I purchased a very expensive bathroom bag and accidentally entered an incorrect email address for over a week that I have been trying to contact the company over the phone and email and no answer I have no doubt that I am going to sue them and then they will try to catch me
Review by Friedlander2 months ago
Processed my return quickly. Fast delivery both ways!
Review by Familytrippers2 months ago
They won't accept my credit card. I don't know if it is because there is a special offer on my card, but they first notified me that I need to contact them to verify the card information. I did and they placed the order for me. However, when I went back to the order I found it was canceled without even notifying me. I placed another order, got cancelled again without notification. I contacted the customer service and was told I need to confirm with credit card company (AMEX). I contacted and found everything was fine and normal, so I contacted fwrd service. They only recommended me to use other payment method after I told them my credit card was good to use. I told them I just placed a new order and gave them the order number, but they only replied it might be cancelled. Come on, I told you about the order and you still cancelled it with no legal reason! Why waste my time? Just say you don't accept credit cards or amex cards.
Review by TechDay2 months ago
Ordered my Dr Martens boots on Thursday and they traveled from California to Hamilton, New Zealand over the weekend and were received around 5pm Monday. The site emailed me with a tracking number and my package was tracked with FedEx the whole time. No complaints.
Review by Dervisa3 months ago
Amazing service! Quick delivery and preparation for delivery. Very polite, helpful and responsive to emails. Will definitely order off this site again
Review by TrevorHolmes3 months ago
They are scam artists. They canceled both my orders, blocked my cell phone number, deleted my account and returned all my money. I was getting an amazing deal on an item that was on sale, but I had an additional 15% coupon. Horrible customer service. I would not recommend them to anyone.
Review by Telle3 months ago
I was super skeptical seeing all these reviews talking about horrible experiences, but I didn't experience anything bad.
1. I ordered a North Face hoodie for 50USD, so relatively cheap compared to the rest of the site. This might be a factor in why I didn't have any problems.
2. I payed using PayPal, so no cc "verification charges" that other people have mentioned.
3. They shipped it straight away with Fedex International Priority, as they promised. Ordered on Saturday, received it on Friday. No getting stuck in customs or waiting for passport verification, or anything like that.
4. The hoodie is exactly as displayed on the website, and the quality is exactly the same as the other TNF hoodie I already have. Tags were still attached and everything, no blemishes or defects. It actually looks really good too.
5. The price is really good. I'm not sure about their more expensive stuff, but their price for this hoodie is substantially cheaper than the prices here in Australia. The fact that they also include free express international shipping is amazing.
Overall, I got exactly what was promised and it was a great deal too.
Review by AngelikaK Maleru3 months ago
I found out that they are taking money for non-existing services, and they don’t communicate normally by giving stupid answers without any sense! As I showed them an official information from official website- they keep writing completely opposite- without any proof of their words! I checked their prices and found out that they extremely expensive! I mean it! The top what they selling for 120 usd I found for 70!!! And it’s not on sale - it’s initial price! Wow 50 usd difference :) you can check it by yourself - just find it: ADIDAS BY ALEXANDER WANG
Graphic Tank $120 on fwrd. And on shopbob the same item is $70!!! I recommend shopbob as the best online shop for today! And they not cheaters, if something happened they will always support and will give extra discount and returned my money after charging me on delivery which was not relevant.
My big advice - don’t trust them and don’t have a deal with them
Review by Kimberlind4 months ago
salam from Indonesia..
bought several vans,,
the are arrive in my hand with perfect conditon ..
Review by Kharine Perissin4 months ago
Love my Valentino bag! Get a lot of compliments! Thank you FWRD! Will order more bags from your shop soon!
Review by Waleeja Letchmanan6 months ago
I ordered an alpha industries blood chit jacket in small and when it arrived they sent me a jacket which did not fit me in addition to not having the chit that was displayed on the website's images. Also I knew that small would fit me as I tried on the same jacket in a physical store. Did FWRD sell me a fake??? When I tried to refund they took such a long time I had to email them and they emailed back saying they forgot about the refund.
Overall very disappointing experience and I warn others not to buy from this store as they are very irresponsible with their customers.
Review by Smittywerben6 months ago
Your order #73141XXX has shipped -03/21/2019
Rancho Dominguez3/22/2019 5:09 PMParcel Shipped
After 2 weeks ...
New York,US4/1/2019 5:32 PMORIGIN AIRLINE CARRIER DEPARTED/UPLIFT
PLEASE REMEMBER THIS IS EXPRESS SHIPPING FROM FWRD.COM
WHEN I TELL THEIR CHAT ABOUT THIS THE CUSTOMER REPRESENTATIVE DOESNT EVEN CHECK WHATS WITH THE PACKAGE AND TELLS ME ITS DELAYED BY CUSTOMS
WHEN I ORDER FROM FARFETCH AND THE ITEM IS BEING SHIPPED FROM USA I GET IT IN 2-3 DAYS ...
FROM FWRD 2 WEEKS AND ITS STILL IN USA ...
FORGET ABOUT THIS COMPANY IF YOU'RE FROM EUROPE
Review by CustomerPC6 months ago
3 UNAUTHORIZED charges from this company just appeared on my CC. My bank immediately froze my account and requested my approval which I denied. Now I wait for a new card. These scammers are a joke. The laws should dictate that victims like me MUST be given the name and address the items ordered were shipping too. I guarantee if they did that, there would be less cyber crime.
