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Review by Thea4 months ago
Only giving one star cause it wouldn’t allow to put no stars. Can’t rate the product as I couldn’t use it. Receive package after about a month upon unwrapping the delivery parcel it came in the bottle was dented and between the bottle and the plastic seal that surrounded the bottle was liquid that has clearly leaked from the bottle. Contacted them immediately to advise Of this and provided proof of the packaging still being intact and requested their assistance in either sending a replacement or myself sending the package back and providing a refund.
I advised I did not feel comfortable in using this product as it risks contamination and if I was to get sick that they would be liable. The company advised me that it was not their fault as it left their warehouse in ok condition and that I needed to contact the delivery provider (which I didn’t know as it travelled to multiple destinations before arriving in australia) I advised them in a reply that this is not correct, they chose to not wrap it in bubble wrap and use this air service and I clearly provided images of the product arriving damaged. I also took a screen shot of their returns policy where it clearly advises that a refund is not provided if the package has arrived / delivered in a normal condition which in this example it did not.
To my disbelief I have received another response from them fobbing it off to the delivery provider and that this has not happened to them before nor did my photos indicate damage. I am so mad!!! I don’t know it works overseas but in Australia when you purchase goods and they arrive damage, the supplier / business is the one who rectified or resolves it. Never again will I buy from them and want to warn other buyers of this. I can’t even rate their product as it’s now going in the bin as I refuse to use a product that is liquid base and has clearly been exposed during its delivery transit to me.
Review by Quoctran1 year ago
We were scammed by the 2 sites wed on. although are 2 different pages, and different seller names. but the sequence below the transaction information is the same. We have lost money, but still have not received the goods. nor is there any way to contact the seller.
Sourced from #ReportScam
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