The boat trip was very good but the walking events to/from the towns were too hurried and didn’t allow much time for shop browsing and item purchasing. On the last day the bus trip to the Black Forest and nearby villages was too hurried, too fast and the day was too dark to make it of any value. The Coocu clock shop was interesting but the time there in the adjacent shops was not meaningful. The last meal was good but the owner was a little disrespectful and condescending when we asked him for either more wine, beer or soda and said we would pay for the extra drinks. He said no in a flippant manner.
Review by Bigtimetalent1 week ago
Rated 5 star ! Wonderful.
Review by AimLock1 week ago
We had a few "glitches" along the way. 4 is a great rating, and everyone can learn from and improve, before reaching a 5 star rating. Meredith was terrific!!
Review by Tvitmsvleli1 week ago
Muy buen manejo del tour el guía y el chofer
Todo antiempo y los lugares muy biennescogidos
Review by KirstenL2 weeks ago
Collette service very good. Cruise ship just ok on comparison to others we have toured with. Cruise controlled tours too structured food on board only mediocre too cold of a season for this type of cruise
Review by Mixprint Panicker2 weeks ago
Tour was good. It was a faster pace than what we would have preferred but we understand that was an innate part of the extensive trip schedule.
The communication was below average. I enjoyed working with our onsite Collette rep and our tour guide was great, but working with the office rep was mostly frustrating. One of the reasons we went with a tour company was to help mitigate the stress that accompanies travel planning, sadly this wasn’t always the case.
Review by Gords2 weeks ago
From the beginning to the end, every aspect of the tour was well planned and executed.
Review by MaggieMae2 weeks ago
Tour manager and guides in Australia and New Zealand were very good. Fiji guide was good as well, but putting us in a resort ( Sofitel) that was under radical renovation was very poor form. Several other resorts nearby didn’t seem to be full (Hilton, Sheraton, Westin) and would have been less noise, dust and blocked off areas of the hotel and resort.
Review by Demedrick2 weeks ago
yes we would recommend Collette, Tour manager and Driver were both very nice-thoughtful and entertaining Everything was well planned and when something unplanned occurred both did their best to overcome it to maintain schdeule
Review by HongKit2 weeks ago
Service was professional and well executed.
Review by SgtHardcore2 weeks ago
Too much down time. Not enough touring, too much "on your own" eating and finding things to do without guidance. Too expensive for what was given. But the guides were very knowledgable and personable.
Review by Kadisha Saukonoja2 weeks ago
Tour was well planned, included and optional sites visited were amazing, included meals were at terrific venues, hotels were centrally located in the two base cities, and the main tour guide and bus driver were excellent.
Review by Danodea2 weeks ago
Your salesman told us if we got your insurance plan you would be with us all the way from beginning to end. Well when our flight back was cancelled in Rome my wife called your office and she was told that because we had flown one leg of the return she could not help us you are on your own. That doesn't sound like with you all the way to me.
Review by Ansor Bajnóczi2 weeks ago
Tour manager, local guides and transportation were first rate.
Review by Kaiju2 weeks ago
Our guide,vSergii, was fantastic! He was knowledgeable, informative and funny,!
The hotels were clean and we'll located.
Review by Niksal Muvhango2 weeks ago
Loved the itinerary filled with the best city highlights, shopping opportunities, dining experiences, and fun. Especially enjoyed time to explore on our own. The food was fabulous and perfectly balanced with the level of physical activity. Massimo was the absolute best tour manager.
Review by Merianna DeeTrick3 weeks ago
Excellent tour! Our guide was great and activities well planned.
Review by Eadward3 weeks ago
Collette is first class all the way, from the 5 star hotels to the tour manager and bus drive. When we found out our departing flight from Milan was going to arrive late and we were in danger of missing our tight connection, Sergio, our tour manager, arranged for airline officials to meet us at JFK to assist with expediting our processing through passport control and customs... we made our connection.
Review by Meeta3 weeks ago
Always quality service with attention to every detail and good communication at every step of the process (making reservations, booking excursions, flight info updates, etc.). Everyone with whom I had contact was very personable and professional.
Review by Mr Davenport Onofrio3 weeks ago
Review by Sidgwick3 weeks ago
Tour was well organized, tour director was a gem (very patient, knowledgeable, helpful).
Review by Edale3 weeks ago
Never disappointed.....always on time......informative
Review by EmericJouffrin Ekmekci3 weeks ago
From pick up at Seattle airport to drop off in San Francisco the trip was amazing! Charlie was an awesome driver and Mary Pat Lynch was an awesome guide!
Review by Armana3 weeks ago
Two hotels were horrible, particularly in York where the room had a large step down without warning. Staff later showed us the sign on the door which was below hip level rather than at the door opening. Having just recovered from back surgery, I had to continue physical therapy upon returning home because of the impact of the step. I also had a difficult time keeping up with the group after that incident. The country club hotel was under renovation and was difficult to maneuver. Also the smell of wet paint was not helpful for my COPD. This was my first trip with Collette and I am registered with the Passion Play with Collette next year. Now, I am concerned about the hotel and trip in general. I did not appreciate having to complete the evaluation form and return to the guide, with instructions to rate her and the bus driver as excellent. I have traveled with my husband with over 45 years and always completed the forms anonymously or after returning from the trip.
Review by Jegor3 weeks ago
I felt the tour was excellent. We had a little trouble with travel the last day but it was due to student protests in Spain and could not be helped. Over I felt the pace was just right, the guide was excellent and I can think of little to change.
Our reviews are aggregated from multiple sources to give you the best overview about gocollette.com.
With Collette, the World is Within Your Reach True adventures go beyond incredible destinations or inclusive packages. Collette delivers a sense of possibility across all seven continents. Since 1918, we have been sharing our love of travel. Today our worldwide travel collection features comprehensive land tours, river cruises, rail journeys, small group tours, family trips, garden holidays and more. With Collette, wake each morning on tour with a new experience in front of you, and when your head hits the pillow, you will know it has been an amazing day. Best of all - we seamlessly handle the details. All you have to do is enjoy the adventure.