Gatehub got hacked few months back, big lie, it is an exit scam and a lot of people lost there coins to them, they have been in silent mode since then, they cannot be trusted. No compensation for there customers, if you've lost your money to this fraud, recoverbinary @ protonmail ,com will get your money back for you. Reach out to them asap, don't let gatehub get away with your money.
Review by Taylorson3 months ago
They got hacked because of their mistake and my 20000 xrps were stolen. And now their support team does not answer and they do not compensate. Never ever deposit to them, they are robber
Review by Kluse3 months ago
its all a big lie,do not be fooled by the whole news,you can get your funds recovered with all accrued interest,check out my profile to know the recovery services i used in claiming my funds back
Review by Clesio4 months ago
I did 2 transactions and I converted my xrp into btc, I sent 2 times btc to the other wallet, it was never received, from 1000 xrp now I only have 50 xrp which is a value of $75 I tried to transfer that $65 atleast from my gatehub to the bank but it says insufficient balance, its been more than a year I was with them, but all the transactions are gone, nothing received I would advise be very careful, once you buy from them you can never transfer for real money.
Review by Dayami5 months ago
Froze my account saying they sent me a double deposit to my XRP wallet in Jan 2018. Had no such deposit in Jan 2018. Never any double deposits. Want me to send copy of my passport and bank account or they will report me. Report me to who? This is bullshi*. get away from gatehub. Thieves.
Review by Knuckle5 months ago
Second time they helped me out when i had a problem.
Can't complain from support.
Review by Deeky Abbeyfield5 months ago
HORRIBLE, IM LEGAL PERSON AND THEY DONT WANT ACCEPT MY DOC PROOFS, STUPID AND ALSO FROM PREVIOUS ACCOUNT THEY STOLEN MY XRP AND THEIR SYSTEM HAS A LOT BUGS..YOU CAN DELETE YOUR WALLET AND YOUR XRP WILL BE DONE..THEY WILL STEAL IT AND IN OTHER CURRENT WALLETS I HAVE AROUND 60 XRP AND CANT MANAGE IT...ALSO STOLEN XRP..USE IT IF YOU WANT LOST REAL MONEY JUST IN THIS CASE..
Review by Deivendrabose Vrlik6 months ago
In the last 15 months, and being a less tech-savvy retiree, I have encountered occasional log-in difficulties after I changed to a new iphone. The many fast responses and assistance I received from the Gatehub team, spanning many emails etc, are commendable & deeply appreciated. This augurs well for the future & success of Gatehub. It is human nature that satisfied customers tend to be more laid-back while those encountering glitches tend to be jumpy, hence a number of poor feedbacks, Nonetheless the big picture is important & Gatehub has come a long way.
Review by Mr Tuffal Hofacre7 months ago
Don't trust this company.
Not safe for your XRP, other cryptos or personal information.
They were hacked June 2019 (google it!) and are in silent mode since then.
Hundreds of victims among their customers but no refund or communication about this.
Stay away from them if you want your money secured.
Review by Mashali7 months ago
I really wanted to write a review to set the record straight. I don't work for GateHub and have no affiliation to GateHub other than as a client. I was a little disappointed when I saw the rating GateHub have received from Truspilot, having used GateHub for the past 3 years. I think most of the complains on Trustpilot are due to people not understanding how crypto works, how Gatehub operate, theft and fees/20 XRP wallet. I have been using GateHub for 3 years now. It has not been without its problems, but over the past year I have had no issues. I have certainly not had any money stolen. It was late 2017 when the world and his dog wanted into Crypto - the whole infrastructure was struggling, not just GateHub. I have always supported GateHub and their services. They have allowed me to transfer fiat directly to their wallet and I have successfully moved fiat back to my Euro account. GateHub does not have a vast array of currencies to trade, however what it offered me was a way into the crypto market in late 2016. I have not looked back. Through GateHub I am able to transfer various crypto to other wallets and exchanges. It took a while to work thing out but through some research I have a far better understanding of the coins and how to move money through the system quickly.
Review by Customers7 months ago
Gatehub is a joke, and worst wallet/exchange out there. They will block your transactions, and tell you that you have insufficient funds. Even when you deduct the 20 xrp, They keep 20 xrp at all times, Their fees change randomly. Big 2 thumbs down for gatehub
Review by Chhet Bivens10 months ago
No issues untill now. I had 2 transactions to my wallet one first with XRP and second with ETH and they aboth went flawleslly I don't undertand what's with the 20XRP received from you guys though.
Review by MariaGareth1 year ago
I've had no problem with gate hub, fast wire
Review by Mihaivlad1 year ago
got hacked with 2way factor they closed my account arent responding not willing to help me out to figure out how i have been hacked.
20000 xrp gone!
