I wish I would have read the recent reviews about them. I purchased years ago from them and didn't have an issue back then. I just made a purchase on 4/15/2020 only because it said same day shipping. No email traffic or tracking number until I sent them an email yesterday about my purchase. I received an UPS tracking number today by email and it said that It was supposed to be delivered yesterday 4/22/2020. My brother is a manager at UPS so I just had him track it. Can u believe he said it's still sitting in Chicago. I'm pissed. I'm about to tell all of my sisters(friends) who do hair and who order hair to bypass hairsisters.com
Review by Chandrabala1 month ago
I ordered a wig from hair sisters. Paid through my amazon credit. The only notification I have is from amazon stating that hair sisters have their payment. 3 days now I have NOT heard anything from hairsisters. I logged in to their website. I can not find any information about my order. I have emailed them twice, no response. The number they use with amazon is not in service. This is my 3rd attempt and last to do business with hair sisters. They are aweful.
Review by Lipstick Hendriksonn2 months ago
I ordered a wig on 3/24/2020 and it has not even been shipped yet. The reason I ordered it was because it said "Same Day Shipping". When I look at the status of delivery today 4/4/2020 it says Not Available and Waiting For Stock although the money came right out of my bank account when I ordered it. I would not have ordered it if it was out of stock. I didn't receive an email regarding the delay in my same day shipping either. I will never order from this site again.
Review by NihilisticNorth5 months ago
I don't like the way you're forced to use PayPal rather then what you want to select at check out. The weave section has been very scant with the selections. Most wigs and weaves are dark colors when I prefer the lighter colors like #350, #144, #27, #30, #8, #613, and #10 to name a few. I'm very light skin, my own hair is reddish light brown and I look awful in dark hair. Please have better light colored selections in your wigs and weave hair.
Review by Charrascas Biselela6 months ago
So far I've been getting exactly what I've ordered, I'm still happy with Hairsisters. I hope they keep up the good work.
Review by Jelayna8 months ago
I can't stay off this site I go here for everything I'm I'm natural osteo firing all my products here so I prefer it for everyone and plus don't miss out on the good prices they are cheap!!!!!!!!!!!
Review by Panchadcharam8 months ago
I've been trying to contact you for an exchange since November 12th. I even got a response from my review on November 25 saying someone would contact me shortly. Now it's December 11th and still no one has contacted me. I've emailed twice and now reviewed twice. The phone number doesn't work. All I want is to exchange the hair pieces. Would someone from hairsisters.com please contact me? Order #HS19110809049
Review by Miccy Osinaike8 months ago
HairSisters is a wonderful seller . I love the maintenance that is provide with their hair. It's amazing for sisters.
Review by Iroko Stach8 months ago
I ordered from this company before and had no problems, this time weeks have gone by, I have emailed several times asking for a tracking number and no response. This is not acceptable and poor/no communication. It would be nice to either receive a refund or at least ship my purchase.
Review by Kusiwaa Crouzoulon9 months ago
Excellent customer service!! Employee's are great. Has amazing products as well as wigs!!! I love it! Will shop again!
Review by Falcos10 months ago
At first I thought they mean bussiness,but as time goes on,they are just adding to already stressful lide one can lead.The number they provide does not work.Im not advising to write to them, because you are jyst wasting your time and energy,vecause they WILL NEVER RESPOND.
I ordered a few items since july.,and I checked my balance,guess what?they did take my money but never received a thing.try to call them the answer is "YOU TRY TO REACH TO THE NUMBER THAT DOES NOT RECEIVE A CALL", then I decided to write to them,they didnt respond,then I write again, no respond,then again,no respond,and again and again.Untol todate THEY TOOK MY MONEY AND NEVER SENT A THING...YOU GUYS ARE JOKE!!
Review by Elige11 months ago
I ordered items a week ago. Site claims same day shipping but I still have no tracking number. I've emailed numerous times and called that fake phone number which is no longer in service. At this point forget what I ordered and give me my damn money back
Review by TheoKojack11 months ago
The item received was delivered on time. I have used this site more than 7 years but no problem. The process of returning was no problem.
Review by Parkrfamle11 months ago
I needed to return my items and tried to call customer service the phone number on their website does not work and neither does the number on their facebook page. I also sent emails to the address on their website and never received a reply. I have ordered a few times before but my frustration with their customer service makes me hesitant to order from them again and I did not receive same day shipping on this order and my tracking never updated
Review by PGirl1 year ago
I ordered quite a few stuff from you guys it cost me $76 and some cents yet I still have not received none of my products all of them had same-day shipping and then I pay the extra $15 to get it 2 to 3 days i haven't received my stuff yet when I check my account with you guys there's no tracking number.i email still no response I reached out to you guys by phone three times still no respond back. They are quick to take my money but not quick to send my stuff out that I ordered we never order from this place again in life
Review by Bethuel1 year ago
Good range of products at decent prices.The ordering process was easy and costumer service was excellent.
Review by Ameny Hartop1 year ago
I ordered from hair sisters twice. And got my order about a week later. Shipping is sort of high. But I did get my items and I was pleased. I will order some time in the future and hope to get my items on time.
Review by MzMM1 year ago
I ordered my hair worth 469 shipping included. On the 29th of may 2018. I have not received any tracking information the status of my irder is written placed on their website. Ihave sent them an email, sent tgem a message on Facebook and Instagram but I have not received any information from customers service. I even noticed that they have disabled the messenger button on their Facebook page. Or aleast I cant contact them through Facebook anymore. I am dissatisfied, dissapointed and wondering if I will ever recieve my order or have they become scammers?
