After reading all the negative reviews I felt compelled to write about my experience with Happy Rooms. I reserved a hotel in Orlando via Happy Rooms for 1/3 of the price you would normally expect to pay. I then read all the reviews and became completely paranoid. I had no need to feel worried because when I spoke to them they were completely professional, even when I suggested their site might be a scam !!!. Despite being re-assured by Happy Rooms, I was still concerned so I rang Orlando 3 times in the lead up to my holiday to check my reservation was still ok. I had no need to worry about my reservation and then kicked myself for all the anxiety reading these reviews had caused me. I feel huge sympathy for the people who have had a bad experience but Happy Rooms isn't a scam and I wouldn't hesitate to book with them again.
Review by Automotion Pasik2 years ago
caused by my bank? no sir
but why is it that my 2 credit cards still can not get back in the payment?
so after I failed to order via my previous credit card, then I input my second credit card, but still the same, back to the payment. and that almost every friend I order to you remains the same as what I experienced
The hotel failed to respond
We still have a confirmation from the hotel you are trying to book. You can wait to hear back from the hotel or call our Customer Support at
+44 20 3514-2449 to complete your booking now.
Review by Tboy2 years ago
Happy Rooms is one of the biggest con artist and booking company around, I booked a hotel last december 2016 for next month sept 2017, they cant provide me with a real confirm booking, yet taken my money via credit card. I am now disputing with my bank to recover the money back. The customer service is rubbish because there isn't any. PLEASE DO not book via this company.
Review by Grani Fury2 years ago
DO NOT USE HAPPYROOMS - THEY ARE EITHER TOTALLY INCOMPETENT OR CON ARTISTS
I booked a hotel in Casper Wyoming through Happyrooms,con (deliberate mistake!) to view the total eclipse of the sun in August 2017. I made the booking in October 2016. As rooms in Casper for this event were going very fast I made what I now know to be a big mistake, and instead of doing what I usually do and going direct to the hotel site, made the booking via the site where I had found the vacancy - Happyrooms. I paid by credit card, and received an e-mail from Happyrooms confirming that the room we wanted was booked in the hotel we had asked for. When I checked my credit card statement later that month I noticed that the payment against the card had been taken. This did not arouse any suspicion at the time, as I had obtained a cheaper rate by going for a 'pay in advance' no cancellation deal. I heard no more from Happyrooms and assumed all was well.
In August 2017 my partner and I travelled to America to stay with his brother in Colorado before travelling to Casper to enjoy our eclipse experience. Whilst there I had a question about parking which I needed to discuss with the Casper hotel so I phoned them. To my horror, they had no record whatsoever of my booking! The confirmation number I had been given was not one of theirs, and furthermore the had never heard of Happyrooms as a booking agent (lucky them!) The following day we spoke to the hotel manager, who confirmed that not only had the booking not been made, but also that at the time I made my booking the hotel had no availability and had in fact been fully booked for the eclipse dates for two years! So Happyrooms had taken a booking for a non-existent vacancy!
I e-mailed Happyrooms at once to find out what had happened. To cut a long story short, it took them three days to find out that 'someone' had made an error and booked us into the wrong hotel - one of the same chain, but in North Dakota instead of Wyoming! They seemed to think that it was an understandable mistake as the two hotels had the same name, but as I pointed out to them there are a great many hotel chains which have hotels of the same name and they should be prepared for this. The e-mail offered to cancel the North Dakota booking but was very muddled about what they were prepared to offer in the way of refund or compensation. Basically they seemed to be saying they would refund our money or offer us a discount off further bookings - as if I would ever use them again!
By this time we were very suspicious of anything they said, so phoned the hotel in North Dakota. Surprisingly they had actually made a booking there, but interestingly the hotel said this booking had been made by Expedia. We had already discovered that Happyrooms do not do the bookings themselves but use a third party; to find that this was Expedia, who I have always found to be extremely reliable, suggested to us that someone in Happyrooms had passed the wrong hotel information to Expedia.
We were able to book into another hotel in Casper, but had no help from Happyrooms in doing this. Because we were so late booking, and everyone wanted to be there for the eclipse, we were forced into paying highly inflated prices, and in the end had to pay an extra £1850 for one day less at an inferior hotel. I have therefore asked Happyrooms for appropriate compensation - I want them to pay at least our extra expenses. I am waiting for their offer - and also watching my Credit Card statements to make sure they have refunded our payment.
