Hastings Direct Reviews

Tuesday morning the social media team contacted me asking for more details and gave me 7 days to reply or they would declare the matter "resolved". I sent them the details.

Tuesday afternoon. draw your own conclusions as to whether you want to deal with this company. My partner phoned them yesterday (Monday) and managed to get me put on the insurance - without a quote - because we had to be together on the phone to provide further details and get a quotation? So today, in a hospital car park (10 miles away from my work), him in a wheelchair recovering from a stroke caused by a blood clot on the brain, and me beside him duly got on the phone to them. Half-hour wait; wrong department; transferred; another half-hour-wait. Got through to someone who took details from him, began to talk to me and then we got cut off. Undeterred, we phoned again: an age of a wait; wrong department; but transferred quickly this time Ten minutes later I was a named driver on the policy. It's only taken three and a half days and the price they charged for the addition was a mere £5.10. But, in human terms, the strain it put on my partner's health is unknown. The effort it took him just to provide them with details, much less having to repeat them over and over was painful to watch. He's currently having to learn to speak properly again after the stroke and he didn't even have the strength to wheel himself out of the hospital to the car park - a nurse wheeled him to me. Shame on them.

Total waste of space. Quick to take new business but useless thereafter. I had no option but to give them one star on here, I wouldn't give them any stars at all. My partner got hospitalised due to an annurism and needed me to go on his car insurance for obvious reasons. I went on webchat for a quote which they wouldn't give despite the fact that they would have gotten a call from him to approve the addition and pay the money. Also, they don't make outbound calls? My fairly immobile partner now has to wait until he can access email and the internet to get a named driver put on his insurance policy? No common sense to escalate the matter to someone who could make outbound calls or try and reach a workable solution. And they claim to offer priority care for emergencies? No care at all. If it was my insurance policy and not my partner's, I'd be insured with someone else now. I contacted them at 1.30pm on a Saturday (they shut at 2pm) so we're stuck till Monday. Useless.

A rubbish company I have been trying to cancel an insurance policy within the fourteen day period I spent three hours try to get through on the phone and returned there cancelation form online and also sent emails to no avail.

Was really happy with the service provided initially and with my quote however when they called me to tell me that I had inputted my no claims incorrectly they then charged me £30 admin fee for changing it from 3 to 2 years, then charged me £7 for spreading it over 10 months. In total a typo cost me £48. Fair enough that it was my mistake, annoyed because I’ve been furloughed due to COVID but they’re not bothered one bit. Won’t use them again, would rather pay more and go with a company that cares.

Competitive price, but customer care non existent. Still waiting for car to be repaired one month after accident. Never get back to you with an update. My renewal is also due and guess what I can't access my new renewal price as their website will not give me access to my new policy documents!
A very frustrating insurance company to deal with.

I have been a loyal Hastings customer for 5 or more years. They customer service was great and renewal was always easy and they always had the cheapest price. I received my renewal quote through the post which was as expected higher than it should be. Then I noticed they hadn’t stopped auto-renewal despite previously withdrawing my permission. The quote on Hastings’s website was cheaper than the one I’d been provided in the post. I phoned the number provided on my renewal letter and after going through the options the line went dead and I didn’t know wether I’d been cut off or not so I stayed on the line for approx 20mins before hanging up. This happened about 3-4 times (over an hour spent there). I emailed customer service as at this point my priority was to prevent them taking money out of account. (The service I received via email was better than by phone). I tried to phone a different number I was on hold for over an hour again. It took me over 3 hours to actually be able to speak to someone. The lady I got through too was incredibly rude. ‘This is customer service not renewals’ she told me someone would phone me back I told her I was not satisfied with this as it’s taken me 3 hours to get through to someone. At this point she started raising her voice, I was furious at this. She put me on hold 4 times just to cancel auto renewal a very simple request she made clear she didn’t want to do. Before she finally agreed to stop it she told me someone will phone me when they get round to it and I’ll just have to hope that they do before my renewal date. I was disgusted with this!! After ensuring no money would be taken out of my account I bought a policy with a different insurer which was almost £100 cheaper anyway as they had a promotion on.

Just a note that Hastings say you can do everything via ‘MyAccount’ online or their app it never works. It has never allowed me to enter my policy number to review and change my documents there aren’t any on there and that’s if I’m lucky enough to get passed the numerous error messages when trying to log on. I have mentioned this before but nothing has ever been done about it.

I did receive a call about my renewal 2 days later and I stated I had renewed elsewhere and when asked for a reason why I stated poor customer service, hassle in renewal and expensive prices the reply was ‘sorry, bye then’.

Hastings used to be a great company but I’ve lost faith in them and other articles and reviews I’ve read online have suggested that recently the service isn’t where it used to be. Nobody should have that amount of hassle and stress trying to renew a police with a company they’ve been with for many years.

IF IT WAS POSSIBLE WOULD NOT GIVE YOU 1 ( one) star for service and help from your non exsisting customer services dept.

LONG PHONE CALLS WITH NO END SATISFACTORY RESULT
NO EMAIL RETURNED FROM AFTER TALKING WITH WHAT YOU MASCARADE AS A CUSTOMER ASSISTANT.WHEN THEY SAY THEY WILL
PLEASE N O T E.. I WISH TO CANCEL THE "CONTINUOUS PAYMENT AUTHORITY. ( CPA) CHALLENGING TIME YES N O T HELPED BY Y O U !
Talking to YOUR advertising statue WOULD BRING A HIGHER STANDARD

MY FIRST TIME DEALING WITH HASTINGS DIRECT. I FOUND THEM VERY REASONABLE RE: COST OF THE INSURANCE POLICY. THERE STAFF WERE VERY HELPFUL AND DID ALL I ASKED OF THEM, AND I AM VERY HAPPY TO RECOMMEND THEM.

They are thieves and hackers at the same time
they stole me 78 eur to my card visa without having an account with them and despite that they confirmed that the payment is not made with my name and I have him showed my card they refused to refund the stolen amount