Ordered a wine cooler with 3 days estimated delivery. After two weeks mailed them to ask why no delivery. No response. Tried to cancel the order. No response. Demanded a refund. No response. All you get is an e-ticket and when you check it, it is cancelled without a comment. After another two weeks the cooler arrived, and it was sent after my cancellation.
Review by Arsenal5 years ago
support ticket: 966191
Continue to ignore all requests for a refund! This is NOT German quality or efficiency! This is THEFT!
We live in England and bought a garden shredder from Hammerkauf in Germany. It didn't work! We had it examined by two electricians. Hammerkauf said they would charge 40 Euros to collect it or we could have it collected from an address in Germany.
We took it back to Germany where it was collected from our parents' house. Hammerkauf then said it worked perfectly. They then said that there was a charge for collection in Germany, a charge to check it, and a charge to return it to us! Or, they would charge us to scrap it! There was never an apology and now they refuse to return it to us! Their only excuse is: they are an agent for the company that produces the shredder (Attika). Terrible service, poor product - essentially they STOLE our money and now have stolen our shredder.
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