My Wife and I have made three purchases now from Glencara and are really happy with them all , the customer service is really great , they could give lessons to other company's. My gets positive comments on all the jewellery from Glencara every time she wears it , I am more than happy to recomend them on quality and price to anyone who asks about these items and Im sure we will buy from them again in the future .
Review by JohnnieA Beldean1 month ago
First time purchase. Received my goods quickly, and exactly as described. Very happy indeed. Good people to deal with. Will happily do business again.
Review by Bafford1 month ago
If I could give no stars I would...
I ordered a solid gold claddagh ring. After numerous emails I got in the post a silver looking, was not sterling men’s band.
No response to my emails and their phone number doesn’t work.
Taking it further. Do not go there!
Review by Haynes1 month ago
For customer service if seems appalling, they answer 1 out of 6 emails sent!
From looking at other reviews I have been treated the same way! It is In quality control and should be posted next week, yep that was 2 weeks ago - and still nothing!
I eventually rang them today they told me that my product was on hold for some reason that he didn't know - he will speak to his manager and call me back, however I will wait to tommorow for that call back, if they decide to not call me back I will raise the issue with PayPal! Also I will be onto the consumer's rights association about this company!
I feel terrible that I didn't read the reviews of this company before purchasing!
Review by BTBob Mahagaon1 month ago
I had ordered a ring to give to a friend on her birthday which was happening while we were visiting Ireland. It took some time to come so Maria suggested that I might reorder it using Fedex shipping and return one of them later. Since I wasn't exactly sure of the size I ordered the second one one size smaller. They both did arrive before we left for Ireland, but the second one was exactly the same size as the first. Glencara offered to bring sizing rings to the Galway hotel to get the correct size which impressed me very much. The ring I gave did fit perfectly so that wasn't needed. We did have an issue with returning the second ring, but that has now been resolved.
Review by Lolalo Biatti2 months ago
Avoid at all costs! Ordered and paid for a ring first week of august. Got email to say shipped. Got further email to say was not shipped, wasn't even in stock!! Silence for ages then when i eventually got a response was offered 10% refund and promise of ring being sent. Over a month now waiting. They have my money and i have no ring. Will not give me refund. Customer service very bad!!! Silly excuses all the time..
Review by DenaLynn Rhombus2 months ago
Orded and paid for 2no. Items on the 24th September, frustratingly tried to contact them to ask for information or updates on the orders no response after they admitted that they were out of stock. This is now 9th October and still no response or clarification as to what is going on.
Angry and annoyed,
Review by Mandroid2 months ago
I bought a few beautiful pieces of jewelry from Glencara.com a few years ago -- a silver pendant and a gold pendant -- they both stood the test of time and still look gorgeous!! I highly recommend this company!! Their products are beautiful and the customer service is world class!!
Review by Mcquill2 months ago
wait for a month to get it.
I placed an order even though there are heaps negative comment of the shop. It took me a month to wait to get it. it was just sent by mail packed in an envelope. the sender address is Tuam Road, Galway Ireland. the product is the same as website photo, i like my order. I don't think they are scam, they just too slow to arrived.
Review by Vrabie2 months ago
Ordered a ring on the 20th of September, contacted them a week later for un update only to be told the item was marked to be shipped but was out of stock.
Messaged customer service, recieved a "thanks for your order and we're terribly sorry" email from a Katie who informed me It would be made and shipped by the 8th of October, a confirmation email would also be sent by the 7th.
Still no contact as of the 10th of October 2019.
Checked other reviews and this issue seems to be a recurring problem; taking the money and running and allowing time to elapse to cover themselves.
At this stage I'm pursuing a full refund, not some tat that they've sent to other customers in the same issue.
AVOID this company and don't believe the 200 odd 5 star reviews, they're probably copy/ pasted reviews or hired opinions.
Review by Gvenus2 months ago
Terrible company. Do not buy from them. Blatantly took my money and never received what I ordered.
Review by MrPhatBob2 months ago
I bought two necklaces from Glencara for two friends who are emigrating. I couldn’t be happier with them, they are beautiful and my friends loved them. Glencara were also very friendly and a lovely company to deal with. I would highly recommend them. Thank you Glencara!
Review by AlleyC Kopieczek2 months ago
A good quality and great design of necklace - I will use Glencara again.
Review by GAMarine Shrma2 months ago
Ordered a white gold Claddagh ring with diamonds for my daughters 18th Birthday and it was absolutely beautiful!! She never wore rings before and never takes this one off. She loves it! Would definitely order from here again!
Review by SPdoesvines2 months ago
I wish I'd read trustpilot before placing my order.
