I made a reservation using this app, the hotel said it has internet, conatcted the hotel prior my arrival to confirm internet was working.
Intertnet never worked not even a slow conecction, I contacted the hotel while there and they never responded, the lady in the front desk .... no english.
Contacted hotels.com they contacted the hotel who claimed they never hear back from me.. at this moment I still have the emails... hotels.com said sorry not doing anything
They dont support or care about customers, stayusing booking they care and help customers
Review by AshleyJordan6 months ago
It is rare to come across a company with a customer service department who's staff you can talk to and who show respect, consideration and a real real understanding of individual circumstances. Well done! Your staff were amazing to us when I encountered a sudden serious illness which left us unable to travel to a much awaited trip to Lisbon over the New Year 2018/19. They ensured we could receive a full refund of the hotel charges for our cancelled holiday. The same thanks and amazing service from the Hotel Da Baixa in Lisbon.Even if not the cheapest (which Hotels.com usually are), both our family and ourselves will always book all of our hotels through Hotels.com in future. Amazing service. Thank you Hotels.com and your amazing staff.
Review by Claramae9 months ago
I bought on Hotels.com a reservation for 4 nights at Eureka Hotel Dubai,UAE.
The reservation was made to my son visiting Dubai. I swear he spent one night then changed to another hotel. Eureka Hotel is full of bed bugs, he sent me pictures of his arms and legs full of red spots from bugs stings.
Avoid this Eureka Hotel in Dubai UAE. Hotels.com should also bear responsibility, this is unacceptable for both Hotels.com and Eureka Hotel. This is very bad image for DUBAI, which in is in no need of such crap hotels, especially at these hard times.
Review by Zoodai1 year ago
I have been using Hotels.com as one of my go to booking sites for well over a year now, and sadly this is the third time I've booked, waited for the requisite 24 hours for my 'request' for a wheelchair accessible room to be acknowledged, only for it not to happen.
On contacting them, which is ALWAYS necessary, it is a constant battle to get them to see an accessible room, as a NEED rather than a WANT you can opt out of, at their convenience.
Not only that, they have THREE times now, confirmed I have an accessible room booked, only for that to turn out to be untrue. Having had this happen to me twice before, where I've not been able to get a shower, because it is over the bath, despite me specifically detailing otherwise, this time, I contacted the hotel direct, in advance, only for them to tell me that they don't have any suitable rooms, despite Hotels.com claiming otherwise.
Frankly, this is just not good enough in the 21st Century! You just can't blatantly lie to people about accessibility. Disabilities are for life and not an 'opt out'.
Even Customer Relations managers don't seem to get this, unlike other booking sites, who not only seem to be able to get this right routinely, but also allow you to search hotels by facilities for disabled guests.
Hotels.com frankly, couldn't care less about customers' needs! PLEASE don't trust them, even if they claim to do so. It's spoiled holidays and breaks for us twice now, and could so easily happened again, had I not pursued an answer from the hotel direct.
Review by Greengenes Kurpali2 years ago
Was told originally that the cost for 3 nights and breakfast was c.240Euros. When I phoned back to place the order it had gone up by another 20 Euros - woman on the phone was very abrasive so decided to try and call back and speak to original person. On third attempt the price had gone up to 300 euros!! I told them it was 217 Euros on website room only so this price makes no sense, moreover contradicts the original information we were told. Very inconsistent and unprofessional. Will not be staying at this hotel again.
Review by Delhi3 years ago
great place to stay
Review by LuluUK3 years ago
best hotel in munchen
Review by Liyu3 years ago
I can not believe this hotel has a 18,00 check in and this was not highlighted in large bold double underlined text on the booking page.
Review by Feds4 years ago
I really want to thank you Ms Sandra Seyfferth who always give me great support!
Review by Awwal Ignera5 years ago
Quality service, excellent thank you :)
Review by LizSuarez6 years ago
it seems that the English version of the site is loosely (and I mean loosely) translated from German. some things might not translate well. for instance, it seems to say that cancellation is free, yet in the email confirmation, it indicates that the reservation can not be cancelled and that there is a fee. there isn't such a good description of a "standard" room so we hope that when we get there it is what we want, with two twin beds, as that was shown in the photo. the photos are lovely, but not really described. the reservation form that is obviously also a translation as the address is set up for a European style address. there isn't even a spot for "state" for an US address. there is no explanation as to what is the difference between "best available rate" and "hot deal" other than a 10 Euro difference.
Review by DrChristianMD6 years ago
nice website nice pictures of the hotel
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