The website listed production time and shipping time. I paid for urgent shipping at a significantly higher rate which would have gotten the necklace to me on time. They did not ship until a full week after the quoted production time ended which made my urgent shipping worthless. They offered a 5% refund only after numerous emails. My shipping was $28, and their refund was $1.75, NOT ACCEPTABLE. I don't want a product refund, I wanted a refund of the extra shipping since the company shipped it late.
Review by Rebecca Smith2 months ago
I ordered my sister a necklace way before Mother's Day I tried it it said it to Sanford North Carolina where it was supposed to go with little I didn't they tell me it's in Monroe North Carolina I just tracked it today and it says it's in Atlanta Georgia it's going backwards
Review by Kedge Begault2 months ago
STAY AWAY!!!!! I don't do a lot of online shopping but I will NEVER use this place again. I am so disappointed
Review by Adrian Lazzaro3 months ago
I will never order from getnamenecklace.com again I ordered on April.20th that said guaranteed shipping by mothers day and it was not shipped out untill saturday may.8th the day before mothers day. There response for not even making it was because I had asked a question about the item which they never even bothered to answer untill I inquired why my item hadn't been shipped yet...The worst customer service I've ever delt with didnt even offer compensation or free expedited shipping because of their error. I even directly ask for faster shipping at no cost which they refused so clearly the gaurtteed shipping by Mothers day doesnt mean anything. You cant blame covid19 because your company already knew about it prior to your advertising ...There were many other companies to choose from that offer the exact same product I will never order from them again and recommend using another company....My 6 year old daughter only understands that the gift she picked out for mothers day is not here....
Review by Munirah Belaus3 months ago
If this site had an option to give them a zero star review i would...they say 9-11day shipping...after the product was done..it took two days for them to finish it..i ordered it april 30th and just got it today..i dont know if it real quality after ready the reviews but we'll see cause my mom can't wear fake jewelry and you better bet if its fake were gonna have an issue. I spent almost 50 bucks on this product and that should atleast account for something my mother can wear.
Review by Shechinatzin3 months ago
I don't have money but I wanted to give my daughters Mother's Day birthstone rings so I saved and last month ordered two rings for $70. So excited I've been checking everyday to see if their here and nothing. Now reading the reviews I'm actually in tears crying because I always seem to get ripped off. If they ever show up I do pray they look good and don't make their finger turn green. I'm so sad
Review by Piscataquog Evec3 months ago
This company does not send paid for items at all. A lot of complaints about this company online from people who also never received their order. Customer service does not respond.
Review by Daeo3 months ago
I ordered a necklace on my mum's behalf , never got the necklace , and I sent an email inquiry about the delay , the apologise and than later that day I got an email saying that the necklace was delivered.
So I contacted them immediately , and they said we can give you 70% refund , but we can't refund the 100% because we send the necklace.
A very, very dodgy company,, please do not order from this company.
Review by April Ridenour3 months ago
I ordered a ring it gave me the option to pay with PayPal so I did. There site never let me put my shipping address or email address. I can't even get through to the company. I emailed them, I messaged them to tell them what happened and it said I tried to many times when I only messaged them once through their messaging service. I called my bank got their number called it and it was more like someone's personal cellphone number! Do not trust this site! I wish I could give them no stars!
Review by Tammarra Yegenaga3 months ago
Still have not received my order!!!!!!! This was for my mother, for mother's day! And it is suppose to be delivered to her house.
Review by Janile3 months ago
My order was $160.00 and I have never received it. They lead you to believe that it is an American site. I never would have ordered something from China. My son got nothing for his 16th birthday because I was told it would be any day. It has never arrived. I'm not sure why this site is allowed to continue to operate. I have no idea who to contact to complain. DO NOT ORDER FROM THIS COMPANY. JUST A SCAM.
