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Review by Kirk and Lisa Beaty3 years ago
If you are planning to eat at the reservation time you set, do not count on it. This restaurant is a classic example of how to NOT handle reservations, and of how to lose your clients for good.
We planned a going away dinner for daughters going back to college, one night when all of the family was together. Had a reservation and when we arrive we walked in to a mad house of people and when finally were acknowledged, told us it will be a long time already 40 minutes past our reservation time. The response of course was to go stand in the crowded bar and drink and spend money while we ignore your reservation.
If you can't get reservation handled properly, you won't stay in business - you don't just lose our business tonight you lose it going for good.
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Hacienda La Paloma is rated 1.0 based on
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Lexington Avenue 443