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Unfortunately, I can only rate this company as average. In the past, we used their services with an excellent product outcome. I was highly disappointed that the new ownership doesn't provide the same level of professional service and product out come. It took approximately 2 weeks of back and forth before the final package was received. Working with the writer was fine because I understood that she was attempting to capture a particular result.

The final package received ( from the main office) was the problem. The Text document provided did not resemble the word resume. In fact, the text document was 3 pages long instead of 2 pages like the resume. The formatting was drastically off. I sent numerous detailed e-mail instructions regarding the changes that were needed. These instructions were ignored or a claim was made that only blank e-mails were received. The president suggested we talk by phone, but if you can't follow a list of written instructions talking by phone would be a further waste of time.
Towards the end, I was frustrated and decided to make the changes on my own.

Employers compliment resume and cover letter in rejection emails. Phone screens, no phone or face-to-face interviews.