They made sure all my valuables were transported without any issue. I was just blown away by their performance. Finding a reliable moving company was very important. The sales rep offered great assistance. Also thank you to foremen for doing a job well done. If I have got a chance to use them again, I am definitely going to use them.
Review by Babers1 week ago
Unfortunately this company was a big let down. From the salesman Ron not keeping his word, to the packing crew who came in like a tornado and threw things into boxes arbitrarily, resulting in broken and lost items, to the delivery that took 16 days vs the 7 days I was told to the drop off that was supposed to be white glove but ended up leaving multiple items placed in one room as if it was a storage room, to the follow-up after delivery trying to reclaim lost and broken items. It's been almost 2 months and I have yet to receive the lost and broken items that they said they would fix and send. It's a terrible company and I am shocked that they have a good rating with the BBB. I will be informing the BBB of my experience.
Review by Arisa2 weeks ago
Major conflicts between driver and packing crew. Got ugly (use of profanity and ugly threats to one another) and confrontational for something that is already stressful for my wife and I. Driver did not appear organized and packing crew was not compliant with drivers direction.
Driver took off around lunch on day 1 and returned at end of day to fire crew and bring back a new crew to complete packing on day 2. Day two experience much improved however driver left again for packing materials described in order.
Had an expectation of fragile items called out to be specially packed as a chandelier in a wooden crate. Driver asked me at least 3 times if I wanted to really have it packed. We did. It was ultimately packed in a cardboard box and not a wooden crate which I reluctantly agreed. Driver also added 500 square feet of space that was not fully packed up. I didnt have much choice but to agree.
As you would expect My experience with driver and packers from day 1 was not favorable experience.
Review by Petabyte2 weeks ago
They came a week before to check out our space. Gave us a really competitive quote and then on the day sent the greatest bunch of guys you could hope for. What a pleasure to move without touching anything. I feel relaxed. Such a great company.
Review by NateWWE2 weeks ago
Movers were great and took care of my belongings. They were able to answer any questions I had and were pleasant to deal with.
Review by Mcloops Viddy3 weeks ago
Road Runner Moving once again made our move seem easy and again it went stress free. I was impressed on how fast that they emptied my whole home. They continued on loading truck with my things while I decided what things are left from my house to be moved. They were extremely polite and efficient. Would definitely recommend to anyone.
Review by Cumberland Dodwani1 month ago
Moving from the West- to the East-Coast with Roadrunner was a very negative experience. They seemed to have good Yelp reviews, but later I found the old Roadrunner review page on Yelp (take a look!) that was very much in-line with my experience.
I would definitely not recommend Roadrunner for anything else than a simple local student move and even then there are probably better alternatives (like do it yourself).
1) Roadrunner indicated they would bring our belongings on Dec 20-24, but in the end they delivered on Dec 26. During the quote process they indicated that the belongings would be transported in an exclusive truck (only our belongings), but later we found out that it took a long detour over Tennessee and then they brought other belongings into our house. It was clear why they were late... In the mean-time our car that was transported by another company was delivered on Dec 19, while it was put on transport a day later.
2) They used brown tape to package everything and that is very difficult to remove. We now have brown tape on our furniture, fitness equipment, etc.
3) They moved our belongings into our house, but did not plan well. In the end they just put everything that was left into our garage. The damage to our house was a broken window, damage to walls, the floor (total damage estimate $1900); they also damaged the dining table, fitness equipment, and multiple pieces of furniture. This could have been avoided by starting earlier instead of 11am.
4) After 2 weeks of communication about getting repairs to our house (we have a broken window in winter time) they abruptly stopped communication the day before they arranged a handyman to come by the house with a rude email and requested us to go through the claims department. So, nothing repaired so far.
Review by Lennyp1 month ago
My experience was good with this company. I'm really impressed with Road Runner Moving, they did an excellent job. They moved all my belongings to Dayton, OH. The Best crew ever. Handled my stuff with great care. Great customer service. Recommended!
Review by Moysiempre Danyial1 month ago
Willie and the other guy was very professional and very quick. They were outstanding if I would ever need to move again I would use them.
