We purchased a certificate to a place that was closed due to wind restrictions......sent an email to customer service not willing to refund.............Stay away!!!!!!!!!!
Review by Fresli4 years ago
I've purchase many vouchers from Half Off Depot. They used to be good. Now they are NCrown (or maybe something else again) and cant find my vouchers, of which I had many, as well as the credit I had on my account. Haven"t been able to get any customer service.
Review by Bjørstorp4 years ago
This site is very weird, do not buy anything in this company. You lose money and getting nervous. My store credit (around $200 value) was suddenly expired without any notice and finally be useless. I contacted them, but response was very really slow and a lot of excuse. If you want to save your money, DO NOT CHOOSE this and have to choose much more famous dealer, absolutely not this.
Review by Behavioral Friedlander5 years ago
I'm not sure it's Half Off Depot, or the company InCrowd that is doing the stealing. They are thieves and change their terms on a whim. I'm out over $200 because the merchant will not take even the purchased value of the coupon!! He says they were not paid by "InCrowd" - the merchant also said that Half Off Depot (or InCrowd) kept running his offer way past the agreement, then never paying him the money people paid to purchase the vouchers.
Review by Vigrous5 years ago
I ordered a teeth whitening voucher, however when I called the company, De' Javu Salon, to schedule, they didn't know anything about it. The owner said they don't have a contract with HalfOffDepot/ncrowd! No phone number to contact ncrowd so I filed a trouble ticket on their site. I received a confirmation stating they would reach out to the merchant and contact me in 2-3 business days. I haven't heard back from them and have sent 2 update request since that time with no response. I'm out $34.00
Review by Kyl5 years ago
DO NOT USE THEM - ITS A SCAM. NEVER RECEIVED OUR ORDER.
Review by Marjanneke Vendela5 years ago
Do not buy anything from them. I spent 44 dollars for two mystery boxes and was sent garbage. First I never received them then when I did the merchandise was old and outdated. I can't get them to respond to my emails. They are ripping people off. So not buy anything from them they are a fraud. Use groupon do not use this company you will be disappointed.
Review by Larrinae5 years ago
Ordered a canvas from PixWrap via Half Off Depot in October 2012. No product, no refund, no credit !! Don't EVER use Half Off Depot for a purchase amount that you are not willing to lose.
Review by Olpis5 years ago
I returned a smartphone bicycle holder to them and they totally have ignored my requests for a refund.
Review by Mrs Ford Bouftain5 years ago
I ordered something in July and even though my credit card was charged I have never received the product. Think this company has major problems.
Review by Cresthaven5 years ago
Happy with the shower radio I got but found it cheaper at nomorerack.com. was not happy with some bracelets I bought. Spent $12 on it, then went to the mall and a kiosk had them for $1! And the quality was no good.
Review by Loucinda Baboli5 years ago
I tried to reach half off Depot for 8 weeks now Im just getting voicemail and nobody is calling me back I need to speak to somebody Half off Depot is the worse site to put your money they will sell you vouchers that is no longer valid or the company will not accept purchase a voucher from Animod.com and they are no longer accepting the voucher
Review by Austria5 years ago
I bought an ipad. it is not working. how do I get a refund?
Review by Stevensons5 years ago
People, dont hate on the merchants. We are just as frustrated as you, maybe more so. I am a merchant and have been trying to get paid since January 15. I have given many chances to only be screwed for almost 4 months. I have performed services for free, and no way to retrieve my funds. RUN!!!!!
Review by Gatlin5 years ago
I have ordered many vouchers over the years from HOD with no problems until the last one. What a HORRIBLE experience. The company will not return calls or emails. I have now read the reviews and all say what a waste of monies and a scam! How can HOD let a company like this sell vouchers on their site??? The only response i get from Halfoffdepot is "We apologize for the inconvenience and not refund", contact [email protected] They are the reason I am so unhappy. BOGO...Yea right! Thanks for nothing HOD. I told them to take me off the mailing list and can't even get that done. UGH
Review by Pituphum6 years ago
This site was OK for awhile but within the last 6 months have had multiple problems,businesses closed, vouchers being refused because of their non payment etc. After multiple phone calls ( ha ha good luck there) and on line tickets being submitted I have had ZERO response. I have about 70$ invested in this , will NEVER use this site again.
