I ordered a Venturi & regulator for my Turbo Elite grill. The company has lots of expertise with various manufacturers, I found a great video covering the Venturi replacement on their blog site. I also found great information for a valve that was sticking which got me going again. The shipment took little longer than usual due to the current pandemic, but 2-3 weeks was fine since no one else had the part. Overall great experience with Majestic Grill Repair. Thank you
Review by Roksanne Barckley3 months ago
I needed to convert a gas grill to natural gas grill, My scenario was tricky based on many factor but we worked on it over the phone many time until we got it right and once we got the parts it worked first time.
Jason really know his stuff.
Review by Valencia4 months ago
I needed to convert my natural gas grill over to propane. I ordered the incorrect part and Jason was quick to reach out and ask for clarification as my order was improperly placed. I was able to call the number on the website and directly speak to Jason. He spent nearly 15 mins walking me through my options and quickly solved my problem for me. Jason was very friendly and clearly extremely knowledgeable. I wouldn't hesitate to place an order again through the website!
Review by Vkgh8 months ago
I wrote to this company at the email address given on their site and got zero reply. I was asking for help understanding which orifice I needed. Then I wrote again and pointed out that I needed an answer in order to buy the parts from them. Nothing. So, against my better judgement, I just ordered three orifices and paid via PayPal. About two weeks go by with no order acknowledgement and no email and no orifices. Finally, last night, I get an email saying they are going to ship my orifices in the morning, but that I never specified how I wanted the orifices drilled. So I resent my first two emails that described exactly what I needed and sort of pointed out their lack of customer focus. Well, biy did I push someone's buttons. Jason wrote me back the most unprofessional rant that I have ever seen. This man is literally unstable. Avoid at all costs. These people are terrible to deal with. Go anywhere else.
Review by Tiveijn1 year ago
Avoid Majestic Grill Parts at all costs. Go elsewhere to order any parts. I ordered a replacement TEC burner. It was defective as it was bent. It was welded that way. I emailed twice with photos and called and left a VM. ZERO response. Their TOS are a joke. They obviously won't accept any returns even for a defective part. Luckily they accept paypal payments, so paypal intervened. I had to pay return shipping though. This company is a total joke. AVOID AT ALL COSTS!!!
Review by Konchok1 year ago
WARNING!! BEWARE OF GRILL-REPAIR.COM (a/k/a MAJESTIC GRILL PARTS)
While I have participated in literally hundreds of on-line transactions over the years, this is the first and only time I have ever felt compelled to file a negative review of a business in an effort to warn others. The factual summary of my experiences are as follows:
1. On July 13, 2019, I purchased lp orifices and one lp regulator hose (needed to convert my Weber gas grill from natural gas to propane) from grill-repair.com (also known as Majestic Grill Parts);
2. After I received no confirmation of my purchase, I incorrectly believed my first transaction did not go through - so on July 17, 2019 I ordered parts again and paid Majestic a second time (again I received no confirmation of my purchase);
3. For two weeks after we provided our payments I repeatedly emailed Majestic asking for confirmation of my order and requesting a refund of my overpayment - aside from one email where Majestic wrongly claimed I had not informed them of the make/model of my grill, Majestic provided no response until I threatened to report the company and pursue a claim for the $122 we paid;
4. Finally, on July 31, 2019 I was contacted by a person identified as "Jason" who: 1) apologized for being rude; 2) claimed the delays were due to undiagnosed "medical issues" he was dealing with; 3) assured me the parts I ordered had been shipped; and 4) promised he would provide a refund of our approx $60 overpayment on August 1st (I accepted Jason's apology and thanked him).
It is now August 12, 2019 ... nearly two more weeks have passed and we have NOT received shipment of any of the ordered parts, nor any refund of any portion of our overpayment!! I have repeatedly emailed Jason over the past ten days requesting a status update and we have received absolutely no response ... let alone any explanation as to why Jason misrepresented that our parts had been shipped and our refund would be provided on 8/1/19.
While Jason blames Majestic Grill Parts' failures to meet its customer obligations on "medical issues", I believe the negative reviews posted by other past customers detail a long history of terrible customer service and deceitful behavior by Majestic Grill Parts and Jason. At this point, since Majestic and Jason refuse to provide the parts or return our money, I am left with no option but to attempt to recover our $122 from PayPal. I have filed a complaint with the Better Business Bureau and plan to file with the Florida Attorney General's and Secretary of State's offices.
Based on my experience with Jason, my advice is that people should AVOID ANY BUSINESS TRANSACTION WITH GRILL-REPAIR.COM AND MAJESTIC GRILL PARTS AT ALL COSTS!!
Given my very negative comments in this review, I believe it is only fair that I stand behind them by providing my name and email address if people wish to contact me with questions.
This website is operated by greedy thieves. Placed an order, received the wrong part and they wouldn't take it back. After multiple emails of trying to get the right part ordered I received another wrong part. Not even going to try to return this crap.
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