Review by Tinkerlass Aalberg1 year ago
GateHub is one of my favorites. Userfriendly Interface and you get the 20xrp for wallet activation from them after you deposit through sepa.
Review by Rudynei1 year ago
As a long time customer i barely had any problems with GateHub until yesterday when i suddenly was not able to login anymore.
I must admit it took a bit of effort to get to talk to someone personally (the email support system is too ineffective in my opinion). But the communication over social media/chat was way faster and better.
Ursa and Jan from GateHub support team were really friendly and helpful. I had the feeling they were eager to help and find a satisfying solution for their customers. (excellent service)
After all, they fixed everything and i was able to login again within less than 24 hours.
GateHub is definitely easy to use and recommended by me! If they can eliminate these kind of problems and become a bit more stable in the future, they deserve the full 5 stars rating :)
Keep up the good work!
Review by CArthurs1 year ago
They have stolen my 20XRP, can't do anything with it. Before that, you received the 20 XRP for free...
Review by Vacaro1 year ago
Avoid at all costs. I have significant amount of ripple on Gatehub and their phone authentication stopped working. I've been trying to reset/disable it and their customer service is not responding.
Review by Elisiana1 year ago
Pay attention when you create a wallet on Gatehub. First thing to know is that a Ripple wallet need at least 20 XRP to be active and on Gatehub you cannot enable it depositing a different cryptocurrency (on the official guide on their site this is not well stated). You must deposit 20 XRP to enable it. Once it is activated you cannot withdraw the 20 XRP and this is the minimum amount of coin that must stay in the wallet. After the activation you can enable the trust line to receive other cryptocurrencies but you need 5 XRP for every trustline. But these points are made by design of the Ripple cryptocurrency (you can also use an hosted wallet that does not have the minimum reserves). The problem is that I deposited some DASH and only after some days it arrived to the wallet and they deposited half the coin I sent. I contacted the support but it is very very slow. Look for another service if you want to deposit other crypto or if you plan to use it for trading because at this time the service is unripe.
Review by Timma1 year ago
No customer service. Did a withdrawal 4 weeks ago still haven't seen my money. There were more people complaining about this issue on reddit and various other review websites.
Review by Efun1 year ago
Extremely slow service if it is a service at all, verification stage was slow, sent Euro SEPA transfer and still have not received as cannot set up trust. Impossible to enable wallet without 20XRP, which gatehub advises will be added as soon as funds have been received. No response to email sent,will send continuous emails until a response/solution is received.
Review by Xinda1 year ago
Recently had a login issue contacted them via website and Twitter was very helpful problem resolved within 24 hours
Review by Interchange Hayroudinoff1 year ago
Transferred £50 of Ethereum from Coinbase to GateHub in order to get exchange it for XRP. Coinbase shows the transaction was a success but no money has appeared in my GateHub wallet. It has been many hours since this transaction.
No customer support whatsoever. They do not answer emails, tweets or any other method of support you can think off. If you trawl Twitter, online blogs and numerous other channels you will see that this is the case for hundreds if not thousands of users.
Hold off until there is a more reliable and regulated provider. People are getting way too hyped about the potential of crypto and being scammed in the process.
Almost immediately after writing this review my XRP wallet is now active and the base minimum of 20 XRP has been deposited in to it. I am still awaiting the remaining balance from my transfer and will update if this should ever arrive.
The funds have now appeared in my XRP wallet. It's taken all day and XRP has risen in value by 20p in the interim. I would have been in a better financial position had this transaction gone through in the advertised timeframes. Still no response on tickets or social media.
I can confirm this website is a total scam. Despite online stating that to have a wallet on Gatehub you must have 20XRP in there at all times, it seems that this is 50 XRP. They base the amount on how many "trustlines" you have. I have none. They will only let me trade 20 XRP. In essence they have stolen 50XRP and indeed £50. Their customer support do not answer emails, support tickets, twitter posts, NOTHING.
THIS IS A SCAM. Do not believe the hype. So many people have bought into XRP hoping it will be "the next big thing" and that their pennies will turn them into overnight millionaires. The reality is that this is an unregulated industry run by anonymous cowboys who are only to happy to take your cash and make it absolutely impossible to get back. You are quite literally investing in nothing. Please please please don't follow the crowd and instead invest your money with a solid financial advisor who can get you genuinely good returns and crucially get them back in to your bank account.
Look at the reviews on here. Don't be another fool!
Review by Toyomi1 year ago
"Error tecUNFUNDED_PAYMENT Insufficient XRP balance to send." Every time I try to do an operation, this message appears as false as the rest of this company. I doubt that there really is someone real behind this business nor that the address is real. I have 35 XRP paralyzed without being able to forward them to another XRP wallet or exchange them for another cryptocurrency. Total and absolute scam.
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