Review by Zivar Laev7 months ago
DO NOT buy from this site. Bought something. Something completely different than what I ordered came. Called them and they said the item I ordered was sold out??? Obviously, they just sent something as a substitute and now I have to bother with the return. And I don't even see the item they sent me for sale on their website? Company is a sham.
Review by Hadasah8 months ago
I love this site. I never had any issues, and I was always able to return things if needed. The inventory is always on point and I'm a satisfied returning customer =)
Review by Chitrang10 months ago
I orded a ACNE cap to Switzerland.
The website stated that they used express free international shipping in 3-6 business days.
After tracking my order i realized that the parcel is still in LA... 11 days after ordering!
I contact the FORWARD costumer service and they just say they can't do anything about it!
Unfortunately, I realize now, that the order was certainly not sent by express and that it will take for ever to come to Switzerland.
Even worse, after reading the reviews I suspect that it is a fake.
Review by Creleon Langemets10 months ago
Made an order on dec 23rd and est delivery date was dec 27. For verification they asked me a series of questions like DOB, last 4 of social, previous addresses. Really weird. Then they requested a photo of my credit card and ID which I sent over. Then they told me they charged a small amount to my card to verify that it’s my card. I called my bank and nothing was charged. 7 days passed and I received an email saying that my order is high risk and they can not ship it to me. So they collected by ID photo, credit card info for verification, processed a transaction just to tell me they can’t ship it out after a full week after ordering. Sounds like a SCAM. Then said I had to go through a verification process because of the prices amount. My transaction was only 6,400 USD, cart full of sale items. This luxury website has single items that are worth more than 6,400 usd alone and they need to verify my order for 15 sale items totaling 6,400usd? I granted them every request in the verification process and they refused to ship my order. Canceled it against my will and said it’s “high risk”. Do not sell luxury items if you are going to discriminate when people buy. Ruined my holiday season. I cancelled my card and a new one is on the way because I think this site is a scam that collects your credit card information and personal info. Hence photo of ID/credit card and personal questions like last 4 of social and DOB. At this point am I filing taxes or online shopping ? Treacherous experience. Stick to mainstream high end shops like barneys, netaporter, ssense etc...
Review by Manjeswar11 months ago
scam, asked for passport photos
Review by Hindra Derrow11 months ago
DO NOT DEAL WITH THIS COMPANY. IT IS A COMPLETE SCAM. THEY DO NOT EXIST. I ALREADY CONTACTED MY CREDIT CARD COMPANY AND THEY ARE PURSUING THEM AND WILL CREDIT ME. THEY DO NOT HAVE CUSTOMER SERVICE, THEIR NUMBERS DO NOT WORK.
BAD KARMA WILL GET YOU ALL!!!!!!!!
Review by Johnald11 months ago
I was skeptical after reading some of the reviews. I contacted a mutual friend who had previously purchased from them and she assured me they were fine. I decided to order a pair of shoes... they were shipped out the same day and I recieved them 3 days later. I will definitely order from them again!!
Review by Verouscka1 year ago
I had placed an order and sent it back. When they received my order I did not receive an email. Called Sunday and the zo-worker said that I got my money back within 2-5 working days (so Friday). I still have not received anything and I suddenly can not contact the customer service anymore. What a bad web store this!
Review by Kubel Pipenhagen1 year ago
Total SCAM! This is not a real company. They tried to place a $2,000.00 charge on my card, never heard of them until just now when I googled them. From the looks of the other reviews they don’t exist, and I’d like to say the “positive reviews” are a crock. Learn English before writing a fake review about your non-existent company, those reviews are obviously written to counter the real ones. Get a real job.
Review by GCharlton1 year ago
had made an order of over 2000.00 for my vacation which was in 10 days from the day i ordered. I assumed that for such an order they would at least have express shipping. The website stated that they used express free shipping 3-6 business days.
Once i had conpleted my order i recieved an email stating that i would receive my order in 10-12 business days. I contacted customer service and i asked about it, while the person just apologized and said there was nothing she could do for an earlier delivery. I asked if i could pay extra for them to send it via DHL at least. In the meanwhile, they are using a cheap service from revolve for tracking the order which is connected with revolve, and since i live in Greece, the hours i can reach them are totally opossite from my time. Basically meaning that they dont have an international line for customers outside the US.
Nontheless, the parcel came in 17 days after ordering, since they dont have upgrades to other mail services.
The worst came with a second order i gad made around 1-2 fays after the first one. They canceled she shipment because they thought there was a scam with my credit card. The credit card this time was my husband’s and the held my order for verification. Apparently i just canceled my order after speaking with customer care, who literaly didnt Care regarding my situation after explaining that my husband was abroad with no access to a phone line at the modt moment, but just internet access. Keeping in mind i had given them adequate proof that he is my husband and he has authorized this purchase.
Conclusion. Fwrd needs a lot of work to reach other retail sites duch as farfech or net a porter... not even close.
Review by Hedvik1 year ago
If you are searching for high quality products, then this is definitely the shopping source. Cannot wait to order soon!
Review by Timberzone1 year ago
This whole company seems like one big scam!
I ordered a jacket from them, but then recives an email that they need to confirm my identity, by taking out two small abounts on my card wich i should then email back to them.
I told them they are not allowed to do that, they can take the amount i confirmed on the jacket and when the have my money they can ship it to me like normal companies do. But they keep insist. Then i talk to my bank wich says the same and that i should never allow this and that is what scam companys do, so they can keep taking out small amounts and your card.
And by reading other reviews here i think this is one big scam of fake stuff and credit card frauds. The good reviews is probably bought or places by themselves.
Dont do it!