We collate all the best reviews from around the Internet so you can view them in one place
Review by Carol-Lee Marshall4 years ago
As a new librarian using Alexandria for the first time, I really appreciate the customer service. They answer their calls promptly and have always been able to help me with my various questions. They never make me feel like I should know or are wasting their time. I like all parts of the system and my teachers appreciate what I can do for them by accessing the various functions.
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Review by Michele Cushman4 years ago
The tech support is always extremely helpful and able to correct the problem
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Review by WPC Library4 years ago
Alexandria is a pretty good database. It has helped us a lot to automate our library processes and it contains several options to manage your library according to your needs and preferences.
The technical service team is very good. They are polite and timely to solve problems.
The only reason why I did not give 5 stars is because in a couple of occasions I received confounding information from the technical team and the customer service team. At the end everything worked out well but we could have saved some phone calls and confusion if both teams would have had the same information.
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Review by Kim Neely4 years ago
My recommendation would be to look around and see what else is available that might meet your needs before making the decision to go with Alexandria. In this day and age, no one should have to host their own servers or import your own students. In my opinion it's a huge waste of man hours and it's limiting the resources you're offering your students. Look around and make an informed decision before you purchase. Reports are cumbersome to compile and often times don't give you what you really want. Often times when you call customer service you get handed off time and time again and must repeat your 'story' over and over again until someone finally helps you figure it out.
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Review by Dave Tchozewski4 years ago
We have used Alexandria for over a decade. It works, and it works well. Easy to update, add students, upload pictures. From my Technology Directors seat, "Alex" is a winner.
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Review by Jen4 years ago
I've had a great experience with customer service. This LMS is new to me so I call often :) I'm not overly satisfied with the format of the LMS itself (hence the 4, not 5 stars). I previously used OPALS and perhaps it is my learning curve making that decision. After another year of Alexandria, I may just learn to like it more.
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Review by Amanda4 years ago
I use this program daily. I have had no major issues with the program. The very few issues that may come up have been quickly resolved. It is very easy to use and can be navigated fairly easily.
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Review by Carol Davis4 years ago
Alexandria is easy to use, but could be more user friendly by being able to access multiple items from one home screen versus using drop downs to go to different areas.
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Review by Jera Pitchford4 years ago
Alexandria is the best. If you ever have any trouble you just call them and they walk you through step by step.
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Review by Dianne Jay4 years ago
I am still finding out new things. I haven't tried any other library software so I can't compare it. Listening to others who have had different library software this is the one to get.
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Review by Denise Figueira4 years ago
You need to have a lot of time to figure out the software, normally in a school library you don't have that time. All of our tech savvy librarians seem to use it with more ease.
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Review by Erika Schene4 years ago
Coming to this program as a new library technician with very little experience I was able to grasp the system with some trial and error. I do like the tips and tricks emails that Alexandria has recently begun sending. I find they address some common issues. However, the instruction manual wasn't comprehensive and I eventually gave up trying to use it.
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Review by Marlene Brunner4 years ago
We have always been very happy with Alexandria, and have had very few problems through the years. Our library was in the first wave of Alexandria users when the company started up in Wisconsin--have never really considered switching since we found them!
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Review by Toni Guay4 years ago
This is an easy to use program. The customer service is also awesome! When I call, they are always friendly, and willing to help. If they can't answer the question immediately, they will get back to you very quickly!
Love Alexandria!
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Review by Vicki W4 years ago
I have experience with 4 different Library Automation platforms. Alexandria is my favorite in terms of ease of use, ability to tailor to specific library needs, and the ability to tailor reports. I have had wonderful experience with their support crew whenever I needed any type of help. Just a great company and product.
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Review by Robin Crosby4 years ago
Reports are easy to generate and extremely useful. Online service is fast and very rarely goes down.
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Review by Ron Hausske4 years ago
Alexandria is an efficient and affordable library system. The staff helped our school library get up and running. Thank you so much!
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Review by Teri Arms4 years ago
We are a small parochial school who chose Alexandria Library Software to bring us up-to-date and we LOVE it!! The transition took time at first, but has paid off immensely. We came from the dark ages with Alexandria!
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Review by Suzanne Dix4 years ago
Love the customer service! I can call for any reason and immediately get help.
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Review by Sarah Appel4 years ago
As a first year librarian, I feel like I struggle to navigate my way through the system. Also, there are too many steps for some actions (i.e. Holding a books) I also feel like the program freezes and becomes unresponsive more than normal.
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Review by Lynn Kracht4 years ago
Someone is always there on the phone to help me! Can't say enough about how much I love this database program to help run my library.
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Review by RG4 years ago
While the customer service is excellent, the product is not intuitive, is lacking a quality search function and lacking integration with other technologies (Overdrive, databases, etc.). There is a lot of manual inputting.
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Review by Katie Conner4 years ago
Alexandria is intuitive, quick, and simple to teach to staff. The generated reports are amazing and very useful for collection evaluation. Customer help/service has always been very responsive.
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Review by Jennifer Greene4 years ago
Alexandria is a great program for our school library. The tech support is very helpful and there is no question they won't help you with. We are very pleased with the way the program runs and the support we get from Alexandria.
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Review by Lori Joustra4 years ago
I have been using the Alexandria Library Automation Software for 4 years and have not had any problems with it and it is fairly easy to use.
