to this #(1-888-980-1383) All four people had the same talking points and did not want to listen to my explanation of what I was told during the initial order. I tried
to tell them I called on the 15th day and was told by the time I call to cancel, they had already sent the product before I cancelled it. I was told they do not accept returned products nor do they give refunds. When they said what they wanted to say they hung up. I do not know what state they are in and have no address. If it was on the box I no longer have it. So far my wt. has only fluctuated 2-4 tenth of a pound since I've been taking this hcaplus. It really appears to be a scam. Sure hope it they get caught. Thanks for your help.
Review by JasonCotterill5 years ago
Obvious Fraud, bait and hook, bait- pay only shipping for first order, Hook, 2 full price orders
They offer a bait product for the very low price of shipping and allow 15 days from receipt to cancel two other shipments that will be billed at nearly one hundred dollars. They state the call is recorded each time, but when pressed to review the call they merely recite that they stipulate 15 days from actual purchase date, which honestly allows for in my case, a 5 day trial period. Either way, I attempted to cancel the order due to the realization that it was a scam rather than a real product and the phone call disconnected because I was trying to discuss why there was a problem with what they said and what they acted on.
This same company called me the next day after I agreed to the free trial and tried to sell the same product to me again. I said "you said you record each transaction, her reply, yes, My response, Then please tell Management there is a defect in their scheme, because you should never cold call a cell phone # two days in a row for the same product. They assured me at that time that It was not them and it was probably from another company with an inferior product and probably in pill form, not liquid form like their superior product. (It WAS their Product) It IS a scam, they are praying on people to take on the free trial because with the correct verbal sales pitch and a few key words, they lock you in to the predescribed two additional transactions at FULL price, without ANY recourse or negotiation. When I told them that I was sending their product back, they said that they do not require the product to be returned if you cancel before the 15 days, yet the receipt states just the opposite, it says product MUST be returned with the RMA, so when I asked who was telling the truth and who was lying, she stated that she would end the call and did so.
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251 W Central Ave, Ste 109