Review by Nuach Fannen1 year ago
On March 1st I paid $250 on hairsisters.com for wigs and products and all the item were under same day shipping. And it’s march 14 and I still have not received my purchase or got an email of shipping or anything and when I email I get nothing in return and when i call the customer service number I get a message to call back at opening hours between 9am-5pm and I’ve called at 9am and 10am and 11am and 12pm and 1pm and so on and still get that message to call back at business hours.
Review by Equality1 year ago
I am disappointed in you guys. I order from you guys all the time but i don't understand why it's taking this long for my order this time. I did get an email back that you all were moving locations. But you should've made us aware of that when placing orders, it's going on two weeks which is ridiculous!! Send me my orders and discount something!
Review by Devila1 year ago
I received my order a few days after I wrote the original review and I had to pay customs of 55$ more but this had nothing to do with Hair Sisters. I had never ordered a Vivica Fox wig because the ones I had always ordered from HS were fine, of good quality, lasted and all cost around 20$. But since, as I had stated in the original review, NOTHING I had ordered for years was in stock, I had to order the more expensive Vivica Fox wigs costing all around 40$. Well, I received 7 horrible wigs full of defects that even an amatuer wig creator would never make! Barbie like doll hair from the 1970's (I don't know how else to describe it) with stitching defects that make me have an "Alfalfa" like bump at the top of my head and you can see the stitching due to lack of hair.
The hair is already of the cheapest quality, at least they could have put enough of it in the wig to cover the stitches!!!
Strange cuts which make the top flat and then the sides spring out like I'm Roseanne Rosannadanna (for those who remember her from SNL of the 80's).
I was so hot when I opened that box! I could not imagine how a black woman could make and put her name on wigs like that, it's just incomprehensible.
I am sure she does not use her own product line.
Conclusion: Hair Sisters is still in business, I have no idea why they do not have their usual full line of wigs available when you try to order and I WILL NEVER order a Vivica Fox wig in my life!
They only good thing is I live in Italy and people do not know about wigs and can't tell I got ripped off!
Review by Thanking1 year ago
I have been ordering from this company for many years. I ordered recently, same day shipping items- it's been 2 weeks with no shipping updates or returned emails or calls. Now, their phone cannot receive calls? Yet, I'm still getting emails from them to purchase new items? This is a rip-off!
Review by Ciaron Leykum1 year ago
After receiving a 120$+ wig after exchange fees the wigs bangs were cut unevenly and short, and the back was so thinned out you could see my own head through it. I contacted hair sisters about this, their associate hung up the phone on me twice after stating because i placed it on my head (to be able to see if you could indeed see my head through it) i could not return it and that i had gone past my return date it took 2 weeks to ship, and upon receiving it i had emailed them and called a full week before. After she hung up on me a second time i went back to my account to message someone else. My password had been changed from one that i have used every single time for years. I sent my new??? password to my email and it was a lonnnggggg spammed password like so FFWJWJS73873SL79UE883. Aka she changed it. Once i changed the password and tried to log back in it said my account no longer existed. I contacted the company who made the wig and they apologized for her behaviour and said they would be happy to help me return it and get refunded. They never replied to a message after that one. Ill never buy from them again or recommend them.
UPDATE: as it seems hair sisters has no issue with a fast reply when it comes to their credibility, but not when it comes to their product let me go a little further into what happened. I had spent 4 days trying to get Ahold of them when the issue occured, once getting through the first time on phone i waited for an email reply from their supervisor to let me know if it could be returned, after 3 days i decided to call again and ask the decision and i was told it was emailed to me which i never received? And since then it had now been 22 or 23 days from all the waiting i couldn't return it regardless which didn't surprise me. I understand chade makes the wig i purchased, but hair sisters distributed it and was not helpful what so ever. I have screen shots and photos of every thing that happened and anyone who wants them is free to personally inbox me. Their phone representative was smug, she spoke over me like many other comments in this section will state the same occurrence. And after the second time i called it rang 2 times and she hung without a word. I called back for a 3rd to see if there was an extension line for the supervisors mail box and the number no longer worked for me. I wanted to test calling with the my house phone and then it worked but i didnt go through the systems to speak with her again i just wanted to confirm they did block my number at least for the time being because it worked again a week later, but i did not try going past the automated system. If I ever, ever treated anyone at my place of work they way this place allows their employees to i would have been written up or fired long ago, and the fact that in not a single instance have they taken any credibility for anything not even in a single feedback comment on this website makes me feel better knowing it isnt just me. Extremely disappointed.
Review by Tyranika1 year ago
Let the title speak for itself. Just received my latest via hairsisters. This make my 5th purchase, and I've only got two words to describe my order "Love it"! However I have to admit that I was a little skeptical about the first time I ordered from reading all of the previous reviews posted. I've never been one to follow the flock which inturn gets me into trouble sometimes. In short, I'm glad I'm not. I'm happy with the current investments made, and it's all due to taking chances. I'm a cancer survivor. I've been in remission since 1997. I've shopped for lanefronts from the typical mom & pops stores, but never could find anything that said "me". Sometimes u just gotta humble yourself. If you find something that you just don't like try something different. I had too learn that the hard way. Everything just isn't always gonna b for u. Hairsisters included. Everyone is different. What works for you, or doesn't shouldn't have any bearings on anyone else. You feel me? Just keep on shopping is all I can say. Ty hairsister for making look, and feel like I should. Right now I feel as though I could hit that catwalk strutting my stuff with the best of them. Ty again haisisters!
Review by Bochra Porteners2 years ago
I have been ordering the wig Mona from the company Model Model since 2015. I have been ordering the same wig because in the beginning it looked great, I was always getting compliments on "my haircut" and many people though it was my own hair. Unfortunately, all of that changed. The last five wigs that I have ordered there are totally limp and the cut is bad. I use mousse and heavy hairsprays and the wigs look nothing like they did before. What's happening here? Are Model Model wigs going bad or is it Hairsisters?