Works well. Many ways to connect. Smartphone, web app or client. I come from a Cisco Call Manager environment. Just as powerful but much easier to manage.
Review by Kanokporn2 months ago
We have been a Fuze client for 3 years and are very pleased. By transitioning to their hosted environment we have been able to focus on things important to our business. They provided an excellent implementation that was seemless and have provided excellent availability. I would recommend Fuze to anyone.
Review by Hprt Ganthi4 months ago
Fuze solution is good so far & they have made significant changes in the Fuze Hub as well.
Review by Djapris Schalck4 months ago
Fuze is heavy application and lack of functionalities such as:
- volume control during call managed by application
- screen orientation and compatibility with webcam (horizontal flip is required and provided with Skype for eg).
- manage display between screen sharing and webcam : sometimes it is important to have a full screen of a destination webcam instead of the full screen of what we are sharing...
- reduce memory consumption : way to high for such a streaming application
- fix all not working functionalities ! Such as some options which are not correctly saved in the Fuze windows app...
Review by Romona4 months ago
I am honestly trying hard to adopt Fuze as a communication platform. It is very difficult.
I am regularly amazed at the usability issues that are uncovered that were solved years ago by other players in the space (skype, gtm, webex, jabber(?!)).
The bandwidth usage is erratic but varies between inefficient and machine crippling.
The chat functionality is single threaded and NOT user friendly (e.g., inability to respond contextually).
Overall chat is poorly architected, and integration of that with meeting functionality is frustrating to use (having to back out of a meeting to see additional chats elsewhere, cannot have multiple chat sessions open, cannot chat when sharing).
Meetings are kludgy to be able to start and end.
Integration with email clients is ok, but plugin installation is erratic.
General settings (and the UI to access and change) are confusing.
There are MANY MANY more basic features and functions that are missing or sub-par. Generally speaking Fuze provides about 60% of the functionality of any other platform that I have used in the past decade, and of that 60%, provides a C- user experience. From a pure technology perspective, there is hope, but starting from such a far-behind position is a daunting challenge, to say the least.
Happy to provide more info upon request.
PS The Trustpilot interface and UX is about on par with my assessment of Fuze.
Review by Tomecka Safaei4 months ago
Bad calls and bad sharing
Review by Lschmidt Balestreri4 months ago
too much downtime for an enterprise application plus, when is there going to be a web app or plug in to avoid downloading +200mb of the application for meetings.
Review by JoseFelix Ptaku5 months ago
Fuze is good, however it needs a lot of improvement. Sometimes we cannot connect to Fuze or the quality is not that good. As well as it takes a lot of memory.
Review by Serippe Tondare5 months ago
Fuze is horrible! I'm really trying to like it. For whatever reason, when we screenshare, The "Share" icon is lit, and sometimes it's greyed out for whatever reason with the same user. When you decide to share, the other party does not readily see that the screen is being shared without hunting and clicking on the little icon. There is no notification to the other party that a screen is begin shared with them. I wish it worked more like "skype for business." I wish we can set a pop-up notification when a user is available, etc... I wish Fuze had pens to let me write on-top of the screen that is being shared, and NOT a separate whiteboard. I often use TeamViewer over Fuze because it's just better...
Review by Immaculeta Scard5 months ago
I love Fuze works smoothly on linux. I am able to get every functionality and also share my screen using it on google chrome. I didn't give 5 stars because sometimes it doesn't show my upcoming meetings even when connected accounts are properly set. There are also audio issues from time to time.
Review by Cobes5 months ago
FUZE it is a good tool.
I believe, that FUZE should enable the sharing feature, when you are calling someone , without schedule a call. By doing this, it enables to prevent rework and join a separate call.
Hope this helps
Review by Oceanoz5 months ago
Fuze is working much more reliably now, both in the office and mobile.
Review by SpaceCityHouston5 months ago
An upgrade was made at my pc and from there Fuze stop working, getting freezed. After several hours, IT support was able to fix the problem installing updated video driverss at my hp pc.
Review by Veness Merrifield5 months ago
User experience hampered by consistent issues and constant refreshing of the cache as a quick fix.
Review by Kaiju Garlinge5 months ago
Fuze continues to be brittle (crashes or hangs easily).
Fuze appears to consume a lot of CPU, even when it is not in "foreground" use (e.g., for a call or a meeting).
There are more feature and UI issues than I can list in this review, but one feature that I miss very much from our previous voice and video service: forward my number to another phone. If I could forward calls then many Fuze issues would be obviated because the call is being handled by other equipment and services.
Review by Schriber Severian5 months ago
Not reliable. Doesnt work on client site. At times cant share desktop and no reason why
Review by Neilaircon6 months ago
We are a global company with Fuze deployed. Service delivery has greatly improved & we're happy with the VoIP quality & features.
Review by Nairoby6 months ago
This is an average app, because it works fine sometimes but sometimes not, there are some situations were you need to close the app and reopen it because the app does not work properly.
For example with call meetings (linked to Office365 calendar), sometimes you can open them throught the Fuze app, but there are some occasions were you need to open the meeting throught the web link because the app never open it.
For those and some other situations is that I consider this app as an average app.
Great UC product, integrates all aspects of UC very well. Had teething problems with the desktop application 2 years ago but software improvements have progressed well and the firm has listened to our business requirements over that time frame to help mould Fuze in to a product that works for us.
Still work to be done on the support side, as well as management of large call volumes in a call centre/switchboard environment.
Review by Liusija Piuian9 months ago
Finding the support contact either phone or creating support ticket is very difficult.
Review by Stepen10 months ago
Fuze is a subpar UCC partner.
Review by Bttaylor10 months ago
I appreciate that Fuze continues to make improvements to its service and welcomes feedback. The staff is always very friendly and professional.
Review by Hale Julie Moleiro1 year ago
Friendly staff happy to hunt through things to find what you want, prices are a few extra £ than you can find online but if you need or want an album or dvd there and then they are the best around
Fuze is rated 3.0 based on
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