Garmin Reviews

Will not lookup addresses, by number street city state. Will not look up by building name, will not find any nearby streets. Stuck on 40% brightness, cannot adjust brightness when plugged into outlet or handheld. Can't update program because it only hooks up with computers not tablets. Wasted HOURS trying to get help from Garmin. NO USE WHATSOEVER. Constantly hung on by garmin help desk. Will not save routes when imputed into devise. POS don't waste $ on this garbage devise.

I have Garmin Instinct. Battery doesn't last more than 2 days even white heart monitor off and not using the GPS at all.

Absolutely terrible service, returned my watch due to a fault early Nov. Had my Vivoactive music 3 only for 6months. Awaiting a reconditioned one now that they have no stock of 🤷‍♀️hows that work. Trading standards are going to be contacted as their previously good service is now shocking 🤬

This product is just not fit for purpose and considering the high price is a joke! It is excellent product when it works and real shame it doesn't happen so often. Even when the watch is stable, a dodgy software update makes the watch not functioning. (clearly not adequately tested before release - fortunate they don't deal with safety critical applications apart from someone's heart rate exploding) . Some of the faults I have experienced to date

1. Wristband heart rate monitor didn't work when received as new. Had to reset it several times to persuade them to repair. Took some time to turn around - not good customer service.
2. Issues with unreliable heart rate with wrist and chest bands. Some time reporting over 250bpm which is a big concern on the accuracy when you push your self.
3. Not picking up GPS
4. Heart rate function comes and goes depending on software release.
4. Recently when you press button to start activity, it does nothing even though button respond wen used for other functions.

It's time I don't put up as a consumer with this rubbish. Next time I give a chance to another company.

Every product I have gotten from Garmin has been super

Despite meticulous care, my HRM-Run corroded and stopped working. Sent it back to Garmin to be replaced and... nothing. Then spent 40 minutes on the phone to them, to discover that they have no stock at the moment to replace it with. They don't know when stock will arrive, or if there is enough stock available - no guarantee I will get one in the next batch - then when they do, it will take 3-5 working days to process and a similar amount of time for delivery. Basically, I'm looking at four weeks minimum turnaround. No apology. No alternatives, like replacing with a different product. Instead, I must sit and wait. According to the person I spoke to, what Garmin provides is "excellent customer service," I very much beg to differ. 'Abhorrent' describes it better.

Very poor information on how to use my dash cam! “Here’s the product Mr.Customer, now just get on with it!”
0/10

One star as there no option for no stars.

I have an Edge 810 on which the bracket fixing has broken. No replacement or repair service from Garmin but they do offer a trade in service with 30% discount from their website prices. I asked about the Edge 520 which is £250 on their website so less 30% is £175. The same price as I can buy from Decathlon. They also said it was no longer available so I needed to buy an 800 series which is, of course, more expensive. This is the second time I have had this problem with a Garmin so I am now going to buy a Wahoo. Cannot be worse.

I was given etrex32 for 70 birthday. Completely frustrating day! Download info to redeem voucher different on video (activate from invoice) and invoice ( said email will be sent with instructions - no email). Instructions tracked in garmin support incredibly complex. Spent 4 hours at least plus download of updates - 3 hours. Now told system corrupted and can't transfer from Base Camp to device. Are vouchers made deliberately difficult as garmin wants additional purchases? Really appalling quality. Will never buy another garmin product.

