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Review by John Tingey8 years ago
Read the header as you wish, all I can say is that in my personal experience it applies to both the company and the Mi-fi dongle that I ordered from them.
I had been searching the internet for a unit that would create a Wi-fi hotspot for my Nexus tablet and as I already had a USB data dongle, this product seemed to fit the bill as my dongle would plug into the unit and a signal would be reproduced. According to the advert on the website this product was compatible with over 200 dongles - hey presto it's ideal, so lets order one.
The ordering process was easy and delivery was good, within 2 days - really looking good, so lets get it working.
Upon attempting to configure the Mi-fi in accordance with their own .pdf instructions - total and abject failure. All the unit showed was that the wi-fi was live but that there was no output signal being transmitted. I phoned the company for advice and spoke with a young lady who told me that "there is no telephone support and that you will have to email the support section". 3 emails later and no response whatsoever.
On 18th Dec I spoke with Citizens Advice Bureau pp Glasgow Trading Standards (Go Baby Mobile H.,O. in Glasgow) and they advised me to log the case with PayPal as thankfully I had made the purchase via them. I also returned the item to GoBaby the same day with a "Signed For" delivery completed the following day. Today I have just had the claim finalised by PayPal in my favour by way of a full refund
Would I ever deal with this company again? Certainly not.
That regrettably is my experience and I leave you to make up your own mind as to what you do.
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