Overall absolutely happy, thrilled my the experience with Road Runner and crew!
Professional, timely, and very communicative throughout the entire process.
Matt was fantastic.
My small writing desk was damaged in the move...something easily replaceable.
Very satisfied client.
Review by Sidharth1 month ago
Awesome. They guys were great. It didn’t seem like a lot for our little apartment but at the end of the day it always turns out to be more work than anticipated. The guys were working so hard, we even pitched in to give them a hand here and there. We also got them lunch and made sure they were also taken care of.
Review by Borris Alsvik1 month ago
Communication and professionalism is lacking with this company. We are still waiting for a second load and have no idea when it will arrive. Packing of furniture was done very poorly or not at all leading to tears, chips, gouges on our priceless pieces. The moving team that picked-up our stuff smoked marijuana in my driveway...again, professionalism is lacking and there is no accountability.
Review by Carrien1 month ago
Movers were great. Originally scheduled a specific time then was told the day before the “new” scheduled time was late in the day which totally disrupted our schedule for the day and other commitments. Ultimately they were close to original arrival window but the delivery was delayed until late afternoon which caused us to miss a siblings birthday dinner.
Review by KFigueroa Gravink1 month ago
RoadRunner’s handling of my move was a disaster from beginning to end. The warning signs were there from our initial contact and they proved to be correct. I am still assessing the damage done to all my household belongs. They shut down any communication halfway through the move and continue to be non-responsive to my requests. I did half of the unloading and set-up myself, all of which was supposed to be covered by the moving fees.
Review by Dhram2 months ago
If I could give ZERO I would.
Expectations were not met. Lacking empathy at every touchpoint. If they give you a quote, expect to double it. After almost 6 weeks of providing detailed pictures and inventory of our stuff, I was quoted a price. On the day of the move they turned around and said it’ll be double. But at they point they know you have no choice but to accept. They are treading a fine line of scamming. My next call on Monday will be to the BBB.
Bottom line... learn from Wile E Coyote, Road Runner is not your friend.
Review by Vita2 months ago
The salesperson went through the list of items I told him and gave me a low-quote. I believe he purposely omitted many of the items I told him. The day of the move, I was charged almost double. The sales person also told me my things would make them to me in 7-10 days to ship my things. I am at day seven and the dispatcher just informed me my things have not yet left California. Every time I mentioned any of the above issues, I’ve been told: “sir, this is all in the contract.” I’ve also been told multiple times: “we are not responsible for what the sales team told you! (Wt f?!!) Perhaps they are not familiar with the legal concept of “fraudulent inducement to enter contract.” I just know this: DO NOT TRUST ANYTHING you are verbally states by these people!
Review by Kessington2 months ago
The WORST moving Company Ever. Didnt show up. Had to stay in a motel for 2 days. Wrapped my Antique furniture in Brown Paper. (DAMAGED IT) when they finally showed up after 2 weeks they had SOMEONE ELSE'S furniture. Finally a different company showed up with my furniture. I will LOUDLY AND OFTEN tell ANYONE. Do not Use Road Runner movers.
Review by Yadkinville2 months ago
show no care on customer... I have to give them 1 star since there's no zero star. The driver barely speak English. Inconsistent instructions on how to pick up the car. And charge more than they signed. Never replied emails after they charge the money. Bad bad experience.
Review by Cherman2 months ago
They lost multiple items, They used third party carriers to handle and deliver my goods after everything was picked up. There was ZERO follow up or concern for the lost items and the claim was not handled appropriately and not paid out to replace the items. The replacement coverage was not the same as what was communicated in my original booking.
Do Not use this company
Review by Bissmah2 months ago
Was told they would deliver on one day then showed up 2 days later. They had problems with their bank clearing my check even after it was clearned by mine. Threatened to withhold delivery if I didn't pay them again. Stay away from this company.
Review by Eleisha Sanxter2 months ago
The movers that came out were very careful and wrapped the big items, as needed. They were on time, quick, and organized. Thank you again for making this as easy as it could be!
Great rates, fast movers, polite, friendly and cared about their work. Can't say enough good things about them! Great service!!!