In the last 12 months 3 × Fenix 5's have been returned due to such issues as broken barometers & broken pacing. Finally I was able to pay extra to upgrade to the more reliable Fenix 6, however, this started resetting & losing all data after pool swims. Gave serial number & I was asked to return it back on the 24th September. Received a notification they have received it on 30th September. Chased @garminuk on 8th October to be informed mine was being sent out that night. Chased again 12th October to be told I should never have been told that as they had non in and wouldn't be getting any till 29th October !!!! Eventually offered me a Fenix 6 Pro as a replacement. This was dispatched 13th October. I checked the delivery status to see that it had been damaged by UPS in Manchester and was undeliverable and would be returned to @garminuk.
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I've called @garminuk and having had my call dropped 3 times spoke to someone who informed me they would have to carry out an investigation with UPS before deciding how to proceed. PROCESSES meant that good customer service didn't count for anything as they could not send a replacement today to me for delivery tomorrow, & take up the investigation and return of the broken parcel to garmin with UPS.
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I asked to speak to a decision maker and was informed that the admin team have no phones, and management have no phones either, they can only be contacted by internal email, and do not make outgoing calls even if they did have phones🤥.
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The cynic in me thinks this company built on selling technical products may just have phones 🤔. If they don't I could source some for them and send them via DHL as from this experience I can't trust @ups to get them delivered safely.
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So as it stands I have to wait for Garmin's admin team to contact UPS (via email or carrier pigeon I assume as we now know they have no phones) to carry out an investigation. No time period could be given for this, then it might have to be returned if it's damaged and not 'lost' as per UPS notification. Go into a 3 day quarantine due to COVID, then be inspected, a replacement processed and finally dispatched 🤬
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I pay for a coach based in Spain/New Zeeland who evaluates my data and uses it to plan or tweak my sessions. This cannot be done not just for the 4 weeks + thag I will be without my watch but for the other 4 x 2 weeks (at least) that I was without my watches for the previous issues !!! That will be 3 months in one year !!!!!! I'm also with Vitality who use the data for as part of my current plan and future plan costs and rewards.
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GARMIN TAKE OWNERSHIP AND STOP HIDING BEHIND PROCESSES AHEAD OF CUSTOMER SERVICE.
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#garminuk #garmin #UPS #poorcustomerservice

Time and time again Garmin provide the worst customer support I have ever experienced. Everything they do is an attempt to fob you off and take no responsibility therefore leaving you helpless. Every request, even as simple as a phone call is too much problem and seems to conflict with their policy - which by the sounds of it is ‘to do nothing’

No support & extremely dismissive, Harry.

I requested an exchange of my garmin watch as the battery life has unexpectedly degraded drastically.

I explained to Customer Support that I usually, as written in my email, "turn off the HR wrist sensor, leave bluetooth on and GPS, and that could last 4 days". I further explained with whatever is going on, perhaps from a software update, I am only getting 2 days.

All I get from Harry are tips to extend the life.

I didn't ask for tips -- I asked for a possible exchange. Not even one sentence to acknowledge possible exchanges or why you wouldn't do an exchange, suggesting there's just a template response from the Customer Support team.

I get how to extend life, but my battery shouldn't be behaving (from 4 days to 2 days) this way if I have always kept the same settings as I had before.

I wanted to write a review as a lot of the reviews on here are bad, and I actually had an amazing experience with Garmin.

I had owned my watch for just over a year when it started having this weird little glitch when trying to record cardio. Recording weighttraining, walking etc was fine, and otherwise the watch had no issues. I emailed Garmin about it to see if there was a fix.

Now, their reply time did take a while)(hence only 4 stars), but after I sent a video of the glitch, they offered to replace the watch. At no cost besides me sending my watch back to them.

Within 9 days of sending mine off, I had a brand new watch. For a tiny little glitch. I got my watch in March 2019, and despite it being a year and a half old, they replaced it. I honestly can't fault the service here.

My inReach, when works, is great. The problem is it does not always work. The map collections are broken, to many problems to describe here. I gave up on that. And recently I have started receiving duplicate messages two days after the 1st ones were received. Those messages have time stamps on the GARMIN SITE that are two days after they were originally sent, so this is not a carrier SMS problem.
Tech support is only available by phone. They will not create an email ticket for follow up or screen shots. Hold times are often 3 hours or more.
I'm thinking of going back to Spot.

This company does not understand UK trading laws. You have a right to return an item at the sellers expense if faulty in first week!

They expect you to pay for the return of faulty item.

One for trading standards to review.

I have a Garmin Vivoactive 3, two months ago I bought a new band for the watch directly from Garmin webshop (because I do not wanted to buy from an unofficial shop) and there is where everything went wrong. First, there is no way to follow the package, which lasted 3 weeks to arrive. Then, the size was incorrect, and I send it back. It is impossible to make the return online so you must call them to find out how to return the product. The number in Belgium is no where to find. After finding out how to send it, I paid to send back the package because Garmin does not has a system in place like all other webshops. Now, two weeks after, I have not received my money back, nor I have the band and I lost the money of the package. Garmin webshop is terrible. It is a pitty since the watch itself is good. Next time I will buy a smartwatch with better after-purchase services.

