Very positive experience. Efficient email system to let me know when the product I wanted was back in stock, speedy delivery. Really pleased with the quality.
Review by Grizzell1 month ago
Absolutely love habitat. Some really nice designs and stylish products. Have made quite a few purchases and everything always comes as expected, as well as being very well packaged. Delivery service is very convenient and you are updated every step of the way. A lot of smaller items are available on click and collect so I pick things up from my local store and don't have to worry about being in for delivery - massive bonus.
Review by Abhsihek1 month ago
We purchased 2 items on line & were very pleased with both. They were very well packaged & arrived very swiftly
Review by ReZerecT Prattas1 month ago
Speedy delivery, very well packed and beautiful designs however two of the plates have some chips on the bottom of them hence I think your quality control isn't up to scratch.
Review by Sairul Derrow1 month ago
Great fast service.... lovely ceiling light.
Review by Beauty1 month ago
The lampshade is a great new addition to my room - however the lightbulb fixing wasn't deep enough to accomodate this lampshade. By the time you have both pieces and the spacers, it is really deep, so I ended up using just the large bowl and then will try and buy some spacers to use the small bowl on another light fitting!
Review by BCuth1 month ago
Very quick delivery, arrived safe and sound. Product as advertised, excellent value.
Review by Extremejor1 month ago
I bought a large lampshade online having been to the flagship store in Tottenham Court Road where the sales person said she could see that they had several of the shades in stock but, after 15-20mins hunting around in the store room, was unable to find one.
When I collected the shade from ‘click and collect’ it was so badly damaged that I had to call Habitat for a replacement. I also agreed with them that it would be sent to a more secure address where damage was less likely. Notwithstanding this, the replacement was still sent to the original ‘click and collect’ place.
The second shade was ok but the quality of the packaging for both of them was literally appalling. How on earth can you send a delicate 50cm diameter lampshade in just a simple cardboard box with a bit of loose shedded cardboard in the middle? No polystyrene; no rigid cardboard. It is really no surprise that the first one was damaged beyond repair.
The take-away from this is that Habitat need to organise their stock control better so that staff can actually find things in the store, improve their communications between Customer Service and Despatch and also take a hard look at their packaging arrangements for delicate online purchases.
Review by Aref1 month ago
Easy website and quick delivery. To top it off the lampshades I ordered look amazing!
Review by Ramneet1 month ago
We ordered 3 floor lamps and two sidetable lamps and corresponding shades.
Horrible. Unfortunately Habitat use Yodel as their main courier service who are abysmal, even after their efforts to turn around their horrible customer service rating/reputation Yodel are still appauling.
If I had known they use Yodel beforehand I would never have placed an order...
The lamps and shades look fantastic. Unfortunately one of our lamp bases (Stone) was damaged. Not surprising as the packaging was falling apart. Habitat Customer services were super friendly however and offered discount / redelivery. Opted for discount as redelivery involved Yodel.
One of the standing lamp models we had is just really bad design - even if they look great - and essentially meant the lamp leans forward quite substantially. We checked the lamp in the store and it was the same but in store they had propped it up against the sofa so we missed this when we first saw the lamp.
Very helpful and friendly. Also short wait times on the phone.
Review by Iwade1 month ago
I ordered several small to medium items for home delivery. I was un-impressed witht the delivery options: No time slots to choose, they send a text the night before with a tracking number. You can track the delivery but it only tells you what number in the queue of deliveries you are - no real time delivery info. That said, the delivery guy did call me before he tried to deliver so i knew when to be home. I did have to take a day off work though. All products received were fab and stylish as ever, but just a bit limited through the delivery options compare to say John Lewis
Review by Forum1 month ago
Process was quick and easy and I love the lampshade
Review by Womanflyet Ralle1 month ago
Product great and very stylish however silk shade not packed well and creased and part missing from lamp which habitat had no spare and cost me another £7 to replace in B&Q
Review by NiHuShu1 month ago
i purchased the celine chair and it is an excellent choice
classy, beautiful and a statement without being in your face
Review by Suchandana1 month ago
Good service, great product. Not giving 5 stars as the product was out of stock though I was emailed when it came into stock.
Review by QualityQontent1 month ago
From ordering to delivery to rug itself - all excellent. Rug enhances our lounge and the design and quality is beautiful.
Review by Ecuggo Tatsumura1 month ago
Bought a poor product, gave it a poor but fair and honest review, Habitat refused to publish my review on their website as it didn't meet their 'writing guidelines'. I contacted customer services, but they won't explain further why my review wasn't published.
Review by Rbs1 month ago
Ordered two items from website. Received within three days. Well wrapped and of good quality. No complaints at all!
Review by Smallbusiness1 month ago
Quick, efficient delivery of goods. Great customer services follow up when one item arrived damaged. No quibble, just immediate replacement provided.
Review by Moiree Padigos1 month ago
Delivery by DPD was chaotic-parcel was kept for week at its depot before finally getting to requested pick-up location.No reason was given.
One item- a vase did not match the colours as shown on the Habitat web-site.On the web -site it was very distinctive ,but the one sent was quite different.I have now returned the vase.
The other item was ok.
Overall- the "experience" was very disappointing .
Review by Kshemi Walliker1 month ago
Easy to order and delivery brilliant , however knitted blanket I ordered was slightly disappointing . It didn’t smell very nice so washed before placing on guest bed, with guests imminent. One corner of knitted blanket already becoming unravelled after first wash, hope this doesn’t get worse but a bit worried about quality
Review by Amblin Jehenson1 month ago
Good service and arrived on time very good quality would order more and recomend to friends
Review by Munirah2 months ago
Habitat itself is great, the delivery service they use have been absolutely appalling on several occasions.
Review by Margarget2 months ago
Ordered the glasses via 'click and collect' on Fri 30th Aug.; Collected them on Sunday 1st Sept. from designated store Matalan in Yeovil.
Glasses were as expected and match the ones I already have from Habitat. Very pleased!!
Review by APeled Gibbor2 months ago
Great products as advertised and easy, fast delivery with good communication, thanks