The advice I would give to people is - do not trust this site. If you do make a booking through them, phone the hotel as soon as you can to make sure the booking has been made properly - otherwise you might end up being booked into a hotel in Glasgow when you wanted to go to Gatwick!
Review by Jasiel2 years ago
Please, travellers, for your own sake, READ THE REVIEWS BELOW before dealing with this company! How I wish I had found this page before booking with them! My experience was exactly the same as just about everyone who has written before me. A good price is offered, the booking is made and confirmed, the money is taken from your account, and then, later, they summarily cancel your booking because it is "suspicious" (they never did tell me WHY it was suspicious) and then offer to refund your money within 33 days! There are also strange emails coming from their contact centre... one had an attachment which they requested I open and deal with, but, fortunately, my computer protection programme blocked it when I tried. Some days later Happyrooms sent another email admitting that the first was a scam and that if I had opened the attachment I would have been open to virus attack. So, is their site even secure? I believe I booked them through a hotelscombined.com.au "click through", but I am interested to find that they are no longer in the list of that company's "trusted partners". There are lots of perfectly-reputable booking sites out there.... use happyrooms.com and you might find yourself doing what we had to do: trawl the streets of a foreign town at night looking for a place to stay, having been told by the proprietor of the hotel we had supposedly booked that he thought that WE had cancelled the room! Read the reviews previous to this one... they all tell a similar story. (P.S. Happyrooms.com did, eventually, refund my money, so they're not common thieves; but, of course, they had it for over a month, and the international transaction fee remains a cost borne by me).
Review by Pilow Barsic2 years ago
Very good staff in regards to complaint issues.
Review by Rosheana Chabun2 years ago
I recently booked a room in a hotel in London and specifically stated that I required a twin room in the hotel. We were informed at the hotel that there were only double beds and they did not have twin bed facility at the hotel. After a long unpleasant discussion, I had no other choice but to book a separate room costing £160.
I called Happyrooms and again after an unsatisfactory response this is the reply I got.
As we can see in your reservation you booked Standard Double Room (double bed).
So, in this case we cannot guarantee, that the hotel will provide you with 2 single beds, as you have mentioned in your comment, because initially you have booked Double room with one double bed.
We are sorry for the inconvenience,
This email was sent the day after the hotel stay and after my telephone call to them. They should have sent this email before my stay instead of after it and I could have book another hotel that could meet our request for a twin room.
Very unimpressed. Will never use again.
Review by Shofu2 years ago
Fantastic service . I was concerned with all the bad reviews, happyrooms team were fantastic with responding with my thousand questions . Asked for a refund and it was done immediately.
Review by Bafford2 years ago
They promise and book you in the hotel of your choice only to cancel the reservation shortly before your trip and offer a refund or to book you at a cheaper hotel near by.
Review by TheDuke2 years ago
I tried to book accommodation in Abu Dhabi and Happy Rooms had no problems collecting the money off my credit card. I received no booking number or confirmation and when I phoned the hotel they had no idea about my booking. Then I log onto my banking today and someone in Dubai is buying food with my credit card- very unusual considering I am not in Abu Dhabi. Needless to say - wouldn't book with Happy Rooms - unless of course you would like your credit card stolen - in which case go ahead!
Review by Nehemie2 years ago
Having booked a lovely apartment at the 4* Flamingo Suites in Tenerife with this lot, for a good price, 6 weeks prior to my flights, and receiving confirmation of booking & reference number, everything looked favourable.
Two days before flight departure I received an e'mail at 5 in the morning informing me of a change of my booking reference. No other changes were notified at this time. At 3 in the afternoon on the same day, I received a further e'mail informing me that the booking for the Flamingo Suites could not be made and that they could offer me as an alternative 3* Flamingo Beach Mate, with 10% discount as "compensation"
They provided a website for me to look at but when I input my dates was informed of Non- Available for dates chosen. I also had a look at alternatives and strangely Flamingo Suites WAS Available.
When I let Happyrooms know of the above and that it was difficult to work out what the 10% discount was in representation to a lower standard and less rated apartment, they informed me the 10% was on my original booking charge. Knowing this I confirmed to them that I would not be accepting there offer and asked to refund all money's plus the 10% Compensation. They rejected any compensation payment and offered a $30 discount on my next booking with Happyrooms....
Absolutely terrible organisation....never ever to be used.
Update: Today (07/02/17) I have finally been informed that Compensation, based on the delta between the actual cost of my holiday, with alternative provider, and original cost of booking, will be recompensed. Happy to have a positive conclusion to this saga. Thank you Happyrooms.
