Hastings Direct Reviews

Contact poor

I've just moved over to Hastings Direct, insured both bike and car couple months back, had to add another driver to my car policy, called your customer service, 0333 number, means I'm paying for that call, had to queue, so left phone hanging in queue, tried their website which advised, to use Live Chat, but cannot find your Live Chat button anywhere!
After 42 minutes waiting, call answered, raised my concerns on long wait and non existent Live Chat button, but was basically told being Monday morning, they're busy, nothing he can do with no consideration that I may also be busy. As for non existent Live Chat button, I was finally told supervisor, whom I spoke to later that it may be because I'm using Google Chrome browser and not Explorer! No mention of this in website page at all!
No other reassurances were forthcoming except I was advised to call later on the day and "hopefully" queue will be shorter!
I'm really surprised how your company got so many Customer Service Awards. I now dread having to contact them again if I decide to proceed with adding my additional driver as I would need to repeat this entire charade again.
I will certainly be moving onto another company come renewal time next year.