I have been chasing an undelivered order for over a month. Show as in progress for a month now and their customer service do not respond or ask the same questions over an over again.
Review by Elitepest Serb1 month ago
Constant spam email even after unsubscribing twice. Sick of it. Can't find a complaints procedure to follow. Most annoying crap company ever.
Review by Fazli1 month ago
Very bad customer service, I haven’t got my parcel yet. There is no contact number mention on website. They are not even replying on my customer enquiries. Fed up with Hawkers, they have cheated and took my money.
Review by Poolehse1 month ago
Read the reviews first this is the worst company I have ever dealt with just go buy quality glasses these are crap still waiting for a second order no reply to emails had to get paypal involved for a refund should not be trading
Review by Zjon1 month ago
Ordered 8 weeks ago no parcel no money no reply for any contact. Scam!
Review by Palasthy2 months ago
Such bad service from a fairly well known brand. I expected better. Ordered my glasses on Monday 16th and the tracking said they had been pushed my letter box on the 24th at 10pm at night?? I've still not received them and they don't reply to my emails and there's no contact number and no option on their "contact us" section for orders not arrived. Total con artists. AVOID AVOID!
Review by RitaJBish Derrow2 months ago
Have been trying to get hold of customer service but wth same result as everyone else it seems. Automated form does not address my issue and there is no way to bypass it ! Will launch a chargeback with credit card company as never received the goods .
Review by Raihas Rotblatt3 months ago
The glasses I ordered arrived on time and looked exactly like the first pair I purchased from Hawkers several years ago. I loved that first pair as they fitted perfectly and they looked great, and the polarising lenses were awesome. However, Hawkers have now put their prices way up compared to when I first ordered from them and I am so, so disappointed to find that my replacement sunglasses no longer have polarising lenses and are wonky on my face, which means they aren't actually a functioning "replacement" for my old pair which, although the lenses are scratched, do a better job of reducing sun glare than this new pair. So disappointed. Unbelievable that they have increased their prices and reduced the quality of their sunglasses by miles. Even the case and packaging are awful compared to a few years ago. Not happy. There is also no way to contact them regarding this issue which is what has led me to post this review on Trustpilot instead.
Review by Machman3 months ago
Very pleased with my order. High quality sunglasses, very fast delivery and the offer of 2 in the price of 1 was amazing!
Review by Arifa3 months ago
I recently had the worst experience ever with this brand. I ordered 2 pairs of sunglasses in August, and it took them 34 days to deliver. Little did I know that they would send the package via post services, not couriers, as they didn't mention that. Moreover I paid a hell of a delivery tax for this package and now I have to pay more to collect them from the local post. They said they attempted delivery twice at 5 AM, at an office building- yeah, right?!
So I suggest to buy them from a local brand that imports them and not from their brand store.
Review by Johnthechief3 months ago
I bought a pair of glasses two months ago .. I have never received them... I sent email 5 times to hawkers... No response... I sent email dhl courrier.. no response... never never again buy from them.. bad company...
Review by Bisi Abdufattaev3 months ago
Very bad customer service. Waiting around a month for my order and if you contact the customer service, you do not get any response. After a few mails and a direct message on instagram finally some contact. Further, I have to search by myself for the package by a delivery point, which are many in my neighbourhood, I did not get any information further. Also, the reactions were very slow and quite unpleasent. They are making their problem (not delivering) the customer's problem.
Review by Sccottt Maye3 months ago
By far the worse customer service I have had the displeasure of dealing with. It took a month of Sundays to get a reply and even then, it was some automated nonsense.
Avoid these amateurs and buy something decent.
Review by SandraStemberga3 months ago
Have been using glasses for little over a year now. While I'm satisfied that they arrived on time, and I even got a replacement when the first pair broke after a few weeks, the quality leaves a lot to be desired. For 30-50€ you can't expect Premium quality, but for 30-50€ you can still expect decent quality. Hawkers glasses are, frankly, low quality. You can get similar quality polarised sunglasses from other online stores for as low as 5 €. Worse still, you can get much better quality for the same price as the Hawkers. They have a good marketing going, but the actual product they deliver is not worth the price.
Review by SJMcF Kokkalla3 months ago
Customer service is appalling. All I want to do is to speak to someone.
Review by DoitsuJin3 months ago
Took ages then we were away and missed the delivery. Courier apparently sent it back.. can't get hold of anyone. No reply, not even a confirmation I've logged a request with their customer services.
Absolute joke. Basically just been robbed.
Review by Skibs3 months ago
I placed an order on 4th of July and I haven' t received my order yet.I tried to contact the company but nothing.There is no one to speak to.Very bad experience!Never order from Hawkers again.
Review by Saboor3 months ago
Ridiculous! I haven't received my parcel after more than one month. The courier says that they delivered at the address given by hawkers, but that was wrong.
I checked the address I gave to hawkers and it was correct, so I tried to reach hawkers but they never answer me... WORST CUSTOMER SERVICE EVER!!! STAY AWAY FROM THEM!!!!
Review by Zahin4 months ago
Emailed customer support 4 times over a week and had no response. Going by all of the other reviews they have zero customer service so I wont be buying this time. Shame cos the glasses are ok, the last pair I had lasted a year so not bad for the price but how can you buy from a company who has xer support
Review by CHobbes4 months ago
I havent get my parcel for a 3rd month and Hawkers dont want to pay back
Review by Bafford4 months ago
Absolute rubbish! Very poor customer service, placed item weeks away from my holiday and ordered 3 pairs of glasses. After 11 days I have nothing, contacted hawkers multiple times on their website and through an email. They won’t take responsibility or even acknowledge the fact my order isn’t anywhere to be seen or any information on tracking. I asked several times for a refund as I will be away now and won’t need to glasses. This company has very poor customer service and a “don’t care” attitude. All they want is your money!!! Don’t buy from here! Nothing but scammers, couldn’t run a bath!
Review by Hokken4 months ago
It has been a 40 days and I still have not received the parcel. I tried contacting Hawkers and there was no response. I then went through Paypal for a refund and after 3 weeks Hawkers have failed to reply, I have now escalated it even further to Paypal.
UNACCEPTABLE, AWFUL CUSTOMER SERVICE AND I WILL NOT BE PURCHASING FROM HAWKERS AGAIN.
Review by Darshaana åfeldt4 months ago
Do not buy from this company they will not reply to emails regarding delivery when you have waited weeks for delivery quite simply they are a joke I bought through paypal so got my money back read the reviews before you buy I wished I had avoid like the plague buy from a reputable company not this one there are a disgrace
Review by Aidenv4 months ago
Last year I ordered sunglasses from Hawkers and was very pleased with both quality and service.
So on 7.7.2019, I ordered 2 pairs og sunglasses for presents.
They still haven't arrived.
I have tried to get information regarding my order from the customer service, but so far there is absolute radio silence.
Review by Dx4 months ago
Bought 2 sunglasses from Hawkers. Both are really bad quality glasses. Glasses got so much scratches after 3 months that i couldn't wear them anymiore and the other one the temple of the glasses broke. So forget the "high quality" and buy other brands that are known for quality. Wasting of money!