Review by RoddyMcMonagle2 years ago
I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.
I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked !?
This is Outrageous!
And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.
Reservation Code: 115447205 and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.
** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.
How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!
This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.
Review by Anakalia2 years ago
We had booked a hotel in Adelaide in October and had paid the fee in full for our two nights in this hotel. More than a month afterwards we received an email stating there was a 'technical' issue and the hotel that we had booked the Mercure Grosvenor Hotel is now the Ibis Styles Grosvenor Hotel. Obviously we were not happy because it was not as nice and not what we had paid for. My husband and I did our own investigation and if we had booked directly through the hotel we booked (The Mercure) it would cost us $240 for two nights whereas they put us in the Ibis Styles which was $172. We had paid $204. So either we were going to be put out or they were. The communication was terrible and we were constanlty going back and forth with emails. We have eventually received a refund but it was extremely stressful as we did not know whether we were having to find alternate accommodation. Never booking with happyrooms again. You had falsely advertised a hotel which we paid for and booked us in another.
Review by Sharyle Pirovolos2 years ago
This company used your money probably on deposit. They sent me written confirmation of booking then 4 weeks later said the hotel has cancelled. So I phoned the hotel in Manila and they had no reservations in my name. I'm waiting to get full refund ! DO NOT USE THIS IS A FRAUD !
Check out their contact details in UK...it doesn't exist with no such address or zip code!
Review by Lepre2 years ago
So, we are not just shy of one month since booking with Happyrooms.com and still there is no resolution to our booking at the Ibeostar Grand Hotel in Mexico with Happy Rooms. To date, not once has an actual manager or supervisor contacted us via e-mail or telephone to discuss this matter, but they have had our money since the booking.
Happyrooms.com general staff....please, DO NOT write on this site how sorry your company is, or how hard you are working on our case, as Happyrooms.com has only tried to offer us two very substandard options to switch over to, and we have refused. It is laughable how awful the customer service has been, so what can a consumer do?!?
Well, we have issued a complaint with the BBB, as Happyrooms.com is owned by Emerging Travel, based in the U.S., and we have issued a complaint to the Bureau of Consumer Protection in the US. In addition, we have contacted Kiril Makharinsky (owner of Emerging Travel) and Artem Kubatkin (Ostrovok who is also affiliated with Happyrooms.com), via LinkedIn. We have even reached out to some popular mainstream travel magazines, both online and print to discuss our story, especially given how much online vacation booking has increased. We will continue to update our post here, plus on Sitejabber and other social media until this gets rectified accordingly.
Finally, we also had to be proactive, and alerted our credit card company that the credit card transaction is for a payment on a product which we did not receive, which we will move forward with as a fraudulent charge and let the credit card company do what they need to do, if need be.
The only solution Happyrooms.com is to stop these bait-and-switch tactics you are employing. Stop blaming your partners....stop blaming the database, or any other technical glitches and simply owe up to what you have advertised and what clients have purchased, and deliver the product to your customers like any other reputable company would do.
To others who may book with Happyrooms.com, we highly recommend that if you do make an online booking, call the hotel you booked and ensure they have your booking for the correct stay, room category and that it has been paid for. Honest online reviews are one of the powerful ways we as consumers can hold companies like Happy Rooms to be accountable. So Happyrooms.com, are you going to provide us with the product we purchased---you've had 25 days so far to do so?!?
For those of you who don't know, here is what happened to date with our booking....
On September 9, 2016, we booked a two-week stay at the Iberostar Grand Hotel Paraiso (adults-only, all-inclusive resort) in Mexico via the website happyrooms.com. We received a confirmation of the booking AND the actual hotel voucher, which clearly states the name of our hotel that we booked: the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase. (see previous post on 9/26/16)
As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that they unfortunately did not have a reservation for us at the Iberostar Grand Hotel Paraiso (as per the booking we made), but rather, that our reservation was at their much lower-end family-friendly property, the Iberostar Paraiso Del Mar.
Subsequently, we sent an e-mail to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of the Web pages during our online booking process and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms "realized" that they sold us the room at a cheaper price than they had intended to (OR, they knew exactly what they were doing and this was a 'bait and switch' tactic).
Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happyrooms and many phone calls made. Their common response is that they are working with their partners to find an acceptable solution. One e-mail response stated that their partners presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. We have repeatedly asked to be put in contact with a manager to remedy this situation. This request either gets ignored or we are told that "the manager is currently on the phone" but will be in touch. Not once were we ever contacted by a supervisor or manager via email or phone regarding this booking. They obviously don't care about the reputation of their business or what we are going through.