Spent nearly £500 on their Approach S62 via American Golf in May 2020. Had a problem with their software, raised a support ticket - took a month to provide a useless response by which time I'd sorted the issue. More disturbing was a second fault when the watch alarm went off signalling an irregular heart beat - I wasn't wearing the watch at the time! It has also done this just as I was falling asleep - not a great experience. Have tried to contact their Customer Support twice over last 3 weeks - no response. Had switched from an Apple watch - a big mistake. Can't recommend Garmin based on my experience.

My vivosmart worked well for 1 year then it just collapsed. Nothing connected. The same with my mum's. No support. Nowhere to turn to. I used to respect this brand but to be honest keep far away.

I bought my Guardian 11 watch from CPR Global of Swansea in August this year. They assisted me over the phone to set the watch. I have found it a very good purchase. The staff at CPR are extremely helpful, knowledgeable and polite. I would have no qualms in recommending them. They treat you like human beings. With the service this Guardian 11 is giving me, I wish I had bought a couple of steps higher up the product range. Five star plus😀😀😀👍

Aucun SAV. Facture supprimée du compte utilisateur. Pas de réponse du mail.

Aucun SAV. Facture supprimée du compte utilisateur. Pas de réponse du mail.

Excellent product site

Brought a Vivo sport watch as a Christmas present. By August watch no longer worked, so I complained. I was then told that the repair was not covered by the warranty and they wanted another £80 to replace it! Do not buy from garmin!

If you want to waste your money then buy a Garmin watch. I bought a Fenix 5s Plus in Rose Gold & White... had it less than 3 months and it started to lose charge. It then stopped taking charge completely and got too hot to touch when it was plugged in. Contacted Garmin support who offered to replace it with a refurbished device... not good enough after only having had the original one for 3 months. So then I was told I could upgrade to the next device up but would have to pay £200 for the privilege.
I ended up escalating my complaint to the executive team (who fobbed it off to a 'Product Support Team Manager')... I was then given the option of a new watch but not the same colour because they don't stock it anymore or paying £100 to upgrade to the next device. I opted for the 2nd option (probably very stupid of me) and after waiting almost a month from first contacting Garmin about the issues with my watch, the new one has now turned up... we'll see if it lasts.
As with so many others that have left reviews I'm left feeling utterly disappointed and ripped off... hopefully the new one doesn't break and put me right back to square one again.

I was bought a Garmin Vivoactive 4S in May this year. From the day I took it out of the box, the GPS never worked properly. It takes a long time (minimum 5 minutes, sometimes over 30 minutes) to get a GPS signal and, when I'm running or cycling, the pace/distance information is delayed and inaccurate. I have compared the watch side by side (when standing and on runs/cycles) with my boyfriend's far older but similarly priced Garmin 735XT, which has worked without any issue, and the quality of the tracking does not even compare. The battery life on my watch is also for some reason far inferior (which should not be the case according to the specs).

I recently took the watch on a cycling holiday and it was unable to pick up a GPS signal at any point on cycles of between two and three hours - it was (and still is) essentially useless.

I contacted Garmin when I returned home and they sent a set of steps to follow to attempt to fix the issue. I followed each of these steps; re-set the watch several times; and restored all the settings to factory default. There was some improvement, to the extent that the watch was able to pick up some form of GPS signal, but it still proved far less useful/accurate than the free Nike+ app on my phone. I requested a replacement product from Garmin, as I have the right to a non-faulty product and I do not see why we should pay £260 for a product that has never worked and, as a result, barely been used. Garmin advised that I contact the retailer the watch was purchased from so that they could provide a brand new replacement product. I said that the watch was purchased directly from Garmin (owing to the false belief that they would offer better customer service should anything go wrong). I was then advised that, as a result, I was only entitled to a refurbished product. I do not understand how it is fair that we end up paying £260 for a refurbished watch (and three months of wasted training/inconvenience), when the product we received from Garmin was faulty from the outset.

I chose a Garmin watch as I intend to start participating in triathlons and was told that Garmin watches are worth the substantial premium (over Polar etc.) due to their accuracy and reliability. I am deeply disappointed and very frustrated about the impact this is having on my training. I'm also stressed about an essentially totally wasted £260 - it's a huge amount of money to lose!