We collate all the best reviews from around the Internet so you can view them in one place
Review by Kevin Orourke9 months ago
A rubbish company I have been trying to cancel an insurance policy within the fourteen day period I spent three hours try to get through on the phone and returned there cancelation form online and also sent emails to no avail.
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Review by Catherine Barnett9 months ago
Mistakenly I forgot to cancel an automatic renewal of my car insurance. I had already taken out another policy prior to this date at a lesser price again with Hastings. Due to the coronavirus I was unable to contact them by email or telephone so wrote a letter asking for a cancellation of the automatic renewal policy and a refund of amount paid. It only took 7 days for a response to my letter and for a refund to be made. At this extremely busy time I am delighted to receive such a good service. Thank you
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Review by Philip Polmeer9 months ago
Very helpful and good price too. Just waiting on documents to arrive in post!
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Review by Jason Martin9 months ago
Very helpful and quick and easy to arrange, friendly staff.
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Review by angie jacques9 months ago
Competitively priced, great coverage, really impressed so far!
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Review by David Boyce9 months ago
ALTHOUGH I DID NOT RECEIVE THE POLICY DOCUMENTS THROUGH SNAIL MAIL AS AGREED WHEN I TOOK OUT THE POLICY THIS WAS QUICKLY CORRECTED BY E-MAIL WHEN I ENQUIRED.
IT WAS NOT MADE CLEAR TO ME THAT YOU WERE NOT PART OF LLOYDS BANK BUT THAT YOU USED LLOYDS INSURANCE.HOWEVER I WAS VERY SATISFIED WITH THE POLICY I RECEIVED. THANK YOU.
DAVID BOYCE
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Review by customer9 months ago
Great service, hassle free!!
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Review by Danielle Evans9 months ago
Was really happy with the service provided initially and with my quote however when they called me to tell me that I had inputted my no claims incorrectly they then charged me £30 admin fee for changing it from 3 to 2 years, then charged me £7 for spreading it over 10 months. In total a typo cost me £48. Fair enough that it was my mistake, annoyed because I’ve been furloughed due to COVID but they’re not bothered one bit. Won’t use them again, would rather pay more and go with a company that cares.
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Review by John Collier9 months ago
Good quote good service very happy overall
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Review by LJG9 months ago
TOOK TWO PAYMENTS FOR CAR INSURANCE FROM CREDIT CARD, NOW REFUNDED AMOUNT TAKEN IN ERROR.
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Review by Ruth Kynoch9 months ago
Concise answers and helpful staff.
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Review by Jordan Burge9 months ago
Competitive premium without reduction of cover and simple, quick policy fulfilment process.
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Review by Michael Chaundy9 months ago
Excellent service
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Review by Stacey Webb9 months ago
No problems so far
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Review by Kevin McIlroy9 months ago
Good service.
Clear and concise terminology
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Review by Diane Entwistle9 months ago
Very helpful on the phone.
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Review by Delia9 months ago
Easy to follow instructions, helpful and thorough. Thanks a million.
Half the price of my ex insurers.
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Review by Miss P Hall9 months ago
Really good price easy to set up will definitely recommend family and friends.
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Review by Michael Meek9 months ago
Good cover, excellent customer care
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Review by Mike L.9 months ago
Best cover at the right price.
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Review by Mr Graham Fraser9 months ago
I got a much better quote for my car insurance than my previous insurer. Easy to transfer to Hastings as well.
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Review by Alexander Hunter9 months ago
good service
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Review by Elaine Chipman9 months ago
Very easy process dealt with quickly. Unfortunately on the day the website for payment was down but customer assistant dealt with this successfully.
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Review by Corran9 months ago
Competitive price, but customer care non existent. Still waiting for car to be repaired one month after accident. Never get back to you with an update. My renewal is also due and guess what I can't access my new renewal price as their website will not give me access to my new policy documents!
A very frustrating insurance company to deal with.
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Review by L MCVAY9 months ago
Easy to pay online, easy to understand policy wording.
Don't like the fact that you cannot change the auto renew policy....did think that this was illegal in todays world (just have to post myself a reminder in the calendar, for next year)