Review by Brahaj Jaonary3 months ago
I ordered 2 items for Mothers day gifts on April 30..I paid expedited shipping of $24.95,
It is now May 19 and no word or tracking number from them..I have contacted them by email and nothing
Save yourself aggravation and do not give them your business
Review by DeeNice3 months ago
do not order from this company.Thry say they have a processing turnaround of 5-12 days....thays a lie!!I ordered 2 rings for my daighter and myself in honor of my late husband and 1 arrived 5 weeks later n my daighters never didTjey dont answer emails correspondance.Im doing this review on May 27,2020 and it shows through tracking,the ring is still in LosAngeles.......when I ordered it April 14th
Review by Bulldogs Mymin3 months ago
THIS IS A SCAM WEBSITE. I ORDERED MY STUFF OVER A MONTH AGO WHICH COST ME $50 FOR MY MOM ON MOTHERS DAY. I HAVE YET TO RECEIVE MY NECKLACE FOR HER. I EMAILED THE COMPANY MULTIPLE TIME ANS THEY SENT ME THE SAME EMAIL OVER AND OVER AGAIN WITH MY TRACKING NUMBER AS IF I NEVER HAD IT FROM THE START! I CHECKED THE STATUS EVERYDAY AND A FEW DAYS AGO THE STATUS SAID THEY WERE WAITING FOR USPS TO PICK IT UP AT MY LOCAL USPS STORE AND THEN TODAY I CHECK AND ITS BEING SENT BACK TO THEM ?! LIKE WHAT NO WAY THIS $#*! IS A TOTAL SCAM. IDK WHAT TO DO!
Review by SniperGHOST4 months ago
Name necklace looks nothing like photo! Do NOT buy from this website! You will be very disappointed if you do!
Review by ANNtscy Barjam4 months ago
havent received my package no refund given many have complained that their items come in wrong
they tell people it’s 5-12 days between the time your package comes in. mine still hasn’t come in and it’s been almost a month. i asked for refund, said i was going to be given 10% which is $2. I haven’t received that refund either. Asked for full refund and all they do is send me the tracking number and say check later. Also looked at reviews and many people have gotten their items wrong, so many distorted products they’re giving people.
Review by ÎÎÎÎÎ¤Î¡ÎÎÎ£4 months ago
I ordered on 3/27/2020 and now they're telling me my order wasn't received until 3/28/2020. Either way it's 4/20/2020 and I still have not received my items yet and I spent over $80. Now today I receive an email stating that my items were sent back to the company but no one is willing to refund me my money . I can't find a customer service number to call the company this is very unprofessional and I am going to report this website because this is not fair. I am very unhappy and upset. If I could I wouldn't give them any stars , they don't even deserve a one star
Review by Xiaobo4 months ago
Company is so pitiful! After waiting for about two weeks for my order, it arrived totally incomplete, along with a whole other item missing. I had to almost argue with their customer service agent(by the way seems like is only one person working the for the whole company) to get my order fulfilled. That took another 18 days. One of the items arrived yet again incorrect. I would not recommend anyone shop from here. It is such a shame, they actually have some beautiful jewelry on a budget. There are plenty of other sites to invest your money in!
Review by McQuaid4 months ago
I really love this necklace I was scared at first because it was taking a while to get to me. But when it came in today I was so relieved. 8/10 recommended.
Review by Largallama5 months ago
My 17 yr old pup went to Rainbow Bridge so ordered a special ring with the bone and her name on it (Ginger). When I received the ring, could not even read her name without using a magnifying glass. Contacted the company, they even said, no you cannot read it, would not give me refund due to special order. Sure it was a special order but cannot read the name. The ads are very misleading so everyone BEWARE!!! I will not order from this company again.
Review by Aslyne5 months ago
I have not seen such a unanimous agreement on sitejabber on any product like this. Almost all people suffer from their lack of quality customer service. I decided not to use the service for the valentine's day, and I wanted to thank all the people who made these helpful comments here.
Review by Latarche Grendale5 months ago
We purchased a name neckce for Mothers Day. I would highly suggest never ordering from this company. Item quality was terrible, names were hard to read and necklace was extremely thin. Upon request to return item we were informed we would only receive 70 percent of purchase price back. We spent $26 on shipping and was also told we would be out the cost of shipping the item back as well. Do NOT buy!
Review by Alex Jones Katebabie5 months ago
Had I been aware of this company I would have chosen otherwise. I got "my" necklace today with three names on it that I'd never heard of. There was no phone number nor invoice for me to contact about this.
Review by Alkinoos Dórea6 months ago
**** WARNING ********
Don't waste your money and time with this company. Please read the reviews before you order. I received my order very late and after I waited 4 weeks they made an error to the letters on the necklace with 2 names are not right.
I have been emailing my complaint with photos of the necklace and received unprofessional, rude and terrible responses as if I'm not happy they will refund 70% and I have to return it instead of compensate me with at least 50% refund or a goodwill. This was my first order and will never ever buy anything from this joke and pathetic company. I wish I searched this company before I ordered but this bad experience will teach me a lesson. Bad luck Getnamenecklace.
Review by Galeseptember6 months ago
Never received my order they are in china
Do not order from them is a scam.. no customer support google reviews