Gasbike.net Reviews

I'd leave zero stars if I could. We ordered a bike 5 days ago for a homeless veteran since he had no address. Short story, the bike was totally worthless and when we called to return it well within the 7 day return period,the guy was very rude and said he wouldn't accept it.

I enjoy the bike but the quality of the parts seem to be sub par. The clutch was going bad when it arrived and have had bike about 1 month and have had to replace the clutch. Will not buy from this company again.

The customer service is simply awful. I purchased a springer fork and they shipped it without the part that connects the springer rods to the top of the fork. No biggie, I asked them to sent that part ASAP as I was waiting to mock up my bike and now would have to wait due to their error. I got a response on Memorial day that they would look into it "tomorrow" as it was a holiday...cool with me. The next day nothing so after 2 days I emailed again looking for a status and their reply was "They are still reviewing the case". huh? what case? I again asked them to ship ASAP as there's nothing to review and they messed up. I haven't even asked for a discount or anything I just want my part so I asked for info so I can contact a supervisor. The reply back was "Missing claims take about 3-5 business days to be completed" and no contact info for a supervisor.

I tried calling their BS phone line...it hangs up on you at 10 min 15 sec...every time. No one EVER answers the line. Oh, and if you try to press 2 to have them call you back while keeping your place in line...don't bother, they won't call you back.

If you want to risk working with a vendor like this then you deserve what you'll get.

Didn't ship 1 item in order. It took me 4 emails and 2 phone calls to find out that it was backordered. Didn't even give me a refund until last phone call. Buy from someone else that actually cares.

i have ordered from this site twice. the first time went well. however the second time i am encountering problems... i ordered an expensive bike part and payed extra to have it shipped 1 day fed ex ground.. they sent me a confirmation, i waited all day for fed ex guy who never showed... it said it was supposed to arrive yesterday "by end of day" so i wasted a whole day waiting for the fed ex truck that never showed up.. and here it is the next day and i looked up the tracking number and it says "shipping label created" but fed ex doesnt have my package yet, and to contact the shipper... so i called the number pervided for the site, and it is right in the middle of business hours too. and the first 2 times i called i got put on hold and then hung up on... im on hold again as i type this, i was on hold 5 minutes then someone picked up the line but didnt say anything but i could hear people talking, i said ":hello" and boom, gotr put back on hold... i have now been on hold for 25 minutes and counting.....