Finally, more than two weeks after our initial contact with Happy Rooms about this problem, and after putting pressure on them to come up with a resolution by September 28, they came back with this email message:
Dear Sandra and Chris!
We have received reply from our partners.
Unfortunately, they were unable to relocate your reservation to Iberostar Grand Hotel Paraiso and offered 25% refund for your reservation if you agree to stay in Paraiso Del Mar Hotel.
On our side we can try to find another hotel for you to stay in Playa del Carmen.
Please take our sincere apologies for the inconvenience caused by the mistake, that occured on our partner's side.
Our response to them was that this solution is completely unacceptable that this appears to be a "bait and switch" tactic by Happyrooms, and they cannot pass the responsibility for this mistake in pricing to their "partner" and leave us with a room in a hotel we did not purchase. We booked our hotel with Happyrooms so the responsibility for rectifying this situation rests on the shoulders of Happyrooms. We are still shocked that they are blaming their partners, and that they believe this is a sufficient excuse and now they are trying to wash their hands of it.
We did not enter into contract with their "partners" when we made the purchase and we could care less whose fault it is on their end. We entered into a contract with Happyrooms and expect them to honour it We also noted to Happyrooms that the alternative hotel they are now trying to send us to is a FAMILY property, not an ADULTS-ONLY property as per the one we booked. The alternative hotel is also much cheaper than the hotel we had booked.
We have now involved the Better Business Bureau (U.S.) and the Bureau of Consumer Protection. After booking this hotel for a certain price and being issued a hotel voucher for that hotel and that price, it is Happyroom's responsibility to honour it. A reputable company would not come back to a customer to say they charged the wrong price by accident AFTER they had issued the hotel voucher and charged our credit card in full, and also offer a much lower end alternative hotel. One will notice the form responses by a Happyrooms representative on this Sitejabber review site. We do not want a pre-scripted form apology response...ACTION ONLY is required.
We will keep all readers apprised, and we warn you all, that should you chose to use Happyrooms.com, you should check your reservation with the hotel immediately to ensure it exists and it reflects what you booked.
Review by Shig2 years ago
Two weeks ago I used this service to book a hotel. Last minute, I had to change the booking to a later date and was worried it would be a big hassle. Fortunately, the rep I spoke to on the phone had no problem changing my dates for me. I called the hotel desk just to confirm everything was properly switched and it was. Good experience.
Review by Eulian Klemenc2 years ago
The rates I got were phenomenal, but then I ran into a few glitches. Kudos to the support team to get my booking back on track!
Review by BreOsha2 years ago
I have a reservation №96160428. Reserved at: 21:23, March 26 and in contact with the hotel, I was informed that it was canceled at the request of HAPPYROOMS, why? What is going on?
Review by Greyhounds2 years ago
Would give this diabolical company 0 if I could.They sent me confirmation on the 29th of December to say that my room was cancelled on the 30th of December in Cardiff.I had booked well over a month ago to stay at jury's inn,when I phoned they said the hotel was full however when I phoned jury's in Cardiff they did not even have a reservation for me ,so when I phoned happy rooms they admitted they booked Southampton instead so they tried to give me a shity hotel for making a huge blunder,still waiting on my refund no compensation and they even have the audacity to ask for my bank details for a parking refund.This company has completely ruined my new year whatever you do don't ftrust them one bit and stick to British holiday companies
Review by Macow Ikuomola2 years ago
We booked a hotel stay at Novotel Mitt Berlin, Happy Rooms collected the credit card company yet did not make the reservation. When we phoned the hotel we were told there was never any booking made on our behalf by Happy Rooms. Additionally the hotel was sold out. Now We have to alert our Credit card company.
Review by Mellanie2 years ago
I did a booking in this website and they never pay my reservation to the hotel. When a arrive i did not have a reservation and they charge me again. I lost $450 dollar. Please do not use this web is a FRAUD from the UK.
Review by Fuxury2 years ago
They are excellent in services. Provide good information as per customer requirement
Review by Gulamabbas Jelliffe2 years ago
Don't have enough information to support me
Review by NateD Zanzan2 years ago
Had to cancel my booking, no troubles getting my money back.
Thanks very much :)
Review by Beaumar2 years ago
I have been using Happyrooms for a while now, and I've always had a wonderful experience. Their customer support is good too. And they provide better deals, than any other websites, keep growing!