Michelle kept in touch during snow storm and made sure carpet would be installed. Installation went smoothly and very happy. Will definitely work with them again.
Review by Johiquelle1 year ago
We had a great experience with Hatloes. At the store, we received a lot of personal attention without any pressuring or hovering. The folks at the store we're very knowledgeable and helpful. They did not try to up-sell us. The measurement appointment was scheduled quickly and our carpet was ordered the next day. The carpet we chose was on backorder and took about a month to arrive, which fit our schedule perfectly. The installation date scheduled at the time of order was held as promised. The installers showed up at exactly the time they said they would. They were very professional, worked quickly and cleaned up after themselves. We will definitely work with Hatloes again in the future.
Review by Shirley H1 year ago
Had a first appointment with Joni. She was great: friendly and knowledgeable. She asked many questions about my tastes, furnishings, amount of sunlight in my rooms, etc. We have an appointment for her to see my condo in person, and help me choose paint colors and carpet. Highly recommended!
Review by ArthurUnter1 year ago
We had a wonderful experience at Hatloes! The staff was so helpful and they have such quality products. Unsure of what we wanted, Joni came to our house to help us sort through design options. Her advice was instrumental in our decision to move forward with our flooring purchase. She (and Jim) followed-up with all steps of the purchase and installation. Our installer, Tony, a professional with years of experience, ensured we had the very best installation process. And when he uncovered a significant structural issue with our floor, his team worked hard to ensure that the proper steps were taken to provide a solid fix. We just couldn’t be more pleased!
Review by Emsi Weeble1 year ago
We worked with Nancy to find new carpet for our 20 year old home. She was a great help in explaining the types, styles, advantages of the carpet options and she was very accommodating when I needed samples to color match. The installation went very well. the 2 installers were professional, friendly and worked long to finish the job in one day. Our entire experience with Hatloe's has been very positive.
Review by Opas1 year ago
good experience, good quality. Nancy gave personalized service so much better than going to big box stores. Lots more options to check out at this store than others, as well. Highly recommended.
Review by Kristine1 year ago
We hired Hatloes to do our flooring because they are a trusted local business and I always support local businesses that I trust and they did not let me down.
Dana and Steve were our installers. They were prompt and very professional and courteous and pleasant to have around. If they had a question they asked rather than assumed. I would absolutely recommend them for any job.
Our flooring project involved replacing carpet and laminate on the entire first floor which was a kitchen, living room, dining room, hall, two closets and a bathroom, and carpet on the stairs. I manage lots of projects for a living and can easily find flaws, but I can find no flaws in their work for us.
The product installed was LVP vinyl planks. Before I could hear the dogs claws with every step they took on the Laminate now I can’t hear their feet at all. It’s a solid durable product that will certainly outlive this house.
Thank you Hatloes. Will definitely have them back when we decide to do the 2nd floor.
Review by Tricketts1 year ago
Have used Hatloe's many times for my carpeting and flooring needs. They have always been very helpful and professional. Nancy was fantastic with her expert advice as well as leaving the final choice up to me. The installers had a big job in matching up patterns and took their time to make it beautiful. Thank you.
Review by Anch2 years ago
Some time ago I came into Hatloes looking for new carpet/vinyl flooring. Jill helped me. She is awesome! Not only is she very knowledgeable re: your products, she is very personable and patient, and is amazing with "color". I have recommend Hatloes/Jill to others. I enjoyed my experience at Hatloes as I believe I received more reliable advice, and certainly more expedient help than I would have at a "big box" store. Thank you.
Review by Angenise2 years ago
We have purchased many products from Hatloes over the years. Most recently, we worked with them on replacing our living room carpet, which had not performed as well as we had hoped. Steve Hatloe was proactive at contacting the manufacturer's rep to plead our case. In the end, the manufacturer agreed to replace the carpet for free and we only had to pay for the installation.
Thank you so much for your hard work, persistence and customer service, Steve!
Review by Nicollee2 years ago
I think the title of this says it all! I would recommend them to anyone. This is our future carpet and flooring store. Michael H
Review by DanceQueen3 years ago
Hatloe's is one of those businesses you didn't think existed anymore...generations of family ownership with a great reputation in the community, providing high quality and high service to happy customers that keep coming back. My Mother-in-law was a customer, my wife and I became customers for paint and refinishing supplies, and I went back for counter tops, paint, and flooring. Now I need blinds, and you can bet I'm going to Hatloe's! I highly recommend!
Full disclosure - Hatloe's has been a regular advertiser on the radio stations I work for, KCIS 630 and SPIRIT 105.3, and it is advertisers like this I am very pleased to be sharing with our audience.
Hatloes Carpet One Floor & Home is rated 5.0 based on
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3701 Rucker Avenue