Customer service was very helpful on the phone and guided me to the website to submit a claim as well as an estimate. Claims process on the website is quite simple and quick to submit. Turnaround on the claims processing was excellent. Website has appealing user interface. Great experience with Hartville as a new customer!
Review by Domwon1 week ago
This pet insurance is the best. They are prompt. They do exactly what they say they will do. I have never had a problem with the claims that have been filed. Awesome awesome pet insurance. Number one in my book. Jasmine holds up two paws 🐾.
Review by Donjerald1 month ago
They help me to resolve my claim quickly!
Review by Kumar Taluru1 month ago
Hartville Pet Insurance has beenvery responsive to all of my claims!
Review by FallAlone Skuridin1 month ago
So far everything has been smooth. The have pretty good turn arounds on payment. I am very happy with the service. Hopefully it continues.
Review by Renlie Haseke2 months ago
Quick and with no additional questions
Review by Alimohamad2 months ago
You guys were fantastic through the entire claim process. I truly appreciated your customer service.
Review by Trefas2 months ago
I went with Hartville on a whim. There’s so many options when it comes to pet insurance and I’m so glad I chose them. About 3 weeks after making my first payment I brought my puppy to the vet for what I thought was an injury because he was limping. Turns out he had severe hip dysplasia in both hips and needed surgery right away. I was worried it wouldn’t be covered because it was so soon after I signed up for coverage. Minus the office visit fee, and deductible I chose, they have covered 90% of all costs associated with this unexpected illness. They even preapproved the estimate before the surgery so I knew exactly what would be covered. Customer service is top notch, payment was direct deposited in less than a week after the surgery (because of the preapproval I assume) and I couldn’t be happier with, and more thankful for, this coverage! You have a customer for life!
Review by Jungsook Deharcourt2 months ago
Hartville pet insurance has been such a help to me. The first claim took a little over 2 weeks to get but I got the entire 80% of my bill which is the plan I chose. The next few claims processed faster. They need time to collect medical history from your veterinarian. Overall so happy I decided to go with this company. You can do everything from their app which is super convenient!
Review by GoldDigger3 months ago
The pre existing conditions were not explained. We r disappointed in this aspect.
Review by Haiqing Scarciolla3 months ago
I only had Hartville one year before my little fur baby passed but the claims I submitted, including his services to put down and cremate, were handled quickly and efficiently. The gal on the phone when I cancelled was very compassionate. I highly recommend Hartville and should the need arise I would definitely utilize them again!
Review by Hba3 months ago
I’ve Been Happy with Pets Health and Hartville Pet Insurance for Many years.
Review by Droff3 months ago
I am so thankful for Hartville!
Review by Dunlea3 months ago
Wow so far I have had a great experience with Hartville. They have saved me close to $1k in the last month in surgeries for Dean. I am happy I chose Hartville out of the other 5 I was looking into!
Review by Maharhk Euden3 months ago
Hartville has been amazing. Filing claims is quick and easy. Once claims are processed payment is deposited right into my account. Most of my claims have taken about a week for processing. The process is very quick and very easy.
Review by Partev Zortman3 months ago
all the customer service is amazing specially Steph I believe she is were they send the checks back to us
Review by MileHigh4 months ago
Getting on board with Hartville Pet INS has proven to be a great choice for my family.I would highly recommend them to anyone interested
Review by CustomerVery Cocula4 months ago
Glad we bought the insurance especially since we have a puppy. Our puppy eats a lot of things he is not supposed to. Had a scare he ate a squeaker but glad it was just stuffing. Once I submitted the vet bill the processing took some time but once it was complete I got my refund very fast.
Review by Trewicko4 months ago
This was the first time I had ever submitted a claim. I submitted my claim and in less than 2 weeks received the reimbursement in my bank account. I liked that I was able to track the process online as well. Will definitely be sticking with this company for pet insurance!
Review by Fridaa4 months ago
Quick claims turn around and direct deposit!
Review by Dearbhail4 months ago
Great reimbursement percentage, quick review of claims, and great customer service!
Review by LaKeidru4 months ago
Very good service.
Review by Kitchenspoon4 months ago
Very nice agents to deal with on phone. Payments could be a little bit more timely, but otherwise good company to deal with.
Review by Ambrin Atstupenaite4 months ago
Overall good service. Just takes awhile for it to be deposited into account. The cost per month is a little high.
Review by Subray4 months ago
Best pet insurance out there! I researched all of the available companies out there and this was by far the best by far. I have a pekingese and most were so restricted on possible issues that could arise due to heredity, but not Hartsville. They have been very quick to pay claims and very helpful if anything arises that I have questions on. The ability to customize my plan by deductible, reimbursement percentage, and annual maximum put them above and beyond their competition.