Review by KristineG Spryszynska2 months ago
I'm still waiting for my shipment, it's been 3 whole weeks since the items have been picked up. This is not what I expected in timeline. I'm very disappointed
Review by MsA Derrow2 months ago
Honest, fair and accommodating. Did their best to work with my budget for a California to Washington move. Very polite and professional over the phone, text and internet and in person.
Review by Narder2 months ago
We've had 80 mile move with flat fee for 3 bedroom 2 bathroom house. Movers were great: very friendly, hardworking, quick and gentle with our belongings. Sharman, Kevin and Brandon are 5 stars!
I take one star off due to management of the move on the back end. New house had a driveway up the hill and I notified manager about it, sent pics and video, because I had concerns about truck getting there. They charged me additional 135$ for small truck. But in the end it could not get there and movers had to manually lift my stuff up. It took additional time and effort. I also asked for movers to arrive early -8am, but they were given another job and arrived at 10am. At the end of the day these 2 hours were spent getting things up the hill on the dolly by very tired movers. And truck had to stay on the street and block it for longer, that caused some inconvenience to our new neighbors.
Overall, I'm happy with my move and I would recommend this company. Flat fee really helps to keep stress down during the move (just be aware that it is flat for certain volume of your belongings (cub ft) that is calculated based on inventory. It is hard to estimate it yourself especially with furniture half-disassembled and packed + all the boxes; so make sure your inventory is complete.
Review by NLPapadopoulos Motlong2 months ago
My entire experience with RoadRunner Moving was smooth and professional. Dave and Marcus were exceptional. They were professional, kind and thoughtful, fast but careful, and made the move fun. I'm so grateful for all they did.
Review by Audiophile3 months ago
The movers and drivers were great. But management is another story. When I booked they told me my furniture would arrive the following Monday. When it was picked up, they said delivery was Tues. Then was told Wed. Or Thurs. The next day I called and was told Fri or Sat. I had to stay in hotels because my furniture had not arrived on time and I had already traveled to my new location. This was a horrible way to run a business and this was a horrible experience. Please, Do Not use them. Look for another company!
Review by Radams3 months ago
Excellent customer service!
Review by Tarini Patiganmonthon3 months ago
RoadRunners Moving is an excellent company to do business with.
The employees on phone & dealing with picking up/delivering made me feel stress free. They are very professional & well organized. If I had any questions, I just called to speak with someone or got a call back within shortly after. I even received a call days after delivery to see how I was doing & how everything went.
This was first time every using any moving company & I believe I made EXCELLENT choice. This family owned business is NUMBER ONE in my eyes.
Forgive me if I forgot names of all I dealt with but being all burnt out with all involved with moving took a toll
Thank you all again for excellent work & GOD BLESS you all & company
Review by RachaelRowing Chaldeos3 months ago
They were fabulous. Professional and kind. They handled all our belongings as if they owned them. Everything wrapped and handled with care. I would recommend them as movers as well as this company. The price was very reasonable. Thank you for making our last move easy.
Review by VBlecic3 months ago
Great team. Efficient, quick and trustworthy.
Review by SandySandra3 months ago
The company was phenomenal in my move. Best quote upfront and not only that, they actually are so honest that the price was substantially lower than the quoted price since the move was quicker than anticipated. Very friendly and respectful and everything was moved in perfect condition. I will happily refer them to anyone I know.
Review by Bloxmoose3 months ago
These guys take really good care of everything they put their hands on. Very up forward and genuinely nice people. I highly recommend them for any of your moving needs!
Review by Funmi3 months ago
The guys were true professionals and wrapped all of our furniture with moving blankets and packed the truck very strategically so nothing was damaged. I am happy to report no damage or scratches on any of our furniture!
Review by Solve Mickov3 months ago
The process was seamless and easy - from initial set up to the last box. They are responsive, friendly, and professional. The movers gave us a 30 minute heads up before they arrived, which gave us time to button up last minute projects and take care of our dog. Our move was so fast - took 3 hours with 3 movers.They were friendly, professional, careful with our stuff, and even made us laugh. I will definitely call them for the next one.Thank you!