We bought tickets to the TeamLab in Tokyo, and voyagin sent us the wrong tickets. When I asked for the correct tickets they quoted their strict no refund or exchange policy!! Very frustrating as the website payment system is very flakey. You don’t know for sure if you’ve booked anything.
I have tried to get my correct tickets from customer service but they are now ignoring me.
My advice, go straight to the event’s website.
Review by Longlegzk Denecke2 months ago
easy to use, good suggestions, reasonable prices
Review by JangH Derrow2 months ago
Review by Ricsard2 months ago
Through the Voyagin we bought bus tickets from the airport to Tokyo and ticket for a really excellent workshop. Voyagin helped us to find interesting entertainment, provided us with all the information and made it easy to buy.
Review by Podesta2 months ago
This is a very good way to get good tickets for Japanese Baseball games. They are reliable and delivered on time directly to the hotel.
Review by SiongBoon3 months ago
good follow through by the staff, excellent dashboard to follow up on orders and messages
Review by Hilnner Sadkow3 months ago
The company answers all questions in a timely and efficient way. All tours had my reservation and I had no issues. I highly recommend going through them to set up tours gives you more of a safety net.
Review by LizKemp3 months ago
Review by Demma Slapdab3 months ago
To anyone preparing to use GoVoyagin please don’t. Run while you can!
We had booked 2 tickets to the Robot Cafe in Tokyo for the October 15th, unfortunately Typhoon Hagibis hit Japan and Air Canada cancelled our flight while we were at the airport ready to leave. The next available flight was on oct 15th (EST) getting us to Japan on oct 16th (JST).
We figured since this was an extenuating circumstance, completely out of our hands, with a cancelled flight and NO one to get there, that Voyagin would refund/re book our reservation but NOPE!!! They were apologetic and took our money.
We were able to get our money back with EVERYTHING else we booked, even our Air B&B fully refunded us and we immediately re booked to our changes dates.
Voyagin is an appalling agency with no morals. To not even offer ANYTHING for an event completely out of our hands, not a full or partial refund, or even a % discount on a next purchase. We will NEVER use Voyagin again, nor will we recommend it to anyone!!! We would rather pay full price at the door for Robot Cafe then to use Voyagin.
I strongly advise anyone to avoid Voyagin and look for other avenues to your events. Don’t by a Voyagin victim like us and stay away.
Review by Verban3 months ago
Terrible service. Sold me tickets that said the tickets expire at the end of the year in the email, then I find out they are only valid for 3 months. Then the CS dept doesn't even bother to help me.
Avoid these guys and buy tickets somewhere else...
Review by Atanas3 months ago
Good offers and activity leads. Easy to use and to communicate
Review by Groupy Colas3 months ago
Easy to use and a great value . I had a wonderful time in Tokyo .
Asakusa Go kart ride in a Pikachu costume at age 58 = Epic !
Review by Davidoff3 months ago
Great website. Had no issues booking attractions.
Review by PomakRocinante3 months ago
Voyagin makes you happy, the best ☝🏼. I was happy there, my dreams came true) Thank u;)
Review by RosieT Shashko3 months ago
Hassle free booking and very responsive customer services, with a variety of tickets available in discounted prices. Lots of good inspiration for additional plans
Review by Charmione3 months ago
Amazing and got to try!!!
Review by Cesario3 months ago
Easy to book and great customers service
Review by Bahadar3 months ago
Review by Teerasak3 months ago
I tried to buy tickets for Universal Studios Japan using 3 different credit cards and received a code #201 message every time so followed their procedure to get the payment processed, I "chatted" live, received emails, and spoke to a representative who all said they are investigating and will get it fixed, It took 3 days to finally be told they cannot processes payment with no reason given, oh and now all tickets are sold out (if they were available in the first place) = birthday ruined!
I know my mistake for trusting this company and simply not booking through another agent straight away. Use Klook Travel instead - easy & professional.
Review by Truluck3 months ago
Simple, reliable and fast
Review by Varvara3 months ago
Simple process, quick and easy. Will use again.
Review by Moux4 months ago
It was quite a process but everything went smoothly. It was the only way we could have gotten Ghibli Museum tickets and they did an awesome job!
Review by Attif4 months ago
Review by Kulchetan4 months ago
Excellent site with discounted ticket prices.
Everything works well and no issues at all.
Review by Nareth4 months ago
They were easy to work with and communication was fluid and abundant. Also, they were able to secure me the hard-to-get Ghibli museum tickets at exactly the time I wanted. They are the best!