I’ve been watching the Scarlet Pink Convertible Sofa for a while, so I called the store with questions. I spoke to Kelvin and he was extremely helpful in describing the color of the sofa to me. After my conversation I was certain I wanted to purchase this sofa. Kelvin took my order over the phone and told me all of the logistics I needed to know when my sofa arrived. All I can say is I’m so glad IAds this purchase! The color is beautiful and was perfectly described to me by Kelvin. Thanks so much for being patient in answering all of my questions.
Review by Isilti3 weeks ago
Excellent and professional service. The movers brought the couch in and assembled it very quickly. The couch is just what I expected! Thank you!
Review by ClimbingCities4 weeks ago
I could not be happier and more impressed by Futonland, and especially with sales manager Elvin Tejada who was very efficient, amazingly responsive, unwaveringly courteous, and made sure we got our furniture on time. I was incredibly impressed by his professionalism. Also, the delivery staff was similarly professional, polite and efficient, promptly putting together several pieces of furniture. I highly recommend Futonland.
Review by ChenChi Usman1 month ago
Excellent service and quality - I know what I like and they always have it. Delivery was easy, efficient, friendly & accommodating to my schedule.
Review by Oneroses Sarzec1 month ago
Easy assembly and very comfortable.
Review by Stormwalker Brightey1 month ago
The couch is amazing and the delivery team was excellent
Review by Karoliine Romsvewicz1 month ago
Title explains it— terrific service and product.
Review by Pecatoribus Hernandezgonzalez1 month ago
Good day… I’ve dealt with Matthew on our purchase for cabinet bed Inc.
I am joint owner of an engineering company and if he was an engineer and in Tennessee , Kentucky or Arkansas I would hire him.
He was thorough, exceptional and professional and followed through on what he offered.
I will use your company again ...JMC
Review by Shareei Naiswako1 month ago
Great customer service and delivery. The sofa is very comfortable, quality fabric and beautiful color.
Review by Xammy1 month ago
I received an email from Futonland that my order would be canceled if I didn't call to confirm shipping instructions. When I called I found the sole purpose of the call was to try to up-sell me on a more expensive mattress and accessories. I find this to be an incredibly annoying and unethical practice. I ordered what I wanted and paid for it, yet they had to go and deceive me with a bogus "shipping confirm" request. One reason I ordered this via internet was the convenience and this totally wasted my time and ruined the purchase experience. Totally disappointed, only reason I didn't score it lower was because I at least got what was ordered after having to fend off the hard sell sales pitch.
Review by MoChíc1 month ago
I like my new Fantasy Best Vizon Convertible Sofa Bed!! The color, the design, the softness, the simple convertibility, and the price are great! I would definitely recommend it to my friends.
Review by CustomeChrisr1 month ago
Sales person in store was very helpful and the delivery was on time!
Review by Vapeman1 month ago
Great product and service.
Review by Shanah1 month ago
I have mixed feelings about the work done. The workers were friendly, quick and professional. But, they told me that the supports that were supposed to be in the box, were missing. All they offered was to wait-possibly up to a week-for the supports to arrive from the factory. They was no effort to fixing it immediately, so I could sleep on it that night, until I mentioned that we should look at the bed I just threw out. Perhaps there are parts from that ,that could be used. They went downstairs, found them, and made it work. So, in the end it was fine. But the fact that 1) necessary pieces were missing in the box they delivered, and 2) they only could offer that replacements could arrive within a week, is not a satisfactory way to leave the customer.
Review by Dzino1 month ago
Great customer support, fast shipping, and high quality.
Review by Nyisa Wheatland1 month ago
Polite, swift installation, thorough in-home demonstration. The sofabed looks just like I had imagined.
Review by Soda1 month ago
Helpful people in ordering. Delivered on time. Quality product.
Review by Carters1 month ago
I was excited to receive my futon from you. I spoke with Nas in customer service and he was beyond helpful. The delivery was quicker than expected and the delivery service was great. My disappointment was the quality of the futon. If felt cheap as soon as I sat on it. Assembling it, my husband and I were disappointed to see it was made with particle board. Some of the staples that held the fabric on were not solidly secured. If I did not buy the 21/2” foam pad to place on the futon when opened, my mother in law would not have been able to sleep on it. My husband wanted to send it back. It looks great but we feel it’s fails in providing the comfort we anticipated at the price we paid. We decided it’s difficult to purchase furniture online despite the great rating we understood it had. I’m keeping it only because it will be used mostly for a bed when we have company and the pad helps our guest be more comfortable.
Review by Sigler1 month ago
The delivery protocol was great. I had an opportunity to correct the phone number. I received the shipment with a wrong part. I had to call a different company (from where the item was shipped). They said they would get back to me before close of business as I have to get this item put together by the weekend (Tomorrow). I haven't heard back yet. NOT Futonland's fault, but it would have been nice to have all the right parts to begin with.
Review by Anneise1 month ago
Great cover, arrived fast
Review by Oddsilverfish1 month ago
I felt that the customer service was good. I wish that the showroom had a little more room, in order to better test the futons. Delivery was on time and the staff was helpful.
Review by Paramotor1 month ago
Pleased with my purchase and the professionalism and courtesy of the salesperson on the phone and the delivery people.
Review by Robbc1 month ago
The fact that there are sales reps that call you to confirm your online order is the correct product & correct size is a great service, kudos!
Thank you for confirmation call & for a quick delivery. Much appreciated
Review by JamesJameJames Vrettos1 month ago
Great communication from the delivery team, with notifications at an hour before delivery and then again at 10 minutes.
Quick, competent installation with two guys fully equipped to set up the futon give a quick tutorial on how to open and close it and then took away the packaging. All-in-all, solid service, good product.