This website never lets me down! I recently needed a personalised gift for my mum and found the perfect product that was just so beautiful and unique. I also had to edit my order after I purchased it and the Customer Service team were quick to help me and so efficient. I really can't fault this site!
Review by Melchisedek Cseri8 months ago
I've ordered a few things from this site and everything turned up on time or earlier than expected. Would recommend!!!!
Review by Bromptophile9 months ago
Had a good experience, all items I ordered were delivered in a timely way and personalisation was spot on. Only fault would be that everything was delivered separately, would have been better to get it all in one parcel. Otherwise good, will use again.
Review by Letasha Wandowski9 months ago
BAD, BAD, BAD! Avoid at all costs. I ordered personalised thongs. I realised I mispelt the name to be inscribed only several hours after placing the order. The order had been placed on the Saturday night and in the early hours of Sunday morning I had notified both Hardtofind and Identity Direct, the company responsible for the order. Three days later I received an email saying it was too late to amend the order. What a joke!
DO NOT ORDER WITH THESE LAZY PEOPLE! Either they do not read their emails or do not care in the least! AVOID!
Review by Toshize10 months ago
These guys have world class service! the product arrived way ahead of schedule and was even better than I expected. I am going to be buying all my gifts from hardtofind in the future.
Review by Taisune1 year ago
I have shopped from Hard To Find three times now and I can't fault the product selection or service. Very pleased with my recent purchase - a beautiful leather wallet and earrings for my wife.
Review by Willem1 year ago
I ordered a gift in the early hours of 30th May. It was finally delivered on 21st June. I wrote twice with no response and finally after 3 emails I got a response from Hard to Find.
The gift was "off the shelf" with nothing personalised so I see no reason why it took so long to be dispatched from and to an address in Australia.
As it was a gift for a new baby it was partly out of date by the time it arrived.
2 stars instead of 1 because they had records of when it was shipped.
Review by Debor1 year ago
The WORST online shopping experience of my life.
From lying about shipping dates, false arrival dates, shocking communication and a complete lack of empathy when it came to resolving my issues I can honestly say that this organisation is the worst I have EVER come across.
If you're looking for a unique, personalised gift I implore you to look elsewhere, if you're expecting it by a certain date or would like to make any changes to your order whatsoever, you can forget about it. They will take your money, reply to your emails once a week and the best you will get is a $20 voucher for your next purchase. Horrible, horrible experience and rude customer service.
DO NOT USE THIS COMPANY.
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