I’ve now bought 4 guitars from Guitar Guitar and cannot recommend them highly enough. Quick delivery and the prices are fantastic. I thought I had an issue with a pedal I bought however the tech support resolved it for me perfectly, great communication and never had to chase for a follow up. Top marks!
Review by Andyho1 month ago
A website that time and time again offers the highly competitive pricing of a large retailer, and also the expertise and personalised customer care that you would expect from a smaller music shop.
My dealings with GuitarGuitar are perhaps my most positive shopping experiences - Using the web chat service, all of your questions are answered thoroughly and immediately, giving you wonderful peace of mind when committing to a purchase.
All the highest quality brands are well represented, and in my case, I was able to miraculously buy a guitar in a perfect colour that doesn't seem to be available anywhere else on the internet. I also was fortunate to spot a second-hand amp deal that frankly seems too good to be true - Testament to the 'classic music shop' experience that you perhaps would not expect from the typically inflexible nature of online shopping.
If you are fortunate to live close to one of their stores, the site works very harmoniously with click-and-collect, and in-store stock levels, meaning that you can co-ordinate the awkward issue of large-item delivery or collection, which can often be a nuisance for busy people.
And the stores themselves are among the best I have been to. The staff are extremely knowledgeable and put you very much at ease.
We all like music because it's fun, and buying new gear is fun - Dealing with GuitarGuitar - I think it becomes even funner :)
Review by Starsss2 months ago
Great purchase of a Fender 60’s Vintera Stratocaster. I was left to try without being pressured, so I was able to give the guitar a thorough seeing to before making my purchase. Anytime I want to give a guitar a damn good thrashing I’ll know where to go.
Well Done Guys.
Review by Ruat2 months ago
purchased bass guitar package online received confirmation email confirming delivery then when I phoned day before delivery date to confirm time I was told guitar was no longer in stock
Review by LuvPeach2 months ago
Very helpful. Fast, exact on time delivery, sending pictures for what I asked for. Im very happy with the buying and will hopefully buy more from guitarguitar in the future.
Review by FranciscaDelrosario2 months ago
What a service, ordered on Saturday evening after they had closed and it was with me on Monday, brilliant. I noticed that they did not make it possible to order things they did not have in stock, unlike many other sellers I have used. The prices were low in comparison and the service was excellent.
Review by Tysh Hoefkens2 months ago
I found the left-handed guitar of my dreams online with GuitarGuitar, so phoned them up to chat about it. Sunny was so helpful and put together a complete package of everything I would need to get started. The package was a great price and it has got me up and running within a day. I received excellent customer service from Sunny on the phone and by email, I am delighted with the help and the purchases. Thank you very much!
Review by Sadoux2 months ago
I live in London and have family in Birmingham
So i tried Guitar guitar in the Birmingham branch, Ryan and the guy's was really helpful and went out of their way to make you feel comfortable and valued, they guided me through the options. I bought the Fender CD-60 a great sounding playable acoustic. Can't thank them enough, if there was a 10 star review it's easy a ten thanks from Paddy a customer for life
Review by DeanRandell3 months ago
After a whole year of making do with a basic beginner's guitar, I needed something much more satifying. The problem was that I was in a remote place and the nearest 'music shop'could not supply my needs. Never thought I would buy a forever guitar on the internet but that's just what happened when I found the guitarguitar website. With the help of live agents: Sonny, Sam, Paul and Tom, I bought a very beautiful classical guitar. She is a looker, she feels awesome and powerful when handled, she sounds sublime. I took one look at her in real life and knew she was the one I would have chosen in a shop! Ordering and delivery was quick, simple, and efficient. The guys at guitarguitar were available and helpful throughout the process. Result! I could not have asked for more.
Happy lady guitarist🤗🤗🤗🤗🤗
Review by Illheart3 months ago
Extremely bad experience. They delivered a Polytune Pedal, on time, however they sent me a used, unsealed unit, that is not working as it's meant to. Obviously someone returned it and instead of grading it as used or B stock, they decided I deserve the gift.
Not an uncommon practice in the instruments business it seems, and I would have probably never complained if the unit wasn't faulty, however this is above and beyond really bad service.
Review by Sarhley Margull3 months ago
Great shop, awful delivery. Out of the numerous packages which have been purchased from GUItar Guitar, more often not the items are delayed. I've had packages turn up hours late and one turned up 4 days late.
If ordering, probably factor in the time delay as chances are it won't arrive on time/when stated.
When i spoke to guitar guitar via online chat, they just cut the conversation and not been able to get any information via phone on the latest delivery delay.
Review by Agna DreamTeam3 months ago
They just lost the sale of a piano (for the sake of £20) because they wouldn't price match to include the free delivery their competitor offered. Check Rimmers Music before you go to Guitar Guitar.
