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Review by Sheryl W.2 years ago
This was the most well-oiled machine construction project I have experienced to date. I waited a year for a Goettl and now I'm grateful to have one, albeit they are not inexpensive. Mr. Kenneth Goodrich holds all 114 AC patents and is putting into play 38 new trucks with the best trained technicians I have ever met. They bought back my dead old unit with a dead compressor, which helped. Their work ethic is off the charts stunningly outstanding. From those who answer the phone, on up the chain all the way to the CEO, I was treated as a VIP and watched that work ethic in action. It was well worth a year's wait to be a "family & friends" VIP--a true honor. Goettl is 10 stars regarding customer service--they could not be MORE customer-service oriented and they proved it to me in spades. When they saw I had a non-functioning garbage disposal, they installed a new "state of the art" one just because they wanted to do so. And I did not pay one cent for it. WOW is truly the only words that convey my true feelings regarding my entire Goettl system, from the CEO to the dedicated technicians, who are focused, drug tested, pass the Goettl tests and just do a stellar job in ALL aspects. I will be using them for all my future plumbing needs as well, including the maintenance of my water heater and the installation of two toilets. I cannot go wrong with Goettl. So my review is a 10 STAR review and I will stand by these words. You get all new things HVAC, including a Smart Thermostat, which my Electric Company refuses to provide the $75.00 rebate as they will do it for only two brands. They don't care that the thermostat is ENERGY STAR and they are ignorant. Going forward, I will ignore them. I have lost all respect for them, but I have all the respect in the world for Mr. Kenneth D. Goodrich, his dog Sadie who picks his technicians and for the sales people and especially those in the field who don't even break for lunch. If you want the Rolls Royce of all things HVAC, go with Goettl. You cannot go wrong. His father started the company in 1939 and they are thriving, as they should for everything I have experienced with Goettl. If they do it, I will always use them for all my future HVAC and plumbing needs. I cannot recommend Goettl more highly than I already have done. So, get in line and get yourself a Goettl System. You won't believe how clean they are and how well you are treated. That is how I feel about Goettl Air Conditioning and all it's CEO, salespeople, word-class technicians and especially those doing all the work. TEN STARS FOR GOETTL! No one on this planet can match the skills and generosity of the Goettl Air Conditioning Group. Cordially, a happy new Goettl owner!
I have posted on YELP, which is using my dead child's name, Kaylie M. I am and always will be Sheryl A. Weinstein, JD, a new vegan who stands for all things ANIMAL WELFARE! Yelp refused to allow me to use my real name and posted the review under my dead child's name: Kaylie M. That is wrong and YELP will NOT ALLOW me to be who I am: Sheryl A. Weinstein, JD in Laguna Niguel, CA. No harm; no foul.......I believe every word I have written.
Yes, the commercials are catchy, but Kenneth D. Goodrich is the REAL DEAL. Or, I would not have spent up to $13,000.00; they actually were willing to waive most of or to allow me a year to pay it interest free. I paid in full and am happy to have done so....Thanks for your time and for reading this zealous review!
Make it a GREAT day!! Get YOURSELF a Goettl too! From my real experience. Sheryl A. Weinstein, JD. Kaylie M. was my child murdered recently at age 16. I am posting this review on YELP and GOOGLE and Twitter and any place else I can! I trust Goettl and Mr. Kenneth D. Goodrich, Roscoe, Shane and all the technicians who worked for days to get me my Goettl.
Yes, they DID reschedule once. They had computer issues. For that, I am NOT changing my review to make it negative. It all worked out for me.
I am a real person and NOTHING at all is fake here. Kaylie was murdered and I am not at liberty to explain any of the details of her death as I signed a legal "Confidentiality Agreement" about my child's death, and I honor my contracts.
~Sheryl A. Weinstein, JD
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