Review by Vanisco Krupickova1 month ago
I would definitely recommend RoadRunner Moving for moving out of state. They were really professional, friendly, effective and fast. When in SF, the stuff arrived in perfect condition and his partner did an excellent job at putting my things into my house. I have not a single complaint with RoadRunner Moving. Plus, the price was just too good to pass up. I would definitely use these guys again and recommend them to everyone.
Review by Janski1 month ago
The operation manager who I talked to first on call was awesome and he kept calling me to check up on me. The day of move, the movers arrived on time. They packed everything in great manner and make sure to deliver everything in great shape. This is my second move in 3 years with this great company which is my moving family now. RoadRunner Moving, thank you for everything.
Review by Nazaruddin1 month ago
I liked the men that showed up in a timely fashion and got to work right away very efficient and fast. I thought the move would take all day but they got things done a little after lunch maybe a little later, I was impressed. I will surely tell my friends and family about your company and will keep you in mind if I ever have to move again.
Review by Verdacht1 month ago
Thank you for being so professional and Outstanding service.
Review by Thacis1 month ago
I had such an amazing experience and dealt with awesome customer service, I had no problems with figuring anything out with our move and it was a smooth experience all in all I will definitely be using RoadRunner Moving if we ever move again, and will tell others about using this service over any.
Review by Daras1 month ago
The move went well for the most part
A couple of things were damaged
I had a floor lamp that was wrapped in a blanket and when I unwrapped it it was broken in several places. I ended up throwing it in the garbage
The two people that were packing and loading the truck tried to remove the stand off one of my TV’s and stripped the bolt now the TV tilts downward
Review by Pegden2 months ago
Worst moving experience we ever had (and we've done a number of cross country moves). They were supposed to crate our 1870 square grand piano and didn't do it. Instead, they broke one of the legs and then wanted to charge us extra because they had to wait to set the piano up (while the leg THEY BROKE was being repaired). And the list of broken items and misrepresentations goes on and on. My advice is to avoid this mover.
Review by Aunchalin2 months ago
If I could have given zero stars, I would have. I would not recommend RoadRunner Moving to my worst enemy! The fact that certain items were pointed out as fragile and we were assured that they would be handled with extra care was ignored. We incurred several thousand dollars of damage - it was clear nothing was handled as if it was their property. In addition the "Household Inventory Sheets" were not completed properly and the ability to crosscheck the items when delivered was next to impossible - the contract driver informed us he had never seen anything like it. We move frequently and while we might have expected a couple of minor issues we never could have imagined the quantity of missing and damaged items we incurred. They have lost future business from us, friends, relatives and anyone else who asks us.
Review by Jillibabe2 months ago
Great and fast and careful
Review by Jimetris Snowling2 months ago
Price continued to escalate...damaged dresser mirror and dented door trim of new home without notifying customer...very poor customer service face to face and rude...$1,920 for 6 hours of moving...Ive had it done cheaper with better customer service and better results...the people on the phone do their best to lock in the deal but once the movers arrive, the price goes up when you have no other option but to agree...I guarantee the price will change even though they say it’s what sets them apart.
Review by PrettyRokxy2 months ago
The crew was excellent with communication prior to arrival, showed up earlier than planned (which was great), and they were quick to load the truck without any damage to the walls of the unit. Thank you so much for taking my job last minute!
Review by Saxtoo2 months ago
I connected with this company for a move, and very happy to say they fulfilled my every need. When I booked them through email they responded well, called me back and complete the documentation in no time. Both teams were courteous, methodical and took the time to do a quality job. Thank you.
Review by Shermane3 months ago
The guys were fantastic - professional to the core; excellent service on time as well
Worst Service we have had in all the moves we have done
Review by Ponnudurai3 months ago
Horrible. Always trying to upcharge giving bad reasons. Sales person did not speak about any up charges while booking. For Deliver they say they have a huge truck it will not fit and they will have an upcharge. if was aware of these upcharges i would have not gone through Roadrunner bad service
Review by Bellydawg3 months ago
We worked twice in less than a year with RoadRunner Moving and both times had an outstanding experience. They are professionals and make a stressful day go without a hitch. I could not have had a better moving experience. I recommend the company to all my friends and relatives. Will use them again for sure.