Review by BlueStrike6 years ago
I have attempted to redeem my 2 nights hotel voucher with Half Off Depot. I have the instructions on the voucher and it did not work. I looked online and it stated the best way to contact Half Off Depot is to email them. That's what I did. Several days go by and I received no response. I emailed them again and finally received a response advising me that I should contact this company via email to resolve the issue. I then instantly emailed this company to only receive an email from them that they do not handle this voucher:( I have left 3 vm messages with Half Off Depot and have not received a call back. I order all the time from Groupon, Living Social, Travel Zoo, Spree Bird and never encounter anything like this before. How do you suggest I get my money back? I'm just very frustrated. Never ordering from them again.
Review by Nameonald6 years ago
Terrible ! Had ordered 2 different items for Christmas gifts, both ordered in what should have been plenty of time... in November. Now it's January 6, and still have not received either item and never heard that items were delayed, etc. Have been in contact with company, told them at this point just to refund my money, and suddenly one of the items is in transit. No longer want it at this point, but too bad. Will never order anything to be intended as a gift, can't depend on this company.
Review by Onlyoz6 years ago
I am in the process of trying to get my refund. They have absolutely no customer service & want to do things by email & through another company. I bought a certificate for myself & a friend to have our car windows tinted. The company, remember this in case you see it, is called: Tint and Audio express. They told me they can't do my or my friends' car because they don't do luxury cars unless you pay more. I told them my friend had a Kia & they said they still would not do her car unless she pays an additional 50%. I told them this sounds like bait & switch to me. They wouldn't let me talk to the owner so I tried to contact halfoffdepot. They are just as bad. After several phone calls & emails they gave me a credit for my windows & my friends which means I have to pay her & find a way to use the $200 credit. I emailed them & asked for a refund & also tried in vain to call them. I only bought from 2 companies, 1 is out of business & the other no longer belongs to the program. In other words I am out of luck & halfoffdepot doesn't care. I will never buy another certificate from them again!
Review by MelissaRodgers6 years ago
I purchased items on 12-2-13 for Christmas and have yet to receive them or a credit for the purchase. When I emailed the site, halfoffdepot.com I received an email stating my email was shredded and to reply to halfoffdepot.com/support which does not get received. This is a scam company and I will file a report on my credit card to reverse the charges. I hope they are shut down and fined for stealing and their fraudulent activity.
Review by Bishvesh Pieterick6 years ago
Normally I do not write bad reviews but I feel like it's important to warn people to stay away from this company. I have been trying to get a refund for over 30 days with no success. No one ever answer their customer service telephone line and when I submitted a complaint via their email support address I got an email response that they will look into it. Three weeks later and several emails from me I still have not heard from them.
Review by Silverstackinginsomniac6 years ago
I am a merchant and I cant even get them to call me!!! I have had several calls in to them and they dont answer! If they know they will get money from me to do ads and they still dont help- What the hell are they going to do with a consumer!!!!.
Review by JerrySheri Derrow6 years ago
Major delivery delays and no response to my inquiries. I should have read the other reviews before ordering.
Review by Klinglesmith6 years ago
I am still waiting for the 3 picture-wrap-canvas items that I ordered for my wife and family for christmas 2011. I ordered a couple years ago, never received.... what the hell is wrong with your halfoffdepot.com, you send out all millioins of emails and never respond to jack crap. How do I get my money back from your company...???
Review by Syras6 years ago
Horrible! They out source products from china that are nothing like the description! I ordered a jacket that specifically said "fur lined, cotton" it is not fur lied or cotton..it is a cheap, light weight POS! Even said it was thickened for added warmth which could not be further from the truth! I asked for a refund and they said to mil it back and once received they will refund me however, they will not provide shipping label. No way am I paying them more money to take back a product I am sure will never be refunded.