Great caps. I’ve bought two or three in the past and was happy so I will buy more, great products, great value and good service.
Review by Shezz Lukaesko3 months ago
Good price and good customer service
Review by Tamulett3 months ago
When i first made an order, it got lost in the mail. I instantly started freaking out, thinking that it was an oversees scam..BUT customer service was with me the whole way, resent my item, and got it to me within less than a week! They never left my side, and they did everything in their power for me to ensure i'd get my product, which was great because it was a wedding/bday gift so it was very important to me! Thank you HatStoreWorld! You'll definitely get my business again someday! Great prices and lots of options to choose from as well! Plus the quality came to me perfect! Just what I wanted :)
Review by Rosaliya Homayouni3 months ago
I recieved a hat with an American flag displayed incorrectly on it. The flag was located on the wrong side and the hat can not be worn like this. The company wouldn't exchange it and didnt seem interested at all in trying to make it right. Customer service either couldn't understand or didn't care that I recieved a worthless hat and claimed it was my fault! Very unsatisfactory. DO NOT buy a hat from this company.
Review by JKBoje4 months ago
Great customer service. Timely hat delivery. Nice hat. We were so upset it just didn’t fit my son. They were very responsive on my return request! Would recommend.
Review by Rizalyn5 months ago
It was a very kind and quick response.
I made a mistake the shipping address,country, but they made the change arrangement very quickly.
I really appreciate it. I'll use my beanie soon. Thank you very much, super hero!
Review by Camdekon Dronca6 months ago
excellent customer service
Review by Arvadell8 months ago
Kudos to Service Hero Linnea!
I didn't expect an awesome exchange with a support agent over email, however she understood what I was looking for, utilised her experience with Hat Store to deliver a custom design (based off my company logo) that would make me say wow!
Review by Kaytash8 months ago
AWESOME customer service! The hat I received was not at all what I expected. Color was way off from picture. They offered to refund me everything and keep the hat, instead I chose to go with another hat which came within a week.
Very nice experience- way beyond what I expected.
Review by Furness8 months ago
Order elsewhere this is a nightmare!
Ordered a hat 3 weeks ago, never sent a confirmation or shipping confirmation, asked recently where the hat was and they accused me of not having the correct address and simply said 'thats strange' Since I payed through PayPal my address is verified and any merchant would know this. Quite concerned that they are scammers. They then sent me a fake link to tracking which shows it hasn't even been picked up from them yet. Blaming usps etc, terrible service. I would be happy to accept that mistakes happen but the way they have handled it is terrible. Hope I will get my money back through PayPal.
Review by Donnchadh10 months ago
They tell you that your order will be delivered in 3 to 7 business days but that's not true.i have not received my order yet and its been 10days and you can't not track your order or talk to their customer service and they're not in America.. three days I will call Authority.
Review by Douau Derrow11 months ago
2 weeks now with no package. Just sent them an email regarding this issue. Received USPS tracking finally, but tracking is slow. Guess Columbus is bringing package from boat, and mule team to California. Last time I buy from these guys. That's why I don't shop with overseas companies, because this happens, beware! Zero stars for service, and info. Didn't even know they were from Norway(Noway!)
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