I ordered a ring on 4 September for my daughter's 16th birthday. Almost 5 weeks later I still don't have the ring and the birthday has long since passed. The customer service from Glencara has been appalling with no response to repeated email enquiries. I eventually got a response with a whopping £6 refund. However, I would rather have the ring. It has yet to arrive and tbe way things are going, I don't expext it to soon. I fear I will have to raise an issue with Paypal instead.
Spend your money elsewhere and reduce your frustration levels.
Review by Thargelia2 months ago
Gave one star would have given minus stars if possible....Ring ordered, money taken, ring fails to turn up...As far as a refund goes well having no luck there at all,messages left no contact made, emails ignored. Rubbish company steer well clear go elsewhere, appears to be run by bunch of amateurs interested only in taking your money.
Review by Sampatkumar2 months ago
I bought a Celtic bangle for my wife and asked if they could make it in a bigger size as the standard size would be a bit snug , it was not a problem for them at all to have one custom made to suit , I would like to thank Katie and all the other staff involved for their efforts on my behalf , they demonstrate what customer service is all about , we received the bangle yesterday and my Wife loves it , thank you Glencarra ,you have done a great job .
Review by Qrishelle3 months ago
Terrible service. Save yourself some trouble and do not buy from Glencara. As others have said, I wish I’d looked up the reviews before buying. My attempted purchase went exactly the same as the other negative reviews: the site said the ring would ship in four days, later I’m told that it has to be custom made, then after that it’s apparently held in quality control, but will be rushed to the office for shipping, however I’m not given any estimated shipping date or tracking information. I guess this is the same script they read to everyone.
A month later I have no ring and no expectation that it will ever ship. I am now trying to get a refund from Glencara.
Update: Since asking for the refund, Glencara have stopped replying to emails completely. Right now it looks like they have stolen my money outright. Don’t shop here unless you want the same to happen to you.
Further update: I have now received a fedex tracking number that has dispatched from Galway, Ireland. If the ring arrives and is as expected I will edit this review accordingly, however this is still considerably later than advertised.
Review by Lhoi3 months ago
Ordered a pendant necklace on the 10th July, they confirmed my order ("had to be custom made") on the 12th, asked for an update on my order on the 29th, they responded the next day advising me it had been "delayed in quality control" and that they expected it to ship on the Friday (2nd August). I asked if they could advise me when it shipped. Heard nothing until I emailed them again on the 8th August and was then advised that my order had shipped (no actual shipping date given). Had not received it by the 19th so emailed them again, received it the next day. I was a bit disappointed with the pendant, it was just really small for the amount spent. I was more disappointed in the chain, paid extra for solid gold. The chain was wafer thin. Its just too delicate to wear - one tug on it and it would most likely break and then you've lost your pendant. Definitely not worth the amount I spent on it. They did however respond to my emails but it just took way too long for a big let down at the end. 1 1/2 months delivery to Australia, seems a long time. I probably won't be shopping here again.
Review by Yorben Kinchev3 months ago
The customer service is really great. I ordered a silver Claddagh ring and it came in decent time. You really can’t expect too much from that though because I was shipping to the United States. When I got my ring it had a chip in the heart part of the ring so I contacted customer service asking what could be done. Long story short they ended up sending me an entirely new ring free of charge and were very professional and nice during the whole process. Definitely will be shopping with them again.
Review by ChrisPerry Nymark3 months ago
I ordered a gold-plated Celtic cross necklace, something I've longed for. It is beautiful. It came on a delicate gold chain which I replaced with a longer, heavier chain just because that follows my aesthetic. I have been well-pleased with this purchase and have received many compliments on it. Needless to say, it arrived in good time and in excellent condition.
Review by Housni3 months ago
We love our wedding rings, they fit perfectly! My father is from County Galway and my fiancee is also of Irish decent. These rings are absolutely perfect for us! Thank you Katie and Maria for corresponding along the way!
Review by Glenry3 months ago
I love the silver pendants I received. The chains were a bit small for me but that was rectified by buying longer ones. However, I did not get them from here. I have nothing but praise for the service, selection and value I received. I will definitely order from your site again soon.
Review by Wallon3 months ago
Amazing Irish & Celtic Jewelry.
Customer service is amazing as well. Always polite and very understanding. I was very please when I found Glencara when I was searched for original Irish & Celtic Jewelry. I just was not happy with what I saw when I looked at UK Mainland sites.
I would recommend Glencara if you are looking for the original Irish & Celtic Jewelry and you live outside of Ireland.
Review by Dmills3 months ago
The jewelry is exquisite! The customer service is excellent, I had a sizing problem with my rings and they took care of it immediately. I would recommend this company to anyone looking for fine quality, handmade Irish heirloom jewelry at a great price.
Thank you Maria & to all!