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Review by PAUL1 month ago
I HAVE BEEN WAITING FOR MY BIKE TO BE DELIVERED SINCE 3-18 2021.TODAYS DATE IS 5-5-2021. STILL NO BIKE.I UNDERSTAND DELAYS- BUT THIS IS RIDICULOUS.THEY ARE FULL OF EXCUSES.
Review by Mrs. Robinson5 months ago
"Lack Of Communication" I purchased a brand new Bike from Pensacola FL it was supposed to be a Christmas present for my wife this was on the 7th of December 2020 Today is Jan 7th "NO BIKE" as of today! I spoke with the dealership in reference to transporter was given Haulbikes as the company that the dealership contracted with, however cost of shipment was paid by me the customer to the dealer who intern paid the HAULBIKES. I was given an estimated delivery date of NLT December 29th 2020 and as soon as December 26th?
I contacted HAULBIKES and the 1st time I spoke with them December 29th I was told that it was in holding at one of the hubs in FL after being picked up in Pensacola FL on the 22nd of December 2020, today I was told it was in Harrisburg Pa VA? Unsure where it is; however we are talking over 13 business days at this point to arrive in Suffolk VA and I still do not have a set date on expected arrival since that date has passed. I do have pictures from the dealership of the bike being loaded on truck but that is it. "UNEXCEPTABLE" Where is the Bike and when is the real date of delivery?
Review by mike6 months ago
Order placed October 19, 2020 for a shipment from Massachusetts to Arizona.
Collected bike from origin location November 1, 2020 after 14 days. Bike sent to Harrisburg, Pa.
This was after the notification to collect was sent to the destination's address rather than the origin address.
Called November 17 after hearing nothing from HaulBikes. Bike still in Harrisburg after 15 days.
Still no ETA to destination address.
Once they get your money, you'll have to call them to find out the status of your shipment.
I've used them before. This is not the company I've done business with in the past and their response is pathetic.
Review by Todd Bowland1 year ago
Read the fine print! They allow you to enter the dimensions of your vehicle that is over-sized. They allow you to select "over-sized vehicle". They allow long ones and wide ones, but not tall ones! In this auto-mated website entry form world it's crazy that the TRUCK DRIVER had to catch the fact that they couldn't ship my tall vehicle. Yeah, I should have read the fine print... hopefully others will. Save yourself a $350 cancellation fee! Read the reviews thoroughly. These guys have serious communication issues. Hopefully others won't make the same mistakes I did and get the "the contract clearly states" notice.
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