Review by Sharlett Parting3 months ago
I bought a left Handed Epiphone SG Pro 400 from Guitar Guitar the service whilst buying was great I have to say .. however I returned the guitar ( without hardly touching it ) to be shown photos of scratches on the guitar when returned to the warehouse and they charged me £50 for this
Firstly the guitar left my home packaged as it came with no scratches on it , I know there has to be an element of trust here but how was I to know that guitar they sent pictures of with scratches was actually the guitar I sent them .. I was told they would have to sell the guitar as a used one now , as of yet I can not find it for sale on their web site for the reduced price and being sold as a used guitar .. no issues to me now as I will never buy from them again and I tend to spend between from £1000 to £2000 per year on instruments and equipment
Review by Upton3 months ago
During a recent visit to Scotland, I went to the Guitar Guitar store in Edinburgh and the staff were absolutely fantastic (Kieran). They took the time to go over multiple options for my acoustic needs. In addition to this, I was a visitor from a non-EU country. They advised on VAT return as leaving via Edinburgh airport several days later. Guitar Guitar completed all the paperwork on my behalf (in-store and also provided me a stamped envelope) and within 10 days, had the UK VAT paid back into my account!
I would 100% recommend this store without doubt. Team in Edinburgh a credit to Guitar Guitar stores.
Review by Jinki3 months ago
I have purchased guitars, bass, keyboards, pedals, cables, mics and a/d converters from Guitarguitar and never had a bad experience. They are also friendly and helpful (and patient) if you want to try something, and they know their stuff. They are also very well-stocked and reasonably-priced. I’ve been buying music gear since 1977 and can’t think of anyone better. I’ll be leaving my job in the next few months or so and will have a bit more cash to buy some of my dream gear for my dream retirement home studio, and Guitarguitar will be my first port of call. Highly recommended!
Review by Ruse4 months ago
Awful company - completely f**ked up my guitar delivery spent £2250 on a Telecaster Elite and guitar synth and waited 2 weeks for delivery. They sent it to the Orkney Islands. Then recalled it from DPD and told me it would be another 10 days before they could deliver. I asked for Alternative guitars, some more expensive, so I asked for a discount and to split the difference - they refused. Really obtuse, passive aggressive style of customer care. Really poor experience. Do not use.
I had a similar problem with Anderton's (undelivered item) they however were excellent about it all and issued a replacement straight away and offered a reasonable discount for my trouble.
Review by Jindi4 months ago
Went into the Birmingham store last week to look for a guitar. I tried a few out which were great guitars but really wanted a Suhr Modern Satin. Spoke to Dave in the store who managed to get one over from the Camden store for me to try out. Went back in today, the guitar was amazing so made the purchase. Dave was brilliant, on both visits he left me to my own devices but was available when I required further assistance. Very easy transaction. I've used this particular store on at least 3-4 previous occasions and have always had great service.
Review by Ukeni Petzelt4 months ago
Straight forward and honest guys. Willing to help with shipping and finding the exact guitar I was looking for. Can't ask for more than that.
Well done to the team.
Review by Phillippe4 months ago
Excellent – no reservations, I would recommend this company to anyone.
This is by far best shop you can order one guitar in Europe! Customer service absolutely professional. i buy 2 Gibson Les Paul here and everything going perfect. thank you very much! Giuseppe
Review by Derbhla4 months ago
What a great experience, super helpful staff great shop, I spoke to david in store and it was one of the best customer experiences I have had.
Review by HShea4 months ago
We went to the Glasgow store to purchase a guitar for my 12 year old son. Staff were very friendly, explained the options and let him try a few before he chose one that he liked.
The personal touch was much better than buying a guitar of unknown quality online.
Review by Glepaul Lovingme4 months ago
Gibson SG lefty black,2018.
Perfect guitar,as described! Great support,fast and very proffessional.Very good setup!
Fast and safe shipping,well packed! Best Store !!
Review by Moochie Ivanchak4 months ago
Ordered an Ibanez EGEN18 DRG in March. I was told it would be a 6 month wait before it would arrive which I had no problem with. They took a £300 deposit and waited 4 months to tell me they couldn’t get one. Horrendous service. Will use PMT next time.
Review by Lioneberia4 months ago
Another awesome purchase from the guys at guitarguitar. Used les Paul 58 VOS for 2k less than new and its almost as new. Next day delivery too. Cannot fault them at all.
Review by Bafford4 months ago
The guitar is awesome, just needed the action raising slighty due to fretting out - Very happy
DPD however, not so happy - Paid extra for Sunday delivery, & DPD could not explain why it had not arrived, even though it was collected from GuitarGuitar in ample time
The staff at GuitarGuitar were extremely supportive and as helpful as they could be, & refunded the extra charge quickly