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Review by Atombomb20973 years ago
I've bought quite a lot of digital games from GamersGate through the years. It was pretty straight forward. I pay for a game, I get a code, I activate it and play. But what happens when something goes wrong? Well, goodbye consumer rights.
My latest purchase was Nioh: Complete Edition for which surprisingly enough I got an already used key (duplicate product code error whe activating it on Steam). This is in it's own right a pretty serious problem. A LEGITIMATE Steam key re-seller, selling USED Steam keys. And we are talking about a high profile title, not some obscure indie game. And how do they handle this? They made me wait for a whole week, without a straight answer and then told me to contact Razer to get a refund (as this was paid using zGold). Why not replacing my key? It's not like they don't sell it anymore.
In the meantime all the release discounts for the title are gone from every online digital store and I'm still wasting my time to get my money back, instead of playing it.
I find this both insulting and unprofessional.
Update: It took about a month to get a refund, after bouncing between GamersGate, Razer and briefly the game publisher.
Update 2: Surprise, surprise a new order from Gamersgate and more duplicate Steam keys.
Update 3: They improved a bit over the last couple of months, so I added a couple of stars