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Review by Ajay Torres9 months ago
I hate to give this place one star because I had a great previous experience on my birthday. However, my recent experience was frustrating to say the least. I booked an appointment (couples massage) in advance for the Sunday after Valentine's day as an extra gift to for my girlfriend, because last year I had to travel for work and my girlfriend and I spent Valentines Day apart. I booked it weeks in advance because I knew if I waited any longer it would probably be booked by the time I called. I was told by a gentleman on the phone that they had a few times available for Sunday, February 16th. He couldn't really give me any details about the massage such as the details of the actual massage, any accessories, etc. He just said I could come in and add anything additional to the massage, took my card number down along with my phone number so he could contact me if any issues came up or so he could text/call me as a reminder for my appointment. I booked it anyways because I didn't find that to be too much of a big deal. Here's where things took a wrong turn: he contacted my girlfriend INSTEAD of me, which ruined the surprise. Even though I informed him multiple times NOT to contact her because it was a surprise. To make matters worse, according to Nikki whom I spoke to on the phone, the gentleman on the phone was "in training" and "didn't notice" that Sunday was fully booked. I wasn't contacted back until today, and everywhere else is now booked. I'm not writing this to shame this location, but this is very frustrating. It also didn't help that when I tried to call back, (I was having signal issues on my phone) I spoke to a different person (Scott) and he didn't really seem to care that they inconvenienced me. This really screwed me over because not only is this surprise ruined, now, after making numerous calls to other locations and also other events, festivities, etc. are all booked now. I was really looking forward to becoming a member or reoccurring client at this location. That's obviously not happening anymore. Unacceptable.
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Review by Eric2 years ago
had a great visit and look forward to going again!
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Hand & Stone Massage and Facial Spa is